8Likes Inc Reviews (3)
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Address: 14580 NE 95th St, Redmond, Washington, United States, 98052-2550
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Address: 14580 NE 95th St, Redmond, Washington, United States, 98052-2550
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Complaint: ***I am rejecting this response because:
iXCC's history of faulty wiring is evident by numerous accounts of negative reviews by other customersMany of which had similar issues arise from the same originating point of their cables, at the iPhone connector end, for at least two years ongoingThe company refuses to accept responsibility despite thisTherefore it is gross negligence on iXCC's part to disregard it, as it is a potentially disastrous issue that can affect the well being of others or their productsTo reiterate this is evidenced by other customers as previously outlined in my original postThe company does not hold to positive and ethical standards as any other legitimate business would.Sincerely,*** ***
We take matters regarding customer safety very seriously. We have worked with [redacted] to handle this issue. Unfortunately there was no evidence that our cables were responsible for the damaged device and as a result, we cannot accept blame.
We sincerely apologize for the frustration you have experienced. All of our products undergo rigorous testing and quality assurance checks prior to their release. Incidents like this are rare, but they can happen. We take any issues regarding customer safety very seriously and we take responsibility when our product is to be found at fault. Reviews cannot be used as conclusive evidence for the claim, and each claim is handled on a case-by-case basis. Please note that similar reviews can be found with any company that sells electronic goods. Again we are truly sorry that this happened to you, but unfortunately in this case, we cannot accept responsibility.