9Rounds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We were charged for four months of this gyms use and we agreed upon only being charged for the minimum two months [redacted] was not the one who went over the contract with us; [redacted] went over our contract verbally and at no point was there mention of two month minimum or day cancellationIf that had been the case, we would have filed the paperwork that night with intentions on only using the gym for a month I became angry with the company because I first brought this to the attention of ***, who told me we would have to first contact ***, because [redacted] did not have control of the accounts, which is confusing after reading in the 9rounds response message that [redacted] takes care of accounts due to ***'s unavailabilityI also spoke with another employee, ***, who contacted [redacted] via email, text message, and face to face interaction to call me and resolve the issue, in which [redacted] confirmed to [redacted] he would contact meHowever, it took a week and a half of persistent calling and a call to corporate for [redacted] to contact me [redacted] informed me he could not refund the accounts fully, because only corporate couldHowever, when I spoke with corporate, they informed me [redacted] was the only one capable of refunding the moneyAt no point did anyone else contact me or send me an email stating the issue was being reviewedMyself and my roommate are also members of the National Guard, and I have also run a department with hundreds of customers, yet I made time to handle complaintsThis should be no excuse, and I was totally neglected and treated with disrespect by the owner At this point in time I am still displeased with the company and would not recommend anyone to the businessI am requesting to be refunded one more month for the agreementAt this point, I have been charged for three months, and my roommate was charged for four with one month being reimbursed although the original agreement was that we were to be charged for two monthsIf need be, we have the banking statements to prove our caseWe were charged February, March, and AprilPlease help us resolve this because this company has no care for customer service or satisfaction Regards, [redacted]

Revdex.com spoke to Steve at business and the following was relayed: This has been resolved***, the member, did come in and pay the month owed and she did cancel her membership

"overflow: hidden;">Part of what *** stated is def true, her and her roommate signed up on Month to Month membershipsAt which time they were verbally informed it was a month min and a day notice for cancellationThis is a very standard practice with health clubs around the country
After the 1st month of their membership we received a phone call from *** wondering why she and her roommate were charged again, at which time I reminded them of the month min we discussed at the time of signup*** didn't recall that being said, I apologized and explained it was the same for everyone and company policy on ALL Month to Month memberships I also informed her that the membership had recurring payments until we received a day written notice as discussed at the time of sign up as well as the contract stated(see attached) that was emailed to to both ladies at the time of sale finalization At that time she realized that her 3rd payment would run into the window inside the day notice and she would(by policy) be charged a 3rd month but also be able be to access the club until the end of that 3rd monthThis is when she became angry and demanded to speak to the owner *** can, at times, be difficult to get ahold as he is a Captain in the National Guard and also is an insurance agent, this is why he has put me in charge of handling all aspects of customer accountsThat being said, she did speak with *** and *** agreed to waive their last payment of $ea even though we were within our rights to charge them
We were under the impression this issue was resolved and both parties were happy, we went beyond what we needed to do to resolve itIf we refunded every person that didnt utilize their membership we would be out of businessI have attached a copy of ***'s membership agreement as well as or in club pricing sheetI hope you will see we went out of our way to make her happy and I believe it was just a misunderstanding of the terms on the agreement on ***'s part
Again, I appreciate you reaching out to us, if you have other questions, please don't hesitate to bring them to us *** :)
Enjoy you day!!
*** S***
GM/Head Trainer
715-225-http://www.9round.com/fitness/eau-claire-wi-x

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 We were charged for four months of this gyms use and we agreed upon only being charged for the minimum two months. [redacted] was not the one who went over the contract with us; [redacted] went over our contract verbally and at no point was there mention of two month minimum or 30 day cancellation. If that had been the case, we would have filed the paperwork that night with intentions on only using the gym for a month. 
I became angry with the company because I first brought this to the attention of [redacted], who told me we would have to first contact [redacted], because [redacted] did not have control of the accounts, which is confusing after reading in the 9rounds response message that [redacted] takes care of accounts due to [redacted]'s unavailability. I also spoke with another employee, [redacted], who contacted [redacted] via email, text message, and face to face interaction to call me and resolve the issue, in which [redacted] confirmed to [redacted] he would contact me. However, it took a week and a half of persistent calling and a call to corporate for [redacted] to contact me.  [redacted] informed me he could not refund the accounts fully, because only corporate could. However, when I spoke with corporate, they informed me [redacted] was the only one capable of refunding the money. At no point did anyone else contact me or send me an email stating the issue was being reviewed. Myself and my roommate are also members of the National Guard, and I have also run a department with hundreds of customers, yet I made time to handle complaints. This should be no excuse, and I was totally neglected and treated with disrespect by the owner. 
At this point in time I am still displeased with the company and would not recommend anyone to the business. I am requesting to be refunded one more month for the agreement. At this point, I have been charged for three months, and my roommate was charged for four with one month being reimbursed although the original agreement was that we were to be charged for two months. If need be, we have the banking statements to prove our case. We were charged February, March, and April. Please help us resolve this because this company has no care for customer service or satisfaction. 
Regards,
[redacted]