Initial Business Response / [redacted] (1000, 5, 2016/10/21) */ We are sorry you felt like you were being taken advantage of. JBC stores are Motor Assurance Program Certified, which requires specific procedures to be followed to prevent customers from being sold dishonestly. We will be sure to look over the... quote that was presented to you and investigate whether there was anything done that was not protocol. In regards to your alignment, if the vehicle is still out of alignment our work is covered by a nationwide warranty plan. We would be glad to run an alignment check and see would the computer report reads. Just bring the vehicle in at your convenience and ask for another alignment check. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not be returning to their store. I do not believe their position. You may close this file. Thank you.
Initial Business Response / [redacted] (1000, 5, 2017/06/05) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] It is our understanding that the customer was shown the old wiper blades by the inspector before the work was doneManager does not remember the customer asking for the old wiper blades or we would have gone through the trash to retrieve them
I have spoken to this person many many time and aggred to work with her and her daughter on getting the suv repaired if it is something we did that damaged the vehicle.we took another repair facility ( one that they requested we use) and they told us that it was the transfer case that was bad .We replaced it and it did not repair the vehicle she suggested to take it to the dealer to have looked at.She also took the vehicle and and not paid for the two tires that we put on it,I havent heard from her or her daughter in a while.They have my number [redacted] [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/10/21) */ We are sorry you felt like you were being taken advantage of. JBC stores are Motor Assurance Program Certified, which requires specific procedures to be followed to prevent customers from being sold dishonestly. We will be sure to look over the... quote that was presented to you and investigate whether there was anything done that was not protocol. In regards to your alignment, if the vehicle is still out of alignment our work is covered by a nationwide warranty plan. We would be glad to run an alignment check and see would the computer report reads. Just bring the vehicle in at your convenience and ask for another alignment check. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not be returning to their store. I do not believe their position. You may close this file. Thank you.
Initial Business Response / [redacted] (1000, 5, 2017/06/05) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] It is our understanding that the customer was shown the old wiper blades by the inspector before the work was doneManager does not remember the customer asking for the old wiper blades or we would have gone through the trash to retrieve them
I have spoken to this person many many time and aggred to work with her and her daughter on getting the suv repaired if it is something we did that damaged the vehicle.we took another repair facility ( one that they requested we use) and they told us that it was the transfer case that was bad .We replaced it and it did not repair the vehicle she suggested to take it to the dealer to have looked at.She also took the vehicle and and not paid for the two tires that we put on it,I havent heard from her or her daughter in a while.They have my number [redacted] [redacted]