9 Round Kickbox Fitness

Customer: *** *** ***Case: *** 9Round Kickbox Fitness We are sorry about *** ***'s misunderstanding of her contractIt is possible that she was very tired after her first workout and does not remember all the details presented at sign-upThis is
why the contract is immediately emailed to new membersThis affords them the luxury of reading it again, and having three business days to cancel with a full refund. Ms. *** was fully informed of the membership type at the time she signed the contract on 10/19/This information was provided visually via a Membership Option Sheet, verbally by the club manager, as well as pointed out on the contract shown on the computerPlease note on the attached option sheet that the month-to-month and term memberships are very clearly outlinedThis sheet is shown to every prospective new member to discuss which membership option works best for the individualMs*** opted for the term membership which has a lower monthly rate than the month-to-monthShe received an additional $off stabecause she was referred by a friendShe also received free boxing gloves and other gear. At the time she signed the contract Ms*** was accompanied by her friend who had chosen the same month term membership earlier in the monthAs there was no one else in the club at the time, there was no reason to feel rushed by the 9Round manager. On 12/7/Ms*** initially called the owner to cancel her gym membership, stating she was moving. She was informed that she could do that easily by providing a document showing her new addressShe hung up on the ownerShe then called on 12/8/15 and stated that she had moved locally and enrolled in a local massage schoolShe stated she didn't have time or money for a gym membershipThe owner is sympathetic to members who have financial hardshipAs a courtesy for other members, she has regularly frozen accounts and waived late payment feesOut of this same compassion, the owner voluntarily froze Ms***'s account for over two months so she could get her situation settledThis allowed her until 2/19/2016 before there would be another paymentIt is odd that she now states the owner was unsympathetic and rudeThis was a very long phone conversation wherein the owner encouraged Ms*** to be more positive about her situation, repeatedly assuring her that things will get betterMs*** baselessly insulted the owner, claiming the owner did "not know what is was like to have a family to worry about." Regardless of this insult, the owner still honored the offer to freeze the account as a means of helping Ms***Many of our members experiencing difficulties tell us that coming to our gym helps them deal with their stressWe strive to work with them to make it possible for them to come back to the gymThey report that coming to our club benefits them both physically and mentallyAs the workout only takes minutes it is not difficult to fit in to a busy scheduleThis was our hope for Ms***. A person identifying himself as Ms***'s husband, Blake ***, called shortly after this call on 12/8/Generally we do not discuss accounts with someone other than the account holderAs Ms*** had been upset and seemed to have difficulty with the terms of the contract, the owner agreed to again explain the standard contract to her husbandSince Mr*** was not present when his wife signed the contract, it is understandable that he did not know how thorough, patient, and courteous the club manager is with all clientsHowever, Mr*** became immediately confrontational when the owner informed him that Ms*** had indeed been informed it was a month contractHe repeatedly demanded to know "well were you there?" While the owner was not there when Ms*** signed the contract, she has been present as the manager presented membership options to hundreds of other clientsThis became a circular conversation when Mr*** kept insisting that the contract should be cancelled without proof of move out of the areaHe stated that he would have his employer, Harris Teeter, provide a letter stating he was being transferred out of the area to northern VirginiaThis seemed odd, as his wife had informed the owner that she had just enrolled in school locallyHe went on to suggest other means he would attempt to manipulate the payment process to avoid the contract obligation, such as canceling the payment card and freezing the account himself until the contract term ran out. This was again a very long phone conversation with the owner clearly stating the terms of the contract and the courtesy freeze she had implemented, and the caller repeating the same demands to cancel the contractThe owner was professional and polite throughout the conversationThere was indeed simultaneous talking as Mr*** would not cease in repeating the same things over and over, to which the owner had already respondedMr*** had made his intent clear, negating any need for the owner to continue to respond to his demandsOn 12/11/Mr*** posted the attached libelous review on Google, which has in part been copied into Ms***'s complaint with the Revdex.com. As a courtesy, we will accept an alternate settlementThe remaining balance on Ms***'s contract is $The early cancellation option previously offered Ms*** is $In lieu of of these options, we will accept a cancellation payment of $89 from this memberThis payment amount equals the dues she would have paid for membership had she chosen a month-to-month contract and submitted a written day quit notice on 12/7/We further request all libelous reviews by Ms*** and Mr*** be removed and not repostedIf this settlement is not acceptable, and should Ms*** default on any payment obligation, the entire remaining balance shall be deemed due and payable upon demand, in accordance with the contractRegardless of the outcome, we wish Ms*** all the best in health. Thank you for you time, Sherie F*Owner, 9Round Charlottesville Attachments:a*** ContractbMembership Option Sheetc*** Google Review

