800score.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] isn't dealing with the issue of the unwritten rule of the tranasctionI am stating I paid for a product or service which became other than that product or service when the company removed the ability to retake the test as part of practicing for the GMATThat is indeed the reason why most people purchased the softwareIt is indeed a big reason why I paid the fee [redacted] states "the abuse" of the software in that way is why they removed the practice test's ability [redacted] states "Our enrollment policy clearly states year access." His records also indicate the date the website's software's capabilities were changedI was not duely informed by him or the company before or after it went into effectMy argument and legal standpoint would swing on the same precedentSince I was uninformed that the product/service had changrd and I couldn't use it in the manner that I purchased it for then I could not raise this issue before my enrollment transpiredI would've had to have been notified of the change in the software's function to try to make use of its previous capability soonerSince I was not notified, I could not act and thus couldn't use it in the way I proposed to before my enrollment expiredThe website was telling me I still had days of use in March of this year before my enrollment expiredIn fact the website is still giving me access and says I still have days until my enrollment expires [redacted] ' enrollment had expired by March, He purchased in February, This would have given him access until his initial date of enrollment in [redacted] is using the Revdex.com to defame 800score in an attempt to extort us for unpaid for services [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As shown in previous correspondence through the Revdex.com, *** *** has been abusing 800score's policies and attempting to defraud this company since MarchNo credit will be issued

Our enrollment policy clearly states 1 year access. Here is a link to our order page, stating this policy:
[redacted]' enrollment had...

expired by March, 2014. He purchased in February, 2013. This would have given him access until his initial date of enrollment in 2014.
[redacted] is using the Revdex.com to defame 800score in an attempt to extort us for unpaid for services.
[redacted]

Revdex.com:
At this time, I have not been contacted by 800score.com regarding complaint ID [redacted].
Last correspondence I received was from [redacted]. I replied with my response regarding [redacted]'s evaluation of the
issue and an email that he had sent me previously which continued to discredit his current stance on the issue.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by 800score.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
        [redacted] isn't dealing with the issue of the unwritten rule of the tranasction. I am stating I paid for  a product or service which became other than that product or service when the company removed the ability to retake the test as part of practicing for the GMAT. That is indeed the reason why most people purchased the software. It is indeed  a big reason why I paid the fee. [redacted] states   "the abuse" of the software  in that way is why they removed the practice test's  ability. [redacted] states.
 "Our enrollment policy clearly states 1 year access." His records also indicate the date the  website's software's capabilities  were changed. I was not duely informed by him or  the company before or after it went into effect. My argument and legal standpoint would swing on the same precedent. Since I was uninformed that  the product/service had changrd and I couldn't use it in the manner that I purchased it for then I could not raise this issue before my enrollment transpired. I would've had to have been notified of the change in the software's function to try to make use of its previous capability sooner. Since I was not notified, I could not act and thus couldn't use it in the way I proposed to   before my enrollment expired. The website was telling me I still had 60 days of use in March of this year before my enrollment expired. In fact the website is still giving me access and says I still have 16 days until my enrollment expires.
[redacted]' enrollment had expired by March, 2014. He purchased in February, 2013. This would have given him access until his initial date of enrollment in 2014.
[redacted] is using the Revdex.com to defame 800score in an attempt to extort us for unpaid for services.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased test preparation software from 800score.com in Feb of 2013 that had the capability of restarting, returning to the beginning at any point during the preparation. It was for the purpose of sharpening your test taking skills. You could take any of the Verbal or Quantitative tests at any time separately or together and restart them. The tests would return to the beginning with the answers erased and you could start over during any point. In parch of 2014 I began using the test preparation that I'd purchased again to prepare for my GMAT but the test would no longer return to the beginning so you could practice taking it. You could go over the old tests that you'd taken that would no longer reboot from the beginning but that's it. You can longer practice retaking the tests as many times as you'd like. This is not what I originally paid for. The test still had the capability in December but when I tried to log on in March I could not use it in the way or for the purpose I originally purchased it for. I was told by a [redacted] and [redacted] in customer service eight times throughout the month of March 2014. I was told the test no longer had that capability because certain customers had abused it. At that time I tried to connect with higher level of administration by leaving messages on the company's voice machine, none of which they responded to. I am trying this as a solution now that I have time to file a complaint.Desired Settlement: I would like to have the original capability that I purchased the test with for the two months that I haven't been able to use it or a full refund of my $39.95, since the product was not what I purchased and I could not use it in that regard.

Business

Response:

Our enrollment policy clearly states 1 year access. Here is a link to our order page, stating this policy:

[redacted]' enrollment had expired by March, 2014. He purchased in February, 2013. This would have given him access until his initial date of enrollment in 2014.

[redacted] is using the Revdex.com to defame 800score in an attempt to extort us for unpaid for services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] isn't dealing with the issue of the unwritten rule of the tranasction. I am stating I paid for a product or service which became other than that product or service when the company removed the ability to retake the test as part of practicing for the GMAT. That is indeed the reason why most people purchased the software. It is indeed a big reason why I paid the fee. [redacted] states "the abuse" of the software in that way is why they removed the practice test's ability. [redacted] states.

"Our enrollment policy clearly states 1 year access." His records also indicate the date the website's software's capabilities were changed. I was not duely informed by him or the company before or after it went into effect. My argument and legal standpoint would swing on the same precedent. Since I was uninformed that the product/service had changrd and I couldn't use it in the manner that I purchased it for then I could not raise this issue before my enrollment transpired. I would've had to have been notified of the change in the software's function to try to make use of its previous capability sooner. Since I was not notified, I could not act and thus couldn't use it in the way I proposed to before my enrollment expired. The website was telling me I still had 60 days of use in March of this year before my enrollment expired. In fact the website is still giving me access and says I still have 16 days until my enrollment expires.

[redacted]' enrollment had expired by March, 2014. He purchased in February, 2013. This would have given him access until his initial date of enrollment in 2014.

[redacted] is using the Revdex.com to defame 800score in an attempt to extort us for unpaid for services.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by 800score.com regarding complaint ID [redacted].

Last correspondence I received was from [redacted]. I replied with my response regarding [redacted]'s evaluation of the

issue and an email that he had sent me previously which continued to discredit his current stance on the issue.

Sincerely,

Business

Response:

As shown in previous correspondence through the Revdex.com, [redacted] has been abusing 800score's policies and attempting to defraud this company since March. No credit will be issued.