786 Union Wireless

Revdex.com:
At this time, I have not been contacted by 786 Union Wireless regarding complaint ID [redacted].  Additionally, Union Wireless said that a [redacted] was supposed to contact me in regards to this complaint and no one...

has called.  And lastly, we have had a phone, with a value of over $400 in for repair with Union Wireless for over 4 months.  We have inquired about this phone on numerous occasions and have been told repeatedly that we will be contacted when it returns from repair.  The original estimate for repair was 6-8 weeks, that has since elapsed. 
Sincerely,
[redacted]

Review: My wife and I had Samsung Galaxy 3S phones with Union Wireless and both phones stopped working within 45 days of each other. My phone was sent back to Samsung to get repaired and is still awaiting repair/delivery. My wife's phone was outside of warranty and was not able to be repaired. Upon speaking with the Union Wireless store here in [redacted]; we were informed that we had two options, pay $600-700 for a new phone or to sign a new contract and purchase phones for $100 each. When we initially signed on with Union Wireless, we both paid $349 each for the phones which were supposed to be new. But I doubt they were since both phones stopped working of the same exact issue. Today we called Union Wireless customer service and were told that we should of been informed of the option to purchase new phones at 50% discount. That was never offered to us.

My phone that broke is still being repaired, had we stayed with Union Wireless, the level of service being paid for was not being received on the "loaner phone". It is criminal that a new 1 year old cellular phone stops working and all we are offered is to pay $600-700 for a new phone or sign on for a longer contract.Desired Settlement: We want our early termination fee waived due to the problems we have had with our phones and the lack of customer satisfaction or caring from the Union Wireless customer representatives.

Consumer

Response:

At this time, I have not been contacted by 786 Union Wireless regarding complaint ID [redacted]. Additionally, Union Wireless said that a [redacted] was supposed to contact me in regards to this complaint and no one has called. And lastly, we have had a phone, with a value of over $400 in for repair with Union Wireless for over 4 months. We have inquired about this phone on numerous occasions and have been told repeatedly that we will be contacted when it returns from repair. The original estimate for repair was 6-8 weeks, that has since elapsed.

Sincerely,

Review: On May 15th my father purchased a cell phone from the mentioned business. After about two weeks the phone stopped working. My dad took it back to the place of purchase and the store clerk told him he could pick up a new phone on Monday 6/1/13, the clerk gave him a receipt stating this. When he went back on Monday, the clerk told him he had to see [redacted] the manager, who was at the other store, [redacted] on [redacted] in New Rochelle, N.Y. After going there [redacted] was not there. After getting the run around my dad ask me to go and see what I can do. I went to Union Wireless around 6 pm during the week, when I got there the store was locked and other patrons were waiting outside,the hours are til 8pm. Customers were complaining that they had purchased minutes for their phones which did not go through and they did not receive a receipt for their purchases. After about 1 hour [redacted] surfaced. When it was my time to be helped I explained to [redacted] what was going on with the phone and after about 30 minutes of arguing with [redacted] and threatning to call the Revdex.com he finally told me he would give me a $30.00 credit for a new phone, but I had to come back tomorrow, but call before I came to make sure he was there. The following day I went back without calling and of course [redacted] was not there, so I went to his other store [redacted] and he was there. [redacted] stated to me that he did not have any comparable phones and to check back in about a week or two. I explained to [redacted] that I should not have to wait a week or two for a phone that is only a couple of weeks old. At this point I told [redacted] that I was finish dealing with him, and that I needed a receipt for the phone which he did not give at the time of purchase.In order to send the phone back to an address that he had given my dad. After calling the repair center that [redacted] gave. The representative told me that they do not warranty [redacted] phones.I called [redacted], they said they could not help. My dad is out over $100.00.Desired Settlement: Reimbursement for the phone plus $29.00 for the carrier fee.[redacted] know the price of the phone which was 55.00 because he looked it up in a black and white composition book. He had the transaction logged. This leads me to believe that he is not reporting all earnings to the [redacted].