Customer: *** *** ***
Case: *** 9Round Kickbox Fitness
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We are sorry about *** ***'s misunderstanding of her contractIt is possible that she was very tired after her first workout and does not remember all the details presented at sign-upThis is why the contract is immediately emailed to new membersThis affords them the luxury of reading it again, and having three business days to cancel with a full refund. Ms. *** was fully informed of the membership type at the time she signed the contract on 10/19/This information was provided visually via a Membership Option Sheet, verbally by the club manager, as well as pointed out on the contract shown on the computerPlease note on the attached option sheet that the month-to-month and term memberships are very clearly outlinedThis sheet is shown to every prospective new member to discuss which membership option works best for the individualMs*** opted for the term membership which has a lower monthly rate than the month-to-monthShe received an additional $off stabecause she was referred by a friendShe also received free boxing gloves and other gear. At the time she signed the contract Ms*** was accompanied by her friend who had chosen the same month term membership earlier in the monthAs there was no one else in the club at the time, there was no reason to feel rushed by the 9Round manager
On 12/7/Ms*** initially called the owner to cancel her gym membership, stating she was moving. She was informed that she could do that easily by providing a document showing her new addressShe hung up on the ownerShe then called on 12/8/15 and stated that she had moved locally and enrolled in a local massage schoolShe stated she didn't have time or money for a gym membershipThe owner is sympathetic to members who have financial hardshipAs a courtesy for other members, she has regularly frozen accounts and waived late payment feesOut of this same compassion, the owner voluntarily froze Ms***'s account for over two months so she could get her situation settledThis allowed her until 2/19/2016 before there would be another paymentIt is odd that she now states the owner was unsympathetic and rudeThis was a very long phone conversation wherein the owner encouraged Ms*** to be more positive about her situation, repeatedly assuring her that things will get betterMs*** baselessly insulted the owner, claiming the owner did "not know what is was like to have a family to worry about." Regardless of this insult, the owner still honored the offer to freeze the account as a means of helping Ms***Many of our members experiencing difficulties tell us that coming to our gym helps them deal with their stressWe strive to work with them to make it possible for them to come back to the gymThey report that coming to our club benefits them both physically and mentallyAs the workout only takes minutes it is not difficult to fit in to a busy scheduleThis was our hope for Ms***
A person identifying himself as Ms***'s husband, Blake ***, called shortly after this call on 12/8/Generally we do not discuss accounts with someone other than the account holderAs Ms*** had been upset and seemed to have difficulty with the terms of the contract, the owner agreed to again explain the standard contract to her husbandSince Mr*** was not present when his wife signed the contract, it is understandable that he did not know how thorough, patient, and courteous the club manager is with all clientsHowever, Mr*** became immediately confrontational when the owner informed him that Ms*** had indeed been informed it was a month contractHe repeatedly demanded to know "well were you there?" While the owner was not there when Ms*** signed the contract, she has been present as the manager presented membership options to hundreds of other clientsThis became a circular conversation when Mr*** kept insisting that the contract should be cancelled without proof of move out of the areaHe stated that he would have his employer, Harris Teeter, provide a letter stating he was being transferred out of the area to northern VirginiaThis seemed odd, as his wife had informed the owner that she had just enrolled in school locallyHe went on to suggest other means he would attempt to manipulate the payment process to avoid the contract obligation, such as canceling the payment card and freezing the account himself until the contract term ran out. This was again a very long phone conversation with the owner clearly stating the terms of the contract and the courtesy freeze she had implemented, and the caller repeating the same demands to cancel the contractThe owner was professional and polite throughout the conversationThere was indeed simultaneous talking as Mr*** would not cease in repeating the same things over and over, to which the owner had already respondedMr*** had made his intent clear, negating any need for the owner to continue to respond to his demandsOn 12/11/Mr*** posted the attached libelous review on Google, which has in part been copied into Ms***'s complaint with the Revdex.com
As a courtesy, we will accept an alternate settlementThe remaining balance on Ms***'s contract is $The early cancellation option previously offered Ms*** is $In lieu of of these options, we will accept a cancellation payment of $89 from this memberThis payment amount equals the dues she would have paid for membership had she chosen a month-to-month contract and submitted a written day quit notice on 12/7/We further request all libelous reviews by Ms*** and Mr*** be removed and not repostedIf this settlement is not acceptable, and should Ms*** default on any payment obligation, the entire remaining balance shall be deemed due and payable upon demand, in accordance with the contractRegardless of the outcome, we wish Ms*** all the best in health
Thank you for you time,
Sherie F*
Owner, 9Round Charlottesville
Attachments:
a*** Contract
bMembership Option Sheet
c*** Google Review

