90's Nail

Ms [redacted] ,I have read the complaint of miss [redacted] Her complaint was simply based on an assumption that our "gel" powder was not gel powder because the technician did not cure it under the light from her knowledge of being a licensed cosmetologistThe reason why he did not cure it is because if she had read the label more thoroughly, the label said "cured" in past tense meaning the powder was already cured in powder formThe only types of gel that needed to be "cured" directly on customers' nails are the "liquid gel" and "gel color." The technician did "cure" the polish in her complaint because it was "gel" colorThe technician also did tell the costumer about the polish being gel and she had agreed to continue receive the service and proceeded to payWe offered the $refund because of a confusion of what her letter really meantWe have decided to not give her the refund anymore, because we felt that we are not responsible for this misunderstand and confusion between the technician and the customer.Sincerely,90's Nails [redacted] ***

Dear Ms*** ***Thank you for notifying us that the consumer was unhappy with her serviceWe sincerely apologize for this and have never had this type of complaint before.The consumer was in our nail salon, however; was unclear with her description of "curing." We do not know what "curing"
means and have been in business for more than yearsWe only provide powered gel and gel nail polish, as is stated on our sign.The consumer did not state she was unhappy with her service until after the services were completedShe then proceeded to pay and leave.We are willing to reimburse the consumer $for the serviceAs she DID NOT state, at any time, at the beginning or during her service that she was unhappyShe only mentioned this after the service was completed and my technician spent the better part of an hour with her.We believe our offer for resolution is fair, and the other half of the cost covers our technician's time and the cost of the product we used on her.Sincerely,90’s NailsSon N***

Ms*** ***,I have read the complaint of miss *** ***Her complaint was simply based on an assumption that our "gel" powder was not gel powder because the technician did not cure it under the light from her knowledge of being a licensed cosmetologistThe reason why he did not cure it is because if she had read the label more thoroughly, the label said "cured" in past tense meaning the powder was already cured in powder formThe only types of gel that needed to be "cured" directly on customers' nails are the "liquid gel" and "gel color." The technician did "cure" the polish in her complaint because it was "gel" colorThe technician also did tell the costumer about the polish being gel and she had agreed to continue receive the service and proceeded to payWe offered the $refund because of a confusion of what her letter really meantWe have decided to not give her the refund anymore, because we felt that we are not responsible for this misunderstand and confusion between the technician and the customer.Sincerely,90's Nails*** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
MsPalmer Edwards,I asked the nail tech as he was doing my nails on if they had liquid gel he said no we have powder gel only I said okBut s he went on I asked why he wasn't curing the gel powder as it stated on the side of the container? he said he didn't understand what curing wasNow I'm a license cosmetologist so I understand how to do nails and what curing is also I know the process of what was happeningso when I asked why he didn't need to put it under the light to cure it he said it didn't need to but as the container he took out to fill my gel nails with said gel powder and it needed to be cured I felt I was paying for gel but got acrylicBc when he polished my nails he cured it under the uv lightI felt like he just didn't careBecause, when it was time to check out and I said why am I being charged for gel when it was acrylics they spoke in their language and then she said something and walked awayHe just said its gel priceI don't accept their offer of Because I paid for my nails to be done correct later that day at another nail salon and they have gel powder also and my nails was curedSo I want the full amount back of what I paid bc I had to go spent double in one day bc I didn't want acrylics on my nails.Sincerely,*** ***