99 Handy, LLC

This claim is 100% inaccurateThe original price to service this gentleman was $plus cover the cost of supplies purchased by HandyTwo workers arrived, chimney had no liners extending outside of chimney so part purchased could not be secured as well as our ladders were did not extend to
get my workers in a safe working environmentCustomer asked my workers to engage into another scope of work on his homeWorkers and customer called me, we agreed to $99, my workers completed project and leftHad zero to do with original $quote for chimney capto totally different quotesMy workers do not climb ladders and work for freeI also verbally explained to customer that a worker we just laid off had our one and only ladder that was capable to reach and put my worker in a safe working environmentTo please seek another company as I do not know when I will get proper ladder backI please ask Revdex.com to disregard this claim and research my company and brand HandyWe are a star company and just was invited to join Revdex.com and did so. -Kind regards *** ***Handy

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concern
 I am rejecting the company's response as being disingenuous with respect to the cost of the work, alleged service performed by his employees, and the alleged conversation between me and Mr. [redacted]. Firstly, we had a verbal agreement to put a cap on the chimney by way of cement for $198 (plus materials) because Mr. [redacted] observed that there was no flue liner on 10/08/15. In addition, I showed him a neighbor's chimney cemented cap with no liner and told him that I wanted the finished job to look similar. In turn, Mr. [redacted] responded, not a problem but I will have to pay $99 each for two guys (one to hold the ladder and the other to climb the ladder) because of his insurance requirement for this type of job due to safety concerns. When Mr. [redacted] sent an email on 10/10/15 to inform me that he purchased the chimney cap and to make him aware of a good time to do the chimney, again he knew that there was no liner based on his inspection of the chimney on 10/08/15 from the street. Lastly, regarding the other above mentioned reasons for rejecting the company's response, the email conversations provided to you between Mr. [redacted] and I do not support his defense for keeping money that was not earned because Mr. [redacted] did not mention said defense during those email conversations. Instead, he apologized on two occasions for the delay to the agreed upon service on 11/03/15 and 11/07/15 respectively. 
Regards,
[redacted]
 
 I am rejecting the company's response as being disingenuous with respect to the cost of the work, alleged service performed by his employees, and the alleged conversation between me and Mr. [redacted]. Firstly, we had a verbal agreement to put a cap on the chimney by way of cement for $198 (plus materials) because Mr. [redacted] observed that there was no flue liner on 10/08/15. In addition, I showed him a neighbor's chimney cemented cap with no liner and told him that I wanted the finished job to look similar. In turn, Mr. [redacted] responded, not a problem but I will have to pay $99 each for two guys (one to hold the ladder and the other to climb the ladder) because of his insurance requirement for this type of job due to safety concerns. When Mr. [redacted] sent an email on 10/10/15 to inform me that he purchased the chimney cap and to make him aware of a good time to do the chimney, again he knew that there was no liner based on his inspection of the chimney on 10/08/15 from the street. Lastly, regarding the other above mentioned reasons for rejecting the company's response, the email conversations provided to you between Mr. [redacted] and I do not support his defense for keeping money that was not earned because Mr. [redacted] did not mention said defense during those email conversations. Instead, he apologized on two occasions for the delay to the agreed upon service on 11/03/15 and 11/07/15 respectively.

Please explain how my company is being compensated for two men from 99 Handy performing work on your home. That is all I need to know. If I feel 99 Handy is liable to pay back $99 then we will. 99 Handy is not a free service and you had two men utilizing a ladder work on your home. You then wrote them a check for $99 as agreed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
See my detailed response to your response, which clearly characterized the charge of $198 as indicated by you in person on 10/08/15. Again, Mr. [redacted], you told me on the same day that I had to pay $99 per worker (for the services of one holding the ladder and the other climbing the ladder to cement the chimney cap and to repair the aluminum fascia) because of a safety concern. I gave one of your employees a partial payment of $99 (per your phone request on 10/10/15) in good faith that your guys would return and complete the job because the ladder was the wrong size. This information should not come as any surprise to you because it was delineated in an email dated 11/02/15. To which you responded, "Let's take care of this this weekend sir. Sorry for delay" on 11/03/15. You didn't dispute it then, so I am perplex as to why you would dispute it now (please refer to the email attachment to my initial response to your response). In closing, I am confused that the Revdex.com would invite you to join because you sent a different email to me on 12/23/15, which indicated that you were Revdex.com accredited. Please advise, if you want me to disclose that email in the interest of transparency to the Revdex.com. I pray that this will satisfy your inquiry.
Regards,
[redacted]