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

I am such a better person for my experience with 9 round. I am meal prepping, drinking my water, and am now more accountable to the coaches and myself. I believe what you get from 9 round is accountability and a dedicated coach that will help you if you show up. this is not a place you sign up for and not show up. I lost 27 lbs in 6 weeks as well as 8-10% body fat. That did not come easily, but I knew I had to show up and I made a commitment to them.

I find that health and fitness is vitally important to my family and myself. Thanks 9 round of Cville, you kicked my but, and made me better.

Review: I joined 9round sometime in October thinking it would be a great way to excecise and stay active. In November we had some changes in our lives and we realized I would no longer be able to go to the gym anymore due to us moving and starting some classes. Life would soon be very hectic. So I decided I wanted to cancel my membership, I say this because I had no idea I had signed a 12 month contract. At no time when I signed up was that ever explained to me, I was rushed through the sign up process and that important piece was never mentioned. I called the 9 round location on 12/7/15 and was told by the owner she couldn't cancel because I had a contract. I discussed this with my husband and it just didn't sound right because we both agreed we wouldn't join any gyms that had contract agreements. She called again on 12/8/15 and talked to an employee there that said she would have the owner call me back when she arrived at 11:30am. She never called, so I called her back around 3:30 pm to talk to her. Sherrie claimed she "hadn't gotten around to calling us back." The owner was extremely unsympathetic and rude to me to the point I was in tears. I called my husband and told him about this, and it upset him as well because being the owner she should have tried to resolve this issue but instead acted like she didn't care and basically told us too bad you signed the contract.

At this point my husband decided to get involved and called the owner. She was extremely rude from the beginning, became very defensive and would not let him speak. She would contantly talk over him, and at one point told him "it's not my problem you have a chip on your shoulder". At another point there was a long pause in the conversation, he assumed maybe she had to look at something or maybe the line had gotten disconnected but no unfortunately he heard her tell him "well do you have anything else to say, because I have a lot of work to do"Desired Settlement: I would like a cancellation of my membership, a refund would be nice for the trouble but a simple cancellation would also suffice.

Business

Response:

