730 Auto Service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I have submitted the requested disclosure authorization as of 8/1/2017. I do apologize for the delay. I do not now how long it will take for Gundersen Health System to process it. Regards, Robert [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11683049, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Thomas ***The service provided was not acceptable in as much as the teeth did not permit biting or chewing When the teeth were inserted after surgery the surgeon commented "These will never do." After several months of supposed adjustments and a negative response to make a major correction I returned the teeth and sought service elsewhere I made several contacts attempting to discuss and resolve this matter only to receive another invoice I don't feel the service was very professional nor has their handling of this matter Their arrogance is mind-boggling I believe I owe nothingI turn to you as a mediator in this matter.Tom ***

talked to Kathy at Medicaid and she said I DO NOT owe a Penney and resubmit to medicaid.If YOU have issues call them directly at member services ###-###-#### They will take it from thereYou have my member I'd # so will not put down publicThat is the last text from me as you are to take it up with MEDICAID NOT meThanks have good dayKristine ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It has not been resolvedJust giving Gundersen permission to communicate with the Revdex.comIf you could please forward this to themThanksI have gone through patient advocates and get no help or response from themThey recommend going through them privately and I get no whereJust recently got another bill for $All am asking them write these off bills off like they have some years, I can’t give them a pennyI have nothing to giveCurrently I have no heat and can’t afford get it fixedIf they will please leave me alone and not sending anymore stupid bills that in return go to collectionI own nothingI have sent ALL documents of income from social security as well as how much my rent is and all hundreds and hundreds medical bills and ambulance billsIf this doesn’t do it then I don’t know what willI filled out there financial assistance form and they came back with NOT GOOD ENOUGH,,Thanks Kris [redacted] Regards, Kristine ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Merlin ***

Revdex.com: sorry people your are not getting it because your wrong!??Like beating your head against wall!!???? Collections agency is on my side as they refunded my money!! They could NOT believe how cold hearted your billing department is!!!!!! Kris ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please provide this information to the person taking care of my account directlyKathy from forwardhealth card told me to forwardhealth Wisconsin serving you that is my healthcare card ID number that you have to submit is ###-###-#### Kristine *** and the phone number is I gave it to you ###-###-#### and um it supposed to go through them that's all I have to say they paid everything so I'm closing the case thanks Kris * * * *Please provide this information to the person taking care of my account directlyKathy from forwardhealth card told me to forwardhealth Wisconsin serving you that is my healthcare card ID number that you have to submit is ###-###-#### Kristine *** and the phone number is I gave it to you ###-###-#### and um it supposed to go through them that's all I have to say they paid everything so I'm closing the case thanks Kris * * * *
Regards,
Kristine ***

We would be happy to respond personally to this complaint, however before we can do that we must have a disclosure to release a patient's personal health information signed and on fileI've attached that document to this reply and it's also available online
at: ***. According to a manager in our Revenue Cycle departmentnce we have that on file, we can give specifics. However, our general policy is that if a patient has any personal balance, we do not refund.You can contact our Revenue Cycle department in a number of ways if you'd like to discuss this further:###-###-#### or ###-###-####, ext***

Please see attached

Hi RobertI'm sorry about this experience at Gundersen Health SystemWhenever a patient has a concern about an issue that they wish to discuss publicly--in this case on the Revdex.com forum, we need to have a signed authorization indicating you are ok with us discussing this matter in
publicYou can find an authorization on our website at this link: ***, or attached to this replyOnce we receive your signed authorization, we'd be happy to provide more detail about this matter

RE: Concern ***Dear Ms***;This letter is in response to concern *** that Gundersen Health System receivedWe do not haveauthorization on file to release any patient specific information to the Revdex.com so I willrespond generally to the concern.We have contacted the
patient and provided him with the documentation needed to address hisconcernWe have also provided him with one specific contact person going forward.If you would like a patient specific response to this complaint, please return a signed medicalauthorization from the patient to us.Sincerely,Shannon ***

