99FAB LLC

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I will package the bulbs and ship to the address listed by early next week I also received an e-mail directly from 99FAB detailing the same return agreement I responded by saying that I would return the bulbs in exchange for the bulbs in the attached pictures Otherwise, I would accept the refund of $ Regards, [redacted]

Awful!

I ordered a pair of shoes but wanted to return after trying them on. I called customer service for return information but could not speak to a live representative. I sent emails requesting information and just got a runaround. They only give returns 14 days and still I could not get help. They will not give a full refund after 14 days so I'm now donating the shoes to an organization.
I will NEVER order from this company again. Just Awful!

Hello ***,We are sorry to see that you are still in misunderstandingWe already replied emails from you describing all detailsOur *** add is a video which was build with our all models of bulbAnd no one can buy from that videoEveryone need to go our specific product page and
then click ADD TO CART.We have all details in our product page including all our real bulb photo with our company logoWe recently added Gravity Sensor options in our product page at 11th JAN Which mean before 11th JAN any order with previous details are not with gravity Sensor.However, As you already know our refund policy only cover for damaged or not received productThe product you receive is the same product that also our other customer received who ordered before 11th JAN 2018.Our Risk analysis department mark this issue as competitor intentional move to make our goodwill downThey have find some connection with same kind of business with the person who ordered this specific order and continuing dispute, Bad review, Negative feedback more over different place including our all social network.For your specific question answer we can say, When you ordered we have all details on our product page and photo of the actual bulbAnd you received the actual bulb we show there.On our side it is a completed orderAnd as per our policy we cannot issue any kind of refund or returnWhen you click on ADD TO CART by default you were accept our terms & conditions.Thanks,99FAB

Hello,Thanks for your all infoWe receive a request for return for your order #***We analysis all previous email and SKU of the product you receivedWe found that you get the exact product that we describe on our product page.However, we update our product page with Gravity Sensor from 11th JAN 2018.By considering all issues, We want our customer happy always.Our return policy do not cover current situation of you orderWe also notice your dispute and negative status and content on many social media and Revdex.com.Well, what we can offer you is:-# Return your item in following address (Item must be in original condition)# Delete, close all dispute and social status from social media and Revdex.com# Send us the tracking number.#Once we receive your item we can re-send you the gravity bulb or can refund your order total $(Shipping cost are non-refundable)RETURN ADDRESS:-*** ** *** **
*** ***
*** *** *** ***Thanks,Logistic Department99FAB

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  I will package the bulbs and ship to the address listed by early next week.  I also received an e-mail directly from 99FAB detailing the same return agreement.  I responded by saying that I would return the bulbs in exchange for the bulbs in the attached pictures.  Otherwise, I would accept the refund of $55.98.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I still strongly believe that this is highly deceptive advertising and others have been duped as a result.  I am an average consumer who bought 4 bulbs as a Xmas present for a friend.  I couldn’t care less about the $64 I threw away.  It’s more about being upfront with your customers and making them happy one way or another.  I don’t see any effort from them in this regard.  They have an uphappy customer and it doesn’t seem to bother them.  I was told repeatedly I would be contacted by their ‘logistics department’ in attempt to resolve this matter - I have yet to be contacted.  Lies after lies!!
Regards,
[redacted]