To Whom It May Concern:I am writing in response to the service complaint made against Craft Cleaners by [redacted] (ID# [redacted] )It is unfortunate that [redacted] feels that we are denying her claims and has brought this matter to small claims courtWe continue to have many satisfied customers from [redacted] ’s building as well as the surrounding area.? I would like to address [redacted] ’s three statements in her second message to the Revdex.com:(1) [redacted] claims to have “reasonably offered to settle this issue fairly.” We kindly offered to re-clean her bedspread following her dissatisfaction, to which she declinedI believe a reasonable offer is to allow us the opportunity to re-clean her bedspreadShe had only requested a refund for her cleaning costs, to which we obligedAgain, after asking if there was anything else we could do, she stated that she would take her bedspread to another cleanersThere was no discussion about “fair value” reimbursement or “reasonable accommodations.”? (2) In her letter, [redacted] insinuates that my reluctance to have her lay out the bedspread in our store is an admission of guiltThat is not the caseThe bedspread is very large and would have taken up our entire storefrontAdditionally, we prefer to handle these matters privately and not in the presence of other customers.? (3) As mentioned in my previous response, I cannot attest to the expertise of Cameo CleanersThe letter provided by Cameo Cleaners merely states their opinion on how they would clean the bedspreadIt does not address any wrongdoing on our part nor acknowledges that the bedspread is ruinedCameo Cleaners did not see the bedspread prior to our cleaning so they do not know the condition it was in when it came into our storeI am unsure how their statement is relevant in this case.? Sincerely,Craft Cleaners
[redacted] [redacted] [redacted] ***Re: Revdex.com customer concern ID [redacted] ,I am sorry for the recent negative experience that you had with our company I have researched the service call that was run on your refrigerator on 7/13/ The technician's service notes show that according to the manufactures factory service specifications your refrigerator was drawing low amperage, both the evaporator and condenser fans were operating properly at the time of service If all components are operating normally and the amp draw on the compressor is low that is an indication of a low charge as the technician indicated to you at the time of service on 7/13/I am unsure of what transpired in the next seven and a half months between the time our technician was out and the time you called GE out to look at the refrigerator If the fan failed because it was running all the time due to the low charge it is a good possibility that when they installed a new one it is working better for the time being.It is true that we guarantee our service for days (the industry standard is 30) you called into the office days later asking for a refund I apologize for the way you were treated by my coworker when I was out of the office, more time should have been devoted to investigating the matter I will discuss his actions with him to try and prevent customers feeling the way you do toward our company in the future Because of his actions I will agree to refund the service call fee you paid I will have accounts payable send you a check.Thanks for contacting me and bringing this matter to my attention.Sincerely,Todd L President A-Appliance Service Company Inc Vine Street Cincinnati OH
To Whom It May Concern:I am writing in response to the service complaint made against Craft Cleaners by [redacted] (ID# [redacted] )It is unfortunate that [redacted] feels that we are denying her claims and has brought this matter to small claims courtWe continue to have many satisfied customers from [redacted] ’s building as well as the surrounding areaI would like to address [redacted] ’s three statements in her second message to the Revdex.com:(1) [redacted] claims to have “reasonably offered to settle this issue fairly.” We kindly offered to re-clean her bedspread following her dissatisfaction, to which she declinedI believe a reasonable offer is to allow us the opportunity to re-clean her bedspreadShe had only requested a refund for her cleaning costs, to which we obligedAgain, after asking if there was anything else we could do, she stated that she would take her bedspread to another cleanersThere was no discussion about “fair value” reimbursement or “reasonable accommodations.” (2) In her letter, [redacted] insinuates that my reluctance to have her lay out the bedspread in our store is an admission of guiltThat is not the caseThe bedspread is very large and would have taken up our entire storefrontAdditionally, we prefer to handle these matters privately and not in the presence of other customers(3) As mentioned in my previous response, I cannot attest to the expertise of Cameo CleanersThe letter provided by Cameo Cleaners merely states their opinion on how they would clean the bedspreadIt does not address any wrongdoing on our part nor acknowledges that the bedspread is ruinedCameo Cleaners did not see the bedspread prior to our cleaning so they do not know the condition it was in when it came into our storeI am unsure how their statement is relevant in this caseSincerely,Craft Cleaners
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A-Appliances has completely twisted the story, and I am appalled at the level of dishonesty they are portrayingI called at the beginning of July about the controls not working and the leak, but was unable to schedule anything because I was about to moveThe washer leaked before my moveI had too much going on with a promotion, relocation and enrolling my kid in school and A-was very accomodating and told me to call when I settle and they were happy to help me (since it was the same problem that they were unable to fix)I called and apologized on September 11th that it had been so long (since July), but that I was finally settled and I had scheduled days off that I could schedule the repairOn September 12th, the lady called back and said that I would have to pay for itShe was very rude, did not listen, and interrupted me so many times, I don't see how she could possibly know what the background to the siituation wasThere was never a timeframe, in fact, I expressed several times how thankful I was that they were working around my needsNow they have twisted the story and blamed my move, when the leak happened before my move (and they knew this since I called before my move)Now I know I should have never been thankful for their empty promises.I cannot believe how dishonest thiis company is beingI would have been fine with a timeframe, but there was not one given and they expressed they would fix it since it was not fixed and I reported itThey seemed so nice, especially the technicianNow I know it was all a scam
