911 Restoration of San Diego

They STOLE tens of thousands of dollars from my insurance policy for equipment and services they did NOT perform. Their bill was $50k for partial property interior gut, equivalent to a total of only 1,000 sf of living space. They never even returned to apply anti-microbial agent but charged many thousands of dollars for it. My house remains full of mold from Hurricane Ida (Louisiana). They charged a ridiculous amount for a generator, and distribution box for it and gasoline when there was NEVER a generator at my house. They used my electricity for everything. They charged gross amounts for bagging and hauling gutted materials that they did NOT bag and only piled it up at the street for FEMA to pick up. They charged for removing a replacing light fixtures and ceiling fans that they never touched. I could go on for hours, especially about all of the damage they did to my home and contents, plus one of their men broke into my house one evening. Bottom line, they stole at least $30k from my insurance company (which affects my insurance limits, which may cause me to max out my coverage before the work is complete), plus have never paid me for damages. They slipped the bill to insurance behind my back and my irresponsible insurance company paid the bill without checking with me, first. I will not rest until they return the stolen money and are prosecuted. I promise you…I WILL NOT TAKE THE EASY ROUTE. I WILL FIGHT THIS TO PROTECT OTHERS FROM BEING TAKEN ADVANTAGE OF AND STOLEN FROM. PERHAPS AN AUDIT BY THE INSURANCE COMMISSIONERS OFFICE WILL TURN UP MUCH MORE FRAUDULENT ACTIVITY BY THIS COMPANY.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First I don't know what they are talking about with my HOA. "he wants us to states something to the HOA that we cannot put in writing and take the responsibility for" This company worked in my Guest B/R and my Laundry room. No where on the receipt of service is the Laundry room work performed. I can show you this to confirm it also. I have an electric bill that shows I had an air drier and a Humidifier in that room for over three days by my electric bill. This company also did not say anything about their employee named ***, who threatened me by talking bad about his employees, and taking me out side to beat me up. I am almost 60 y/o and we have this guy who acts like two and threatening me by taking me out side to beat me up. Really! who cares about the HOA There was nothing said about that in my Original complaint. What happened to that? Also the reason for this complaint was they tried switch to a smaller insulation, which I payed for a thicker one. I have photos of my walls all taken apart with the insulation showing. Had I not said anything it would be still there. Who would know. That is not right. I did not even get and apology for anything today. Keep the complaint active please. Do you see any above? I don't Regards, [redacted] ***

Hi,
We tried contacting the customer multiple times to see how we could arrange things but every time he hung up on usBoth I (Branch Manager) and *** *** (owner of the company) reached out to himThe concern that the customer had about the wrong insulation being installed has been fixed right away on the spotI tried reaching out to him in regards to the misconduct of our project manager but he was not willing to discuss anything and was getting very very upset every timeI still apologized and acknowledged his concern but he kept on telling that there is nothing we can do about it to help with the situation
Let me know if there is anything else you may need from usThank you!
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We did not perform any work in the laundry room and in regards to the guest bedroom we actually did Mr *** a favor by pulling out the baseboards and crown molding, as well as setting up a blower and a dehu at no charge!
We also gave Mr *** a discount before the work started as he asked us to work with his budgetIn regards to the invoice that he says he never received, you can see attached a screen shot of the email I sent him with the invoices and even him responding to that emailSincerely,
*** ***
Branch Manager

We did not perform any work in the laundry room and in regards to the guest bedroom we actually did Mr *** a favor by pulling out the baseboards and crown molding, as well as setting up a blower and a dehu at no charge! We also gave Mr *** a discount before the work started as he asked us to work with his budgetIn regards to the invoice that he says he never received, you can see attached a screen shot of the email I sent him with the invoices and even him responding to that email.Sincerely, *** ***Branch Manager

