7th Ave Auto Sales

Greetings, I am not going to be bullied by a man who wants to intimidate customers because he owns his businessI too own a smallbusiness I am customer service and I take responsibility of all my actionsIf I have unhappy customers I do my best to make the issues rightIf I take a loss it is better to be fair than dishonest and have people hating me and my business.I purchased the car on 3/22/yesI drove it 3/21/and my husband heard rumbling in the back seatI did notI was driving with the window down listening to the engine and had the air conditioner full blast to be sure it was workingMy husband asked if the car was all wheel drive the guy said no front wheel driveSubarus are all wheel driveI did not do a u-turn to hear the rumbling noise I should of done doughnuts for the full check plus had a mechanic check it over before trusting a used car sales personSo On day of pick up they said emissions did not pass bring it back after driving milesI drove it to my business *** * *** ** miles away then drove it to my home *** * *** ** Wednesday nightNext day 3/23/Thursday I drove it to my work *** ** *** Rd miles away then drove it home miles awayFriday 3/24/I drove it work miles In my plaza is *** *** *** I had then look into the sound of the rumbling that is when they said the rear diff needs replacingI then drove to wThunderbird Rd to get a full tank of gas and to zero my tank mileage to start from scratch to learn my engine mileageI then drove to *** *** ** to Cricket phone store miles and then to *** * *** ** miles The check engine light came on I drove a total of miles since purchaseWhen I drove into my drive way I saw fresh oil stains when I pulled inI then did not drive it till after 7th ave had repaired it.AAA towed the car in on 3/28/that was my dayoff and they were open

Settlement has been done with the customer and signedWe always try to do good business and be reasonableWe always help customers if they communicate with usWe gave discount to the customer at time of purchase which was a $discount off price of the car and afterwards we gave an additional $check for differential noiseThats a $total off on the carOnce again we give warranty on engine and transmissionWarranty insures that the car starts, drives and stops, and this Forester did all that. Tim7th Ave Auto Sales*** ** *** ***Phoenix, Az

WE NEVER PUSH CUSTOMERS INTO CARS. EVERY SALE IS UP TO THE CUSTOMERS CHOISE. CUSTOMER TEST DRIVES THE CAR AND MAKES A DEAL OR THEY TAKE THE CAR TO THEIR MECHANIC AND HAVE THE CAR PRE INSPECTED BEFORE THE PURCHASE, ITS UP TO CUSTOMER. WE DEAL WITH USED CARS AND GIVE WARRANTY ON ENGINE AND...

TRANSMISSION FOR 15 DAYS OR 500 MILES. ENGINE AND TRANSMISSION IS GOOD ON THIS SUBARU FORESTER. WE FIXED THE CHECK ENGINE LIGHT THAT WAS CAUSED BY THE EVAP LEAK ON THE CAR AND GAVE A $700 CHECK TO CUSTOMER AS GOODWILL TO ADDRESS THE DIFFERENTIAL PROBLEM SINCE THE CUSTOMERS SHOP QUOTED $400 TO REBUILD THE DIFFERENTIAL. SO WE GAVE AN ADDITIONAL $300 FOR INCONVENIENCE. WE UNDERSTAND THE FRUSTRATION ON BEHALF OF THE CUSTOMER BUT WE DEAL WITH USED CARS AND UNDERSTAND THAT SOMETIMES PROBLEM ARISE LATER OR AFTER THE PURCHASE, AND THATS WHY WE WORK WITH OUR CUSTOMERS AND TRY TO KEEP EVERYBODY HAPPY. I FEEL THAT THIS COMPLAINT IS UNJUST AND WRONG SINCE WE HAVE TALKED TO CUSTOMER AND ISSUED $700 TOWARDS REPAIRS AND HAD A WRITTEN AND SIGNED SETTLEMENT WITH THE CUSTOMER WHEN WE ISSUED HER THE $700. PLEASE SEE ATTACHED FOR A SETTLEMENT AGREEMENT.

My families experience here was great. 7th Ave. Auto sales had a vehicle my son wanted to buy. I was a little bit apprehensive walking onto a used car lot - My other buying experiences had always been at large dealerships with fancy showrooms.

These guys were wonderful to deal with. They are businessman with quality used vehicles to sell and they really worked with my son to get into the car of his choice.

[redacted] was very kind. I am impressed with the level of care and service we received at this dealership and would encourage others to check out the vehicles offered.

We saw online a hybrid Honda Civic, contacted the office to let them know we were coming to see the car. When we got there, they said that it was getting a new hybrid battery. Was a little annoyed that we drove there & it wasn't there but decided to come back the next day. We went back the next day, took the car on a test drive and liked it. They mentioned it was a good car especially since it had a new battery, a $2200 value. We bought the car thinking we would just need to buy tires. About 10 days after, the check engine light came on. We brought it to a mechanic and the diagnostic came back with a bad battery & they asked for the warranty when I told them it had just been replaced. We didn't have it with our paperwork. I emailed the salesman, who sent it right away. Much to my surprise, it was a REBUILT battery that cost $750. We never would have bought a car with a rebuilt hybrid battery! When our mechanic tried calling both the dealership & the company that did the work, they got no answer. When the mechanic called on his personal cell, they answered the phone. They told him that they didn't have anything to do with the battery & we would have to go through the guy who installed it in Las Vegas. Bottom line, the car cost us an additional $3500. Will NEVER go to a used car dealer again. Would rather deal with a regular dealership that will stand behind their work & not tell us to go out of state to get it a repair on something that was supposed to be new!