Customer: [redacted]Case: [redacted] 9Round Kickbox Fitness We are sorry about [redacted]'s misunderstanding of her contract. It is possible that she was very tired after her first workout and does not remember all the details presented at sign-up. This is why the contract is immediately emailed to new members. This affords them the luxury of reading it again, and having three business days to cancel with a full refund. Ms. [redacted] was fully informed of the membership type at the time she signed the contract on 10/19/15. This information was provided visually via a Membership Option Sheet, verbally by the club manager, as well as pointed out on the contract shown on the computer. Please note on the attached option sheet that the month-to-month and term memberships are very clearly outlined. This sheet is shown to every prospective new member to discuss which membership option works best for the individual. Ms. [redacted] opted for the term membership which has a lower monthly rate than the month-to-month. She received an additional $10 off start-up because she was referred by a friend. She also received free boxing gloves and other gear. At the time she signed the contract Ms. [redacted] was accompanied by her friend who had chosen the same 12 month term membership earlier in the month. As there was no one else in the club at the time, there was no reason to feel rushed by the 9Round manager. On 12/7/15 Ms. [redacted] initially called the owner to cancel her gym membership, stating she was moving. She was informed that she could do that easily by providing a document showing her new address. She hung up on the owner. She then called on 12/8/15 and stated that she had moved locally and enrolled in a local massage school. She stated she didn't have time or money for a gym membership. The owner is sympathetic to members who have financial hardship. As a courtesy for other members, she has regularly frozen accounts and waived late payment fees. Out of this same compassion, the owner voluntarily froze Ms. [redacted]'s account for over two months so she could get her situation settled. This allowed her until 2/19/2016 before there would be another payment. It is odd that she now states the owner was unsympathetic and rude. This was a very long phone conversation wherein the owner encouraged Ms. [redacted] to be more positive about her situation, repeatedly assuring her that things will get better. Ms. [redacted] baselessly insulted the owner, claiming the owner did "not know what is was like to have a family to worry about." Regardless of this insult, the owner still honored the offer to freeze the account as a means of helping Ms. [redacted]. Many of our members experiencing difficulties tell us that coming to our gym helps them deal with their stress. We strive to work with them to make it possible for them to come back to the gym. They report that coming to our club benefits them both physically and mentally. As the workout only takes 30 minutes it is not difficult to fit in to a busy schedule. This was our hope for Ms. [redacted]. A person identifying himself as Ms. [redacted]'s husband, Blake [redacted], called shortly after this call on 12/8/15. Generally we do not discuss accounts with someone other than the account holder. As Ms. [redacted] had been upset and seemed to have difficulty with the terms of the contract, the owner agreed to again explain the standard contract to her husband. Since Mr. [redacted] was not present when his wife signed the contract, it is understandable that he did not know how thorough, patient, and courteous the club manager is with all clients. However, Mr. [redacted] became immediately confrontational when the owner informed him that Ms. [redacted] had indeed been informed it was a 12 month contract. He repeatedly demanded to know "well were you there?" While the owner was not there when Ms. [redacted] signed the contract, she has been present as the manager presented membership options to hundreds of other clients. This became a circular conversation when Mr. [redacted] kept insisting that the contract should be cancelled without proof of move out of the area. He stated that he would have his employer, Harris Teeter, provide a letter stating he was being transferred out of the area to northern Virginia. This seemed odd, as his wife had informed the owner that she had just enrolled in school locally. He went on to suggest other means he would attempt to manipulate the payment process to avoid the contract obligation, such as canceling the payment card and freezing the account himself until the contract term ran out. This was again a very long phone conversation with the owner clearly stating the terms of the contract and the courtesy freeze she had implemented, and the caller repeating the same demands to cancel the contract. The owner was professional and polite throughout the conversation. There was indeed simultaneous talking as Mr. [redacted] would not cease in repeating the same things over and over, to which the owner had already responded. Mr. [redacted] had made his intent clear, negating any need for the owner to continue to respond to his demands. On 12/11/15 Mr. [redacted] posted the attached libelous review on Google, which has in part been copied into Ms. [redacted]'s complaint with the Revdex.com. As a courtesy, we will accept an alternate settlement. The remaining balance on Ms. [redacted]'s contract is $590. The early cancellation option previously offered Ms. [redacted] is $472. In lieu of of these options, we will accept a cancellation payment of $89 from this member. This payment amount equals the dues she would have paid for membership had she chosen a month-to-month contract and submitted a written 30 day quit notice on 12/7/15. We further request all libelous reviews by Ms. [redacted] and Mr. [redacted] be removed and not reposted. If this settlement is not acceptable, and should Ms. [redacted] default on any payment obligation, the entire remaining balance shall be deemed due and payable upon demand, in accordance with the contract. Regardless of the outcome, we wish Ms. [redacted] all the best in health. Thank you for you time, Sherie F[redacted]Owner, 9Round Charlottesville Attachments:a. [redacted] Contractb. Membership Option Sheetc. [redacted] Google Review

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,