Hello,
As I have said from the beginning " I have not received the invoice on what was performed in my laundry room. Why is so hard? I keep repeating myself over and over, and I don't know why. When I hired I wanted the laundry room on a separate invoice, so I can show the Person upstairs that all the work was performed on her overflow washing machine, then send I her the bill. does not get this simple task, and I don't think they ever will. I am rejecting their offer, again as I have said I will always do. You can not kiss and make up when one of their employees threatens me in my own home. Are they serious? "You and I are going out to the street to duke it out because your picking on my crew". Picking on then, they put the wrong insulation in my home. The best part about this is they wanted my keys to do the work without me there. I don't trust them and no-one should after thatAs I have stated at an earlier date. I am lucky that I did not do that, give them the keysNo, there is no excuse for their actions. If they want to settle, call the Police and put that 10y/o in Jail for an assault. Then I will accept the offerRevdex.com please ask them to Stop harassing, me please
Best,
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First I don't know what they are talking about with my HOA. "he wants us to states something to the HOA that we cannot put in writing and take the responsibility for" This company worked in my Guest B/R and my Laundry roomNo where on the receipt of service is the Laundry room work performed. I can show you this to confirm it also. I have an electric bill that shows I had an air drier and a Humidifier in that room for over three days by my electric bill. This company also did not say anything about their employee named ***, who threatened me by talking bad about his employees, and taking me out side to beat me up. I am almost y/o and we have this guy who acts like two and threatening me by taking me out side to beat me up. Really! who cares about the HOA There was nothing said about that in my Original complaint. What happened to that? Also the reason for this complaint was they tried switch to a smaller insulation, which I payed for a thicker one. I have photos of my walls all taken apart with the insulation showing. Had I not said anything it would be still there. Who would know. That is not right. I did not even get and apology for anything today. Keep the complaint active please. Do you see any above? I don't
Regards,
*** ***

This is a repeat customerI will make sure to satisfy the customer and take care of it, but he wants us to states something to the HOA that we cannot put in writing and take the responsibility forI will personally contact him and take care of the situation

This is a repeat customerI will make sure to satisfy the customer and take care of it, but he wants us to states something to the HOA that we cannot put in writing and take the responsibility for.I will personally contact him and take care of the situation

Hi, We tried contacting the customer multiple times to see how we could arrange things but every time he hung up on usBoth I (Branch Manager) and *** *** (owner of the company) reached out to him.The concern that the customer had about the wrong insulation being installed has been fixed right away on the spotI tried reaching out to him in regards to the misconduct of our project manager but he was not willing to discuss anything and was getting very very upset every timeI still apologized and acknowledged his concern but he kept on telling that there is nothing we can do about it to help with the situation. Let me know if there is anything else you may need from us.Thank you!*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First I don't know what they are talking about with my HOA.  "he wants us to states something to the HOA that we cannot put in writing and take the responsibility for"  This company worked in my Guest B/R and my Laundry room. No where on the receipt of service is the Laundry room work performed.  I can show you this to confirm it also.  I have an electric bill that shows I had an air drier and a Humidifier in that room for over three days by my electric bill.  This company also did not say anything about their employee named [redacted], who threatened me by talking bad about his employees, and taking me out side to beat me up.  I am almost 60 y/o and we have this guy who acts like two and threatening me by taking me out side to beat me up.  Really! who cares about the HOA  There was nothing said about that in my Original complaint.  What happened to that?  Also the reason for this complaint was they tried switch to a smaller insulation, which I payed for a thicker one.  I have photos of my walls all taken apart with the insulation showing.  Had I not said anything it would be still there.  Who would know.  That is not right.  I did not even get and apology for anything today.  Keep the complaint active please.  Do you see any above?  I don't
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a follow up to the previous complaint regarding a matter in my Laundry room. I had asked for an invoice about my laundry room repair work, but the Company that did the repairs said "no work had been performed" This issue was noted back a few months ago with the Revdex.com The company also said "there was no charge for the services rendered with in the laundry room". The issues here are not the guest bedroom that was fixed by 911 Restoration, but the laundry which is right next door to the Guest Bedroom. While removing and replacing the drywall within the laundry room, 911 had to hit a water pipe within my walls, and now I am being asked to pay for damages the nail had caused to our lower unit. It comes to about $8985.00 Now I see a reason why there was no mention about the repairs on the receipt due to the nail in a pipe. This is not right. I should not have to pay for the damages due to a nail cause by 911 Restoration. I have a bill from 911 restoration alone of $7697.78 This does not have any merit to blame us for any money because we did not even work on the laundry room. 911 Restoration did all the repairs.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,As I have said from the beginning " I have not received the invoice on what was performed in my laundry room.  Why is so hard?  I keep repeating myself over and over, and I don't know why.  When I hired 911 I wanted the laundry room on a separate invoice, so I can show the Person upstairs that all the work was performed on her overflow washing machine, then send I her the bill.  911 does not get this simple task, and I don't think they ever will.  I am rejecting their offer, again as I have said I will always do.  You can not kiss and make up when one of their employees threatens me in my own home.  Are they serious?  "You and I are going out to the street to duke it out because your picking on my crew".  Picking on then, they put the wrong insulation in my home.  The best part about this is they wanted my keys to do the work without me there.  I don't trust them and no-one should after that. As I have stated at an earlier date.  I am lucky that I did not do that, give them the keys. No, there is no excuse for their actions.  If they want to settle, call the Police and put that 10y/o in Jail for an assault.  Then I will accept the offer. Revdex.com please ask them to  Stop harassing, me please. Best,[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]