Start Auto Transport is a kind of middle man scamerI contracted them to have my Honda Cr v moved from Wisconsin to Baltimore, we agreed on every thingI contacted them they day the fees was starting to be added in to my account for over using the parking lotI contact them back and they said they can not make it anymoreCouple of minutes later their friends contacted me to have that car moved for the double of that priceThose Indian knows their game I will never recommend someone to use this company
I called auto transport for transporting my car from geoeriga to nashville, tnI did not get the dates I requested, they did not try to get the dates I wanted because the carrier they could not deliever during that timethere was miscommunication by the company to the carrier, result ing mishandling of my vehicle and and damageThe carrier is blaming the company for bad information and last minute changesIam very upset due to the lack of cooperation by the companies supervisiorthe person I was talking to tries to fix the problem but too is giving me the run aroundI may have to pay for my car damages due to no paper trail between drivers and involing the the damagesI had to keep calling back for information continuosly in order to solve the issue but has gotten no where
This is the worst Auto Transport company I ever work withDon't trust them! I ordered Transportation for pickup car, and I was promised it would be picked up on 11/03/ My car's pickup was delayed by almost three weeks! Transport Advisor, [redacted] was the person who took my order Because my car wasn't picked up at the right time from Auto Auction's parking lot, my car was moved to Auction Storage [redacted] promised to pick the car every day, and never didHe said he called the Storage, but they informed me that he NEVER did! So my car was moved in to the Storage, for which they charged me $a night! I had asked [redacted] to talk to Storage because it was his fault my car was not picked up he needed to resolve this questionIn repeated phone calls to him in the following days, he said he had called and everything was okay! Almost after three weeks of promises, he finally found the Truck to pick my car up for the right our previously agreed price However, when the truck driver called me from the Storage pickup, he said there was a $storage bill owed by me!!! When I tried to call ***, he would not answer the phone! [redacted] promised me he would call and that there would not be any storage fee! I tried calling their office and have them transfer my call to him, he still would pick up the phone! I decided to agree to letting the truck driver pay for the storage and pick up my car Once the car was picked up from Storage, suddenly [redacted] answered his phone, but pretended not to know me, and denied making arrangements to waive the storage fee So, I had to let the driver bring my car next morning and bring me receipt $from the storage, which I had to pay for the truck driver to release the car to me! Do not trust this Company!
They quoted me a price then could not deliver Told me that two of them would work on it and call me No call all day finally gave up The whole auto transport industry needs to be regulated in my opinion the drivers,brokers and customer service personal are unethical
This was the most stressful process ever***, the agent who worked on my order, blatantly LIED to meNOTHING was done as was agreed upon initiallyWill NEVER work with them again and would never recommend them to anyoneAvoid them if you canI had the worst experience with this company My car was supposed to be shipped from Cleveland, TN to Anaheim, CAI was moving for a job and completely new to the areaI had very specific restrictionsI needed my car to be picked up on either May 27th or May28thI was out of town before, and then going on an international vacation after the 28th of which majority of the time I did not have access to phone or emailI also was reaching Anaheim the night of June 8thMy second restriction was that I needed to have my car delivered June 9th or afterI started this process early and wanted to make sure everything was planned out perfectly I spoke to [redacted] for hours initially, and made it very clear that I had these restrictionsI had talked with a lot of other agencies/brokers and many of them told me it was not possible for them to deliver my car because of the specific restrictions I hadThere were a handful that said they would be able to work with me, but it would cost extra, which I was completely fine with because I knew I had a complicated situation, and I wanted there to be no problems [redacted] told me that he was very good at this, and it could def be done since it was way in advanceI would just have to pay a little moreHe said my car would be GUARANTEED to be picked up either the 27th or the 28th from my houseAnd then my car would be stored, for which I would be charged storage feesIt would then be delivered June 9th or after to my residence in AnaheimHe took the storage fees into account and charged me extra on my quote ($+ $for storage and delivery fees = $total) I asked him several times if he would be able to do this exactly as we discussed, and I told him if he couldn't do it, to tell me upfrontHe told me to trust