74 Auto

Consumer was notified of frame damage. Our ads are brief in description because we encourage phone calls. Our terms clearly state deposits are Non refundable under any circumstance. This gentleman put a deposit on the vehicle and then tried to negotiate once he arrived at our facility. That is not...

how we operate and we did not refund his money.  The truck he was looking at is one of the lowest priced in the country for the year, heavy damage needs to be assumed in that case but even without that assumption he was still informed of the frame damage. We sell 150+ units a month, we don't have time to waste anyone else's and especially are own. If you ask about frame damage, we disclose it. We occasionally do refund deposits but not in case where they try to negotiate after the deal is made or buyers remorse. We take our terms seriously and hold buyers accountable. Missouri law states deposits are non refundable and I'm this case we held the vehicle for him as we said we would do.