Complaint: [redacted] I am rejecting this response because: We stated on the phone several times when we called them that we wanted it financed We stated several times when Mike was there to do the estimate we wanted it financedA-Affordable Construction, IncIgnored our requests for financing After the fact they tried to tell us they do not finance at all Their Ads in the phone book states they do The company LIED, and ADVERTISE, and IGNORE THEIR CUSTOMERS AND DO WHAT THEY WANT!!!!!A $"courtesy credit" does not cover what they did!!!! Regards, [redacted] ***
In order for a payment plan to be established, it is done at the time of signing the contractIf a payment plan was agreed upon, the terms and conditions of said payment plan would be outlined on the contract In fact, contract states that "Balance is due upon completion" We extended a $courtesy credit to attempt to satisfy customer
The owner has been out to the customers home to address her concerns. We have agreed to repair the steps to her liking as well as reduced the original contract amount. This job is scheduled to be completed within two weeks.
I returned several times to address this customer concern there is a cast iron pipe that is ran through the house I recommended the pipe be changed and customer advised her plumber would change a section of the pipe On a different occasion I recommended, at no cost to the customer, closing off the pipe and installing a leader pipe on the exterior of the house I also explained same to customer's daughter She said she would call back if problem persisted.I actually made a follow up call at the end of May to find out how we were making out and customer did not return my call At this point I figured the plumber had repaired the section of the pipe and the problem was resolved.During this process, customer stopped payment on check and reissued check after we reviewed her concern together This is the first I am hearing about this since.As offered months ago, I will still, at no charge, close off the pipe and install leader pipe on the exterior of house
Complaint: [redacted] I am rejecting this response because: We stated on the phone several times when we called them that we wanted it financed We stated several times when Mike was there to do the estimate we wanted it financedA-Affordable Construction, IncIgnored our requests for financing After the fact they tried to tell us they do not finance at all Their Ads in the phone book states they do The company LIED, and ADVERTISE, and IGNORE THEIR CUSTOMERS AND DO WHAT THEY WANT!!!!!A $"courtesy credit" does not cover what they did!!!! Regards, [redacted] ***
This job has been repaired and customer states that she will not remove the complaint until it rains and she can verify that the leak has stopped
In order for a payment plan to be established, it is done at the time of signing the contractIf a payment plan was agreed upon, the terms and conditions of said payment plan would be outlined on the contract In fact, contract states that "Balance is due upon completion" We extended a $courtesy credit to attempt to satisfy customer
The owner has been out to the customers home to address her concerns. We have agreed to repair the steps to her liking as well as reduced the original contract amount. This job is scheduled to be completed within two weeks.
I returned several times to address this customer concern there is a cast iron pipe that is ran through the house I recommended the pipe be changed and customer advised her plumber would change a section of the pipe On a different occasion I recommended, at no cost to the customer, closing off the pipe and installing a leader pipe on the exterior of the house I also explained same to customer's daughter She said she would call back if problem persisted.I actually made a follow up call at the end of May to find out how we were making out and customer did not return my call At this point I figured the plumber had repaired the section of the pipe and the problem was resolved.During this process, customer stopped payment on check and reissued check after we reviewed her concern together This is the first I am hearing about this since.As offered months ago, I will still, at no charge, close off the pipe and install leader pipe on the exterior of house
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]