7 star furniture

hello this is president of star furniture inc responding to the letter complaint I receivedlike I stated in another response that was already sent im am the president of star furniture inc this is the only location I own im the president of star furniture inc located on [redacted] this is the only location I owni do not have a franchise there are no other locations this is my only location im sorry for this customers situation but its nothing that has to do with me or my businessim sorry but there is nothing I can do for ms valerie ***she did not purchase from me and if she did I would deffinetly take care of it I do not leave any customer unsatisfiedonce again sorry for the inconvience, and have a great day president: Rjaei [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/27) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com she did call us she made the purches in jan she had only days warrnty and it was a final sale as is it is her receipt and we try to help when we seen the pic it is not mfg defect it is physicil abuse Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) He claims its physical abuse first of all his workers did not put it together properly and second he never said it was a day warranty he has numerous occasions talked to me about my furniture the rails and legs falling off due to in proper installation and on top of that im still paying for it! He just doesn't want to own up to it

Complaint:
I am rejecting this response because:
II have never talked to that person always talk to Mr *** he the man that started the chain of store their are several stores with exactly the same name the same style of sign the same color same design a sign and I might be wrong but they are all under the same umbrella such as all *** *** *** they all have the same symbol same styleMr *** assured me I have texts with communication from him from that store I have witnesses saying that I went to that store on Cicero and sit down and talk to Mr *** and he was going to see that I got I got my bedroom set or my refund
Sincerely,
Valerie ***

Contact Name and Title: Rjaei *** president
Contact Phone: ***
Contact Email: [email protected]
hello this is rjaei *** I am the president of star furniture incim not aware of this customer or complainti own the *** *** *** *** location and do not have
any affiliation with the homewood locationand I have the paperwork to prove itif anything was purchased through me I will be happy to take care of itif it wasnt purchased through my company then im sorry its not my concerni will be happy to provide the information of the old owner at the homewood location if that will be of any help.thank you and have a blessed day!!!

Initial Business Response /* (1000, 6, 2015/07/27) */
this is not us she never made the perchase from us thire is other 7 stars in chicago

Initial Business Response /* (1000, 5, 2015/06/27) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
she did call us she made the purches in jan 2015 she had only 30 days warrnty and it was a final sale as is it is her receipt and we...

try to help when we seen the pic it is not mfg defect it is physicil abuse
Initial Consumer Rebuttal /* (3000, 8, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He claims its physical abuse first of all his workers did not put it together properly and second he never said it was a 30 day warranty he has numerous occasions talked to me about my furniture the rails and legs falling off due to in proper installation and on top of that im still paying for it! He just doesn't want to own up to it

Initial Business Response /* (1000, 5, 2015/06/27) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
she did call us she made the purches in jan 2015 she had only 30 days warrnty and it was a final sale as is it is her receipt and we try to...

help when we seen the pic it is not mfg defect it is physicil abuse
Initial Consumer Rebuttal /* (3000, 8, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He claims its physical abuse first of all his workers did not put it together properly and second he never said it was a 30 day warranty he has numerous occasions talked to me about my furniture the rails and legs falling off due to in proper installation and on top of that im still paying for it! He just doesn't want to own up to it

Contact Name and Title: Rjaei [redacted] president
Contact Phone: [redacted]
Contact Email: [email protected]
hello this is rjaei [redacted] I am the president of 7 star furniture 2 inc. im not aware of this customer or complaint. I own the [redacted] location and do...

not have any affiliation with the homewood location. and I have the paperwork to prove it. if anything was purchased through me I will be happy to take care of it. if it wasnt purchased through my company then im sorry its not my concern. I will be happy to provide the information of the old owner at the homewood location if that will be of any help.thank you and have a blessed day!!!

hello this is president of 7 star furniture 2 inc responding to the letter complaint I received. like I stated in another response that was already sent im am the president of 7 star furniture 2 inc this is the only location I own im the president of 7 star furniture 2 inc located on [redacted] this is the only location I own. I do not have a franchise there are no other locations this is my only location im sorry for this customers situation but its nothing that has to do with me or my business. im sorry but there is nothing I can do for ms valerie [redacted]. she did not purchase from me and if she did I would deffinetly take care of it I do not leave any customer unsatisfied. once again sorry for the inconvience, and have a great day.                                                                                                                    president: Rjaei [redacted]