him and GUARANTEED everything we had discussed by sending me in writing an email with all the detailsHe also said that he talked to his supervisor who agreed everything could be planned properly since it was 2+ weeks in advanceHe also said all the phone calls are recorded in case there were any problemsSo I then signed the contract and paid the deposit on May 14th [redacted] calls me May 23rd or May 24th, and asks if I am willing to meet a carrier on Interstate 40, which is no where close to where I live (At least miles away)He says there are other options if this one doesn't workI tell him no I do not want to do thisHe then says he will get back to me with other options It is May 27th, and I still haven't heard anything backI send him an email in the morningAfter no response, I call him around noonHe tells me there is a carrier CONFIRMED for tomorrow, and that they are working on the paperworkI should get all the information via email in a few hoursI ask him multiple times if everything is set for tomorrowHe says yes the carrier is confirmed, and it should arrive sometime in the afternoonDon't worry, everything is set up I do not receive any confirmation, so around 5pm, I call backI talk to ***, who tells me nothing is confirmed for tomorrowShe says they have been having trouble getting a carrier for my carI tell her I talked to [redacted] earlier today, and he told me that everything was set for tomorrowI ask to talk to *** [redacted] tells me that [redacted] has already left for the day, and doesn't know why he would say that when a carrier had never been assigned to meI never hear back from [redacted] again I explain the situation and tell her that I will be out of town and I need it to be picked up by tomorrow [redacted] says that they will try to get a carrier for tomorrow and tells me she will call me back in a little bitShe does call me back later, but is unable to get a carrierShe says that they will try again tomorrow morning I call them again the next morning for the statusThe supervisor talks to me and I explain the entire situationI was very upset that I was lied to by [redacted] who confirmed pickupI told them to listen to all the phone calls On the evening of the 28th, they tell me they have found a carrier for the next day and my car would be picked up midday (btw 11am - 3pm)I can leave my car keys hidden somewhere and the driver will come and pick it up without me being there.The carrier has a yard in Fontana, CA which they tell me is close to AnaheimThey tell me that the carrier as a favor has agreed to store it for freeThen, my may either be picked up or they will try to drop it offThey tell me that they had to pay extra since it was so last minute and they will actually lose some money Storage fees were taken into account when all of this was planned, and I was paying extra for them from the beginningI planned this way in advance so it is not my fault that your company dropped the ball and could not arrange this earlier, and then lied to me about itThey didn't charge me any extra money thenAsked me if the plan was okayWhat choice did I have? I was very frustrated and leaving town the next dayI had to agree with everything because I needed my car to be shipped so I would have it when I reached At this point, I had already lost all of my trust with this company, and I didn't want any problems last minute in picking up the car since no one would be homeI give them detailed instructions and ask them to let me know when my car is picked upI also call the carrier and give detailed instructions to them as well On the 29th, I leave in the morning to go out of townI call the carrier late afternoon, to see what the status isThey tell me that they will not be able to pick up the car until tomorrow, the 30thI never get confirmation that my car is picked upSo finally on the 31st I call again, and they tell me that my car is picked up and en route After I reach Anaheim, I call Star morning of June 9thI ask them to drop off my car, as was agreed upon originallyThey tell me that the carrier cannot drop off my car, and that I need to pick it up from their yard in Fontana, which is not too far away, and I can take a taxiI am upset because it should be delivered to me as that was the original term when I signed the contractThe supervisor says that [redacted] has been suspended for lying and not handling my order properlyEverything in the original agreement essentially had been nullifiedThe yard is miles away from where I am, and it costs me $for the taxi rideI try to look at public transport options through trains and buses, but there is no direct way thereI was not reimbursed the $taxi ride This was the most frustrating process everI was directly LIED toTheir communication was horribleI had to keep calling them and asking for updatesNothing happened the way they promised meThey charged me extra in the very beginning for all my restrictions, but delivered on nothing.They are dishonestI had to pay an extra $for the taxi to pick up my car as they refused to drop it offWhat happened to me was very unprofessional with terrible customer serviceNever again would I use themThere are a lot of other companies, and I wish I had gone with someone elseBe very cautious in any dealings with star
