808 Towing

I RECEIVED A TOW REQUEST FROM [redacted] FOR HIS [redacted] THAT WAS STALLED AT [redacted] IN KIHEI AND NEEDED TO BE TOWED TO [redacted] ***T IN KAHULUII ADVISED THAT THE TOW WOULD BE PLUS TAX AND AN ADDITIONAL FEE IF USING A CREDIT CARDHE ASKED IF IT WOULD BE OK TO LEAVE THE KEYS UNDER THE MAT AS HE HAD SOMEWHERE TO BE AND DIDN’T WANT TO WAIT FOR THE TRUCK.I ADVISED HIM THAT WAS FINE.HE PAID WITH HIS CREDITCARD AND DID NOT MENTION THAT HE WAS UNHAPPY WITH THE PRICE.I RAN THE CARD AND SENT HIS RECEIPT.THE NEXT MORNING I RECEIVED A CALL FROM HIS WIFE QUESTIONING THE CHARGESSHE SAID SHE USED OUR SERVICES PRIOR AND THE PRICE WAS DOUBLE AND WANTED TO KNOW WHY.I ADVISED HER THAT THE TOW PRICES ARE BASED ON THE DISTANCE ,TYPE OF VEHICLE,AND TYPE OF TOW.WHEN I ASKED HER FOR THE PREVIOUS TOW INFORMATION SHE WOULD NOT GIVE IT TO ME JUST INSISTED TO KNOW WHY WE HAD CHARGED HER DOUBLE.I COULD NOT GIVE HER AN ANSWER WITHOUT THE INFORMATION ON THE PREVOUS TOW.SHE THEN HUNG UP UNSATISFIED.I DID MENTION THE INCIDENT TO THE OWNER AND HE WAS ANBLE TO REMEMBER THE PREVIOUS TOW AS WELL.I SPOKE TO OUR ACCOUNTANT TRYING TO PULL UP AN INVOICE REFERING TO THE PREVIOUS TOW AND WE WERE UNSUCCESFUL

I RECEIVED A TOW REQUEST FROM *** *** FOR
HIS *** *** THAT WAS STALLED AT *** *** IN KIHEI AND NEEDED TO
BE TOWED TO *** *** *** ***T IN KAHULUII ADVISED THAT THE TOW WOULD BE
PLUS TAX AND AN ADDITIONAL FEE IF USING A CREDIT CARDHE ASKED IF
IT WOULD
BE OK TO LEAVE THE KEYS UNDER THE MAT AS HE HAD SOMEWHERE TO BE AND
DIDN’T WANT TO WAIT FOR THE TRUCK.I ADVISED HIM THAT WAS FINE.HE PAID WITH HIS
CREDITCARD AND DID NOT MENTION THAT HE WAS UNHAPPY WITH THE PRICE.I RAN THE
CARD AND SENT HIS RECEIPT.THE NEXT MORNING I RECEIVED A CALL FROM HIS WIFE
QUESTIONING THE CHARGESSHE SAID SHE USED OUR SERVICES PRIOR AND THE PRICE WAS
DOUBLE AND WANTED TO KNOW WHY.I ADVISED HER THAT THE TOW PRICES ARE BASED ON
THE DISTANCE ,TYPE OF VEHICLE,AND TYPE OF TOW.WHEN I ASKED HER FOR THE PREVIOUS
TOW INFORMATION SHE WOULD NOT GIVE IT TO ME JUST INSISTED TO KNOW WHY WE HAD
CHARGED HER DOUBLE.I COULD NOT GIVE HER AN ANSWER WITHOUT THE INFORMATION ON
THE PREVOUS TOW.SHE THEN HUNG UP UNSATISFIED.I DID MENTION THE INCIDENT TO THE
OWNER AND HE WAS ANBLE TO REMEMBER THE PREVIOUS TOW AS WELL.I SPOKE TO OUR
ACCOUNTANT TRYING TO PULL UP AN INVOICE REFERING TO THE PREVIOUS TOW AND WE
WERE UNSUCCESFUL

[redacted],
Please see Invoice# [redacted] for tow we did for [redacted] on 4/06/15. If I could get more information regarding first tow I would be happy to locate an invoice. I need date of first tow, amount paid, and how invoice was paid for.
Thank you

Complaint: [redacted]
Date of tow 8/21/14
amount paid $88.54
paid by check, which cleared on 8/29/14
pick up [redacted]
dropped [redacted]
Sincerely,
[redacted]

I RECEIVED A...

TOW REQUEST FROM [redacted] FOR
HIS [redacted] THAT WAS STALLED AT [redacted] IN KIHEI AND NEEDED TO
BE TOWED TO [redacted]T IN KAHULUI. I ADVISED THAT THE TOW WOULD BE
135.00 PLUS TAX AND AN ADDITIONAL 7.00 FEE IF USING A CREDIT CARD. HE ASKED IF
IT WOULD BE OK TO LEAVE THE KEYS UNDER THE MAT AS HE HAD SOMEWHERE TO BE AND
DIDN’T WANT TO WAIT FOR THE TRUCK.I ADVISED HIM THAT WAS FINE.HE PAID WITH HIS
CREDITCARD AND DID NOT MENTION THAT HE WAS UNHAPPY WITH THE PRICE.I RAN THE
CARD AND SENT HIS RECEIPT.THE NEXT MORNING I RECEIVED A CALL FROM HIS WIFE
QUESTIONING THE CHARGES. SHE SAID SHE USED OUR SERVICES PRIOR AND THE PRICE WAS
DOUBLE AND WANTED TO KNOW WHY.I ADVISED HER THAT THE TOW PRICES ARE BASED ON
THE DISTANCE ,TYPE OF VEHICLE,AND TYPE OF TOW.WHEN I ASKED HER FOR THE PREVIOUS
TOW INFORMATION SHE WOULD NOT GIVE IT TO ME JUST INSISTED TO KNOW WHY WE HAD
CHARGED HER DOUBLE.I COULD NOT GIVE HER AN ANSWER WITHOUT THE INFORMATION ON
THE PREVOUS TOW.SHE THEN HUNG UP UNSATISFIED.I DID MENTION THE INCIDENT TO THE
OWNER AND HE WAS ANBLE TO REMEMBER THE PREVIOUS TOW AS WELL.I SPOKE TO OUR
ACCOUNTANT TRYING TO PULL UP AN INVOICE REFERING TO THE PREVIOUS TOW AND WE
WERE UNSUCCESFUL.