911 Restoration of R&J Snyder LLC

We are in receipt of the letter from Revdex.com noting the compliant made by a previous customer, Mr*** ***.As I read Mr***' compliant, I apologize that we were not able to finish the job sooner and that Mr***' customer interface was not exemplary of the customer care
we strive to provide.It is unfortunate that his concerns were not brought to the attention of the Executive Mgr& Owner, who visited his home on January 14 to survey the project site. None the less, after an internal review of the actions and events surrounding this project, we know there were some extenuating circumstances which imposed delays and created scheduling & resource dilemmasThe fact that areas in Virginia experienced a period of freeze and cold temperatures and that many property/homeowners were experiencing busting water pipelines was a major contributor to the some of issues raised in Mr***' compliant. None the less, his compliant serves as a basis for implementing further improvements in our processes, reorganizing our staff and developing improved customer interface.We value our customer’s business and invite their feedback and questions which can be directed to our Project Mgr(s) and, if necessary raised to our Executive Mgr(s), who will evaluate and address any issue appropriately.In addition to this written apology, Mr*** requested a refund in the disputed amount. Our management team has approved a refund of the disputed amount to Mr***. We ask that he contact us directly so that we can process the refund.Sincerely,MrS***Executive Manager & OwnerRestoration of R&J Snyder LLC** ** *** ***, *** ***, VA ***Office -***-***-***Fax -***-***-***