911 Drugstore

Review: I ordered one item through [redacted] which arrived in a defective state. When I asked the seller where I should return the defective item and obviously already used, they told me "not to worry" about returning the item and they would send me a replacement immediately. Since this was a hair removal kit, I did not think it would be hygienic to keep the first item so I disposed of it.

The second item arrived, and unfortunately, though in new condition, did not do what the company had advertised. I therefore retuned it to the company and requested a refund within the refund policy period. It has now been over a month and I have still not received my refund. The company has written to say that they did send me two items and that only one was returned. This is correct. I did not return the first, defective item, following the company's instructions. They should have told me to return it if they needed it.

I have filed an claim through [redacted] but a resolution has still not been reached.Desired Settlement: Simply to receive a refund for the item that I returned to them within their refund policy period. The item did not work as advertised. The amount I am owed is $299.99.

Consumer

Response:

At this time, I have been contacted directly by 911 Drugstore regarding complaint ID [redacted], however my complaint has NOT been resolved because:

please note that my complaint has been resolved, but only because [redacted] paid me the money that was due. I have not received communication from 911Drugstore.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Review: I purchased an item listed on Amazon by this business as the seller. It was a 12 pack of cloth diapers. The order was placed on June [redacted] and the money was deducted from my account the same day. On June [redacted], I received an e-mail stating the order had been canceled on the part of the seller due to a pricing mistake that they refused to honor. I contacted Amazon to ask why the price was not honored and why it took the better part of a week of them holding my money for them to figure out that they would not honor it. Amazon contacted the seller and placed us on a 3 way call. The representative from the company was extremely irate and unfriendly. As he was yelling at me, he told me there was no way they would ship my order. I told him I felt a Revdex.com complaint was warranted due to them taking the money before the order was shipped (which is against the policy), holding it for close to a week before deciding to cancel the order, not honoring a price they listed, and the horrid way I was spoken to by the company's representative. He shouted "GREAT, GOOD LUCK WITH THAT! OK!" and hung up the phone on me. The way this company operates is no way to do business.Desired Settlement: I would much prefer receiving the product ordered rather than a refund.

Prices are horrible!!! Shop around before you purchase anything. The diapers we were looking for were $9.00 more per diaper.