802 Honda

Hello, we would like to further investigate this issue however the email address that is provided doesn't not bring up an accountI believe this customer has deleted their account and did not cancel their subscriptionBy deleting the account in the game it wouldn't end the subscription because this has to be done through the app store that the person usesThe app store holds the subscriptions and the customers payment information, they also process the payment.? Please provide us with the email address used or username associated with the account and I can take a look on my end to see what is the subscription statusAlso I can try to process a manual refund if the customer forwards us a receipt with the order number from the Google Play Store.? Please take a look at this FAQ, it gives you step by step instruction on how to cancel your subscription.? ? How do I cancel my VIP subscription on Android?? Thank you in advance,SongPopSupport team

The customer has been reimbursed (see screenshot). Best,

Unfortunately we are not? the one? charging the subscription (if this is what you are? referring to)Only Apple or Google do and they are the only one who can cancel the? subscriptionHere are some help for you to cancel your subscription:- If you are on iOS, follow this link:? ***? - If you are on Android,you should do the following Launch the Google Play Store app on your device Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you'd like to cancelAlternatively, tap Menu -> My Apps -> Tap the app of the subscription you'd like to cancel -> Tap the app's details page.?

Hello, we would like to further investigate this issue however the email address that is provided doesn't not bring up an accountI believe this customer has deleted their account and did not cancel their subscriptionBy deleting the account in the game it wouldn't end the subscription because
this has to be done through the app store that the person usesThe app store holds the subscriptions and the customers payment information, they also process the payment.? Please provide us with the email address used or username associated with the account and I can take a look on my end to see what is the subscription statusAlso I can try to process a manual refund if the customer forwards us a receipt with the order number from the Google Play Store.? Please take a look at this FAQ, it gives you step by step instruction on how to cancel your subscription.? ? How do I cancel my VIP subscription on Android?? Thank you in advance,SongPopSupport team