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12/22/2014Dear Sir/Madam,Let me start by sincerely apologizing with the inconvenience this has caused the valued customerI talked to the male store associates about this specific incidenceThough none of them appear to have recollection of this incidence, they told me that they usually ask for store receipt to make refund or exchange merchandise when they are asked by customersIn principle that is the way they are trainedif customers want to return or exchange merchandize they bought from the store for whatever reason, no question is asked why they are returning if in fact there is proof of purchaseThe reason we ask for proof of purchase is because there are more than five similar 7-elven stores within mile radius and we want make sure we seld the products the customer wants to returnAs to issuing receipts, we always encourage customers to ask for their receipt before leaving the counter, at the same time we often provide receipt even without customers requestHaving said that our customer is welcomed to come and get a replacement for her chips even if she doesn't haveher receipt,and hope this will resolve the issueShould you have questions I can be reached at [redacted] Sincerely, Efrem T Franchisee