Start Auto Transport is a kind of middle man scamerI contracted them to have my Honda Cr v moved from Wisconsin to Baltimore, we agreed on every thingI contacted them they day the fees was starting to be added in to my account for over using the parking lotI contact them back and they said they can not make it anymoreCouple of minutes later their friends contacted me to have that car moved for the double of that priceThose Indian knows their game I will never recommend someone to use this company
I called auto transport for transporting my car from geoeriga to nashville, tnI did not get the dates I requested, they did not try to get the dates I wanted because the carrier they could not deliever during that timethere was miscommunication by the company to the carrier, result ing mishandling of my vehicle and and damageThe carrier is blaming the company for bad information and last minute changesIam very upset due to the lack of cooperation by the companies supervisiorthe person I was talking to tries to fix the problem but too is giving me the run aroundI may have to pay for my car damages due to no paper trail between drivers and involing the the damagesI had to keep calling back for information continuosly in order to solve the issue but has gotten no where
This is the worst Auto Transport company I ever work withDon't trust them! I ordered Transportation for pickup car, and I was promised it would be picked up on 11/03/ My car's pickup was delayed by almost three weeks! Transport Advisor, [redacted] was the person who took my order Because my car wasn't picked up at the right time from Auto Auction's parking lot, my car was moved to Auction Storage [redacted] promised to pick the car every day, and never didHe said he called the Storage, but they informed me that he NEVER did! So my car was moved in to the Storage, for which they charged me $a night! I had asked [redacted] to talk to Storage because it was his fault my car was not picked up he needed to resolve this questionIn repeated phone calls to him in the following days, he said he had called and everything was okay! Almost after three weeks of promises, he finally found the Truck to pick my car up for the right our previously agreed price However, when the truck driver called me from the Storage pickup, he said there was a $storage bill owed by me!!! When I tried to call ***, he would not answer the phone! [redacted] promised me he would call and that there would not be any storage fee! I tried calling their office and have them transfer my call to him, he still would pick up the phone! I decided to agree to letting the truck driver pay for the storage and pick up my car Once the car was picked up from Storage, suddenly [redacted] answered his phone, but pretended not to know me, and denied making arrangements to waive the storage fee So, I had to let the driver bring my car next morning and bring me receipt $from the storage, which I had to pay for the truck driver to release the car to me! Do not trust this Company!
They quoted me a price then could not deliver Told me that two of them would work on it and call me No call all day finally gave up The whole auto transport industry needs to be regulated in my opinion the drivers,brokers and customer service personal are unethical
This was the most stressful process ever***, the agent who worked on my order, blatantly LIED to meNOTHING was done as was agreed upon initiallyWill NEVER work with them again and would never recommend them to anyoneAvoid them if you canI had the worst experience with this company My car was supposed to be shipped from Cleveland, TN to Anaheim, CAI was moving for a job and completely new to the areaI had very specific restrictionsI needed my car to be picked up on either May 27th or May28thI was out of town before, and then going on an international vacation after the 28th of which majority of the time I did not have access to phone or emailI also was reaching Anaheim the night of June 8thMy second restriction was that I needed to have my car delivered June 9th or afterI started this process early and wanted to make sure everything was planned out perfectly I spoke to [redacted] for hours initially, and made it very clear that I had these restrictionsI had talked with a lot of other agencies/brokers and many of them told me it was not possible for them to deliver my car because of the specific restrictions I hadThere were a handful that said they would be able to work with me, but it would cost extra, which I was completely fine with because I knew I had a complicated situation, and I wanted there to be no problems [redacted] told me that he was very good at this, and it could def be done since it was way in advanceI would just have to pay a little moreHe said my car would be GUARANTEED to be picked up either the 27th or the 28th from my houseAnd then my car would be stored, for which I would be charged storage feesIt would then be delivered June 9th or after to my residence in AnaheimHe took the storage fees into account and charged me extra on my quote ($+ $for storage and delivery fees = $total) I asked him several times if he would be able to do this exactly as we discussed, and I told him if he couldn't do it, to tell me upfrontHe told me to trust