We do not have a signed authorization at this time and would not be able todiscuss #[redacted] accounts with you due to HIPAA regulations that wemust follow . We have done a complete review of the account (s) and haveresponded to the patient rega rding the concerns outlined in the complaintthat was...

submitted to you on 6/29/ 15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11683049, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To...

assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Thomas [redacted]The service provided was not acceptable in as much as the false teeth did not permit biting or chewing.  When the teeth were inserted after surgery the surgeon commented "These will never do." After several months of supposed adjustments and a negative response to make a major correction I returned the teeth and sought service elsewhere.  I made several contacts attempting to discuss and resolve this matter only to receive another invoice.  I don't feel the service was very professional nor has their handling of this matter.  Their arrogance is mind-boggling.  I believe I owe nothing. I turn to you as a mediator in this matter.Tom [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I have submitted the requested disclosure authorization as of 8/1/2017. I do apologize for the delay. I do not now how long it will take for Gundersen Health System to process it.
Regards,
Robert [redacted]

As we've stated before, the Explanation of Benefits (EOB) that we received indicated a copay was due. This isn’t something we decided to charge you, your Medicaid coverage has determined this portion is your responsibility. There is currently a balance due of $13. We have explained this as completely as we can and will not comment further on this matter.

Thank you for your feedback. If you could complete this Authorization for Disclosure of Protected Health Information we will be able to respond to your issue through the Revdex.com’s site. Otherwise we are unable to discuss this matter publicly. You can always privately contact us at...

[redacted] or call us at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It has not been resolved. Just giving Gundersen permission to communicate with the Revdex.com. If you could please forward this to them. Thanks. I have gone through patient advocates and get no help or response from them. They recommend going through them privately and I get no where. Just recently got another bill for $37 . All am asking them write these off bills off like they have 20 some years, I can’t give them a penny. I have nothing to give. Currently I have no heat and can’t afford get it fixed. If they will please leave me alone and not sending anymore stupid bills that in return go to collection. I own nothing. I have sent ALL documents of income from social security as well as how much my rent is and all hundreds and hundreds medical bills and ambulance bills. If this doesn’t do it then I don’t know what will. I filled out there financial assistance form and they came back with NOT GOOD ENOUGH,,Thanks Kris [redacted]
Regards,
Kristine [redacted]

This letter is in response to concern [redacted] that
Gundersen Health System received. We have now received the authorization to
release information on Mr. [redacted]'s complaint so I will address each concern.We have acknowledged to Mr. [redacted] that although his July
5, 2016 statement only indicated $265.00 in personal payments that we did
indeed receive his full $300.00 payment and he was given credit towards his
balance for the full $300.00. One of the visits that the payment was applied to
reached a $0 balance and thus did not appear on the statement. Due to Mr.
[redacted]'s feedback, we are working with our Information Systems department to
include paid in full accounts on patient statements going forward.We have explained to Mr. [redacted] over the phone how our
Radiology billing works and advised that he was not double-billed for March
services rather he is seeing technical and professional components broken out
on the statement.Mr. [redacted] was sent a full itemized statement on
July 26 th that shows he was given full credit for his $300 payment.
This also breaks down the Radiology charges.The representative who was following Mr. [redacted]'s
account monthly moved to a different role so we have provided him with a new
contact for any future concerns he may have.Finally, we have addressed the
customer service concerns with the representative he spoke with on July 14,
2016 as well as her supervisor and
apologize for the delay in response.We now feel that we have addressed all of Mr.
[redacted]'s concerns. If he has further concerns he is more than welcome to
contact me directly.

talked to Kathy at Medicaid and she said I DO NOT owe a Penney and resubmit to medicaid.If YOU have issues call them directly at member services ###-###-####.  They will take it from there. You have my member I'd # so will not put down public. That is the last text from me as you are to take it up with MEDICAID NOT me. Thanks have good day. Kristine [redacted]