him and GUARANTEED everything we had discussed by sending me in writing an email with all the detailsHe also said that he talked to his supervisor who agreed everything could be planned properly since it was 2+ weeks in advanceHe also said all the phone calls are recorded in case there were any problemsSo I then signed the contract and paid the deposit on May 14th [redacted] calls me May 23rd or May 24th, and asks if I am willing to meet a carrier on Interstate 40, which is no where close to where I live (At least miles away)He says there are other options if this one doesn't workI tell him no I do not want to do thisHe then says he will get back to me with other options It is May 27th, and I still haven't heard anything backI send him an email in the morningAfter no response, I call him around noonHe tells me there is a carrier CONFIRMED for tomorrow, and that they are working on the paperworkI should get all the information via email in a few hoursI ask him multiple times if everything is set for tomorrowHe says yes the carrier is confirmed, and it should arrive sometime in the afternoonDon't worry, everything is set up I do not receive any confirmation, so around 5pm, I call backI talk to ***, who tells me nothing is confirmed for tomorrowShe says they have been having trouble getting a carrier for my carI tell her I talked to [redacted] earlier today, and he told me that everything was set for tomorrowI ask to talk to *** [redacted] tells me that [redacted] has already left for the day, and doesn't know why he would say that when a carrier had never been assigned to meI never hear back from [redacted] again I explain the situation and tell her that I will be out of town and I need it to be picked up by tomorrow [redacted] says that they will try to get a carrier for tomorrow and tells me she will call me back in a little bitShe does call me back later, but is unable to get a carrierShe says that they will try again tomorrow morning I call them again the next morning for the statusThe supervisor talks to me and I explain the entire situationI was very upset that I was lied to by [redacted] who confirmed pickupI told them to listen to all the phone calls On the evening of the 28th, they tell me they have found a carrier for the next day and my car would be picked up midday (btw 11am - 3pm)I can leave my car keys hidden somewhere and the driver will come and pick it up without me being there.The carrier has a yard in Fontana, CA which they tell me is close to AnaheimThey tell me that the carrier as a favor has agreed to store it for freeThen, my may either be picked up or they will try to drop it offThey tell me that they had to pay extra since it was so last minute and they will actually lose some money Storage fees were taken into account when all of this was planned, and I was paying extra for them from the beginningI planned this way in advance so it is not my fault that your company dropped the ball and could not arrange this earlier, and then lied to me about itThey didn't charge me any extra money thenAsked me if the plan was okayWhat choice did I have? I was very frustrated and leaving town the next dayI had to agree with everything because I needed my car to be shipped so I would have it when I reached At this point, I had already lost all of my trust with this company, and I didn't want any problems last minute in picking up the car since no one would be homeI give them detailed instructions and ask them to let me know when my car is picked upI also call the carrier and give detailed instructions to them as well On the 29th, I leave in the morning to go out of townI call the carrier late afternoon, to see what the status isThey tell me that they will not be able to pick up the car until tomorrow, the 30thI never get confirmation that my car is picked upSo finally on the 31st I call again, and they tell me that my car is picked up and en route After I reach Anaheim, I call Star morning of June 9thI ask them to drop off my car, as was agreed upon originallyThey tell me that the carrier cannot drop off my car, and that I need to pick it up from their yard in Fontana, which is not too far away, and I can take a taxiI am upset because it should be delivered to me as that was the original term when I signed the contractThe supervisor says that [redacted] has been suspended for lying and not handling my order properlyEverything in the original agreement essentially had been nullifiedThe yard is miles away from where I am, and it costs me $for the taxi rideI try to look at public transport options through trains and buses, but there is no direct way thereI was not reimbursed the $taxi ride This was the most frustrating process everI was directly LIED toTheir communication was horribleI had to keep calling them and asking for updatesNothing happened the way they promised meThey charged me extra in the very beginning for all my restrictions, but delivered on nothing.They are dishonestI had to pay an extra $for the taxi to pick up my car as they refused to drop it offWhat happened to me was very unprofessional with terrible customer serviceNever again would I use themThere are a lot of other companies, and I wish I had gone with someone elseBe very cautious in any dealings with star