A-1 Appliance Service Inc. [redacted] RE: BBB concern 1164oo31 received from [redacted] We are sorry for the confusion on Mr. [redacted] s service that was requested on his washer. Mr. [redacted] was already given a consideration on the amount he was charged.... We use the National Major Appliance Service Price Guide to price our jobs. According to this price guide the total repair should have been billed at $84.95 for the diagnosis $91.00 for the labor to install the parts and $69.49 for the parts. The charges on this repair would have been $245.44 plus tax of $17.18 for a total of $262.62.As the complaint from Mr. [redacted] stated the total he was charged a total $188.86 which is $73.76 less than the price guide suggests. We allow our technicians to make considerations to these prices as they see fit in certain situations (to keep a customer from having to purchase a new one etc.). Because Mr. [redacted] feels that there was some confusion and it was not explained to him thoroughly we are more than willing to refund the diagnostic fee of $84.95 plus tax $5.95 total $90.90 off of what the price should have been quoted at according to the price guide of $262.62. $262.62-$90.90=S171.72. Mr. [redacted] paid $188.86 so the refund would be $17.14.Mr. [redacted] is requesting a refund of $85.00 if we were to refund him this amount the job would break down as:Total charged $103.86 tax would be $6.97 parts would be $69.49 labor and diagnostic charge would be $27.58. Unfortunately, there is no way we can send a technician out to a home diagnosis the issue with an appliance drive to the parts house return to the home repair the washer and guarantee the repair for $27.58 as Mr. [redacted] in requesting. I believe from Mr. [redacted] s concern he is a reasonable customer and will understand this as it has been explained.If there are additional questions or concerns, we would be happy to discuss. We will issue a check to Mr. [redacted] for the amount of $17.14 rightaway. We will also continue to try and be as clear as possible when explaining our charges to try and limit confusion if at all possible.Sincerely,Todd ***President,A-1 Appliance Service Company Inc.
I am writing in response to the service complaint made against Craft CleanersWe are a small business, and we value each and every one of our customers. [redacted] has been a customer of ours for over a year, and she has not had any issues with our cleaning service in the past [redacted] has claimed that we ruined her bedspread and is seeking reimbursement of $for the itemA couple of days after we delivered her bedspread, she came into our store to express her dissatisfaction with our servicesIn order to rectify the issue, we offered to re-clean her bedspread, to which she declinedWe then asked if there was anything else we could doShe informed us that she would take her bedspread to another cleaner and requested a refund for the cost of the cleaning servicesImmediately, we refunded her the cleaning costsNever at any time did she ask for us to pay the full amount of the bedspread. I assure you that we did not ruin her bedspreadI personally examined the bedspread and did not see any fading or streaks as the customer noted in her statementThe customer may have expected the bedspread to be made to look “brand new,” but dry cleaning cannot reverse usage of the bedspread throughout the years. I am not familiar with the other cleaner that [redacted] had consulted with nor can I attest to their expertiseI know we are a reputable dry cleaning company and have been in the business for over yearsWe work with many different fabric types and our cleaning methods are industry standardWe have many loyal customers and always do our best to ensure their satisfaction. Sincerely,Craft Cleaners
To Whom It May Concern:I am writing in response to the service complaint made against Craft Cleaners by [redacted] (ID# [redacted] )It is unfortunate that [redacted] feels that we are denying her claims and has brought this matter to small claims courtWe continue to have many satisfied customers from [redacted] ’s building as well as the surrounding area.? I would like to address [redacted] ’s three statements in her second message to the Revdex.com:(1) [redacted] claims to have “reasonably offered to settle this issue fairly.” We kindly offered to re-clean her bedspread following her dissatisfaction, to which she declinedI believe a reasonable offer is to allow us the opportunity to re-clean her bedspreadShe had only requested a refund for her cleaning costs, to which we obligedAgain, after asking if there was anything else we could do, she stated that she would take her bedspread to another cleanersThere was no discussion about “fair value” reimbursement or “reasonable accommodations.”? (2) In her letter, [redacted] insinuates that my reluctance to have her lay out the bedspread in our store is an admission of guiltThat is not the caseThe bedspread is very large and would have taken up our entire storefrontAdditionally, we prefer to handle these matters privately and not in the presence of other customers.? (3) As mentioned in my previous response, I cannot attest to the expertise of Cameo CleanersThe letter provided by Cameo Cleaners merely states their opinion on how they would clean the bedspreadIt does not address any wrongdoing on our part nor acknowledges that the bedspread is ruinedCameo Cleaners did not see the bedspread prior to our cleaning so they do not know the condition it was in when it came into our storeI am unsure how their statement is relevant in this case.? Sincerely,Craft Cleaners
[redacted] [redacted] [redacted] ***Re: Revdex.com customer concern ID [redacted] ,I am sorry for the recent negative experience that you had with our company I have researched the service call that was run on your refrigerator on 7/13/ The technician's service notes show that according to the manufactures factory service specifications your refrigerator was drawing low amperage, both the evaporator and condenser fans were operating properly at the time of service If all components are operating normally and the amp draw on the compressor is low that is an indication of a low charge as the technician indicated to you at the time of service on 7/13/I am unsure of what transpired in the next seven and a half months between the time our technician was out and the time you called GE out to look at the refrigerator If the fan failed because it was running all the time due to the low charge it is a good possibility that when they installed a new one it is working better for the time being.It is true that we guarantee our service for days (the industry standard is 30) you called into the office days later asking for a refund I apologize for the way you were treated by my coworker when I was out of the office, more time should have been devoted to investigating the matter I will discuss his actions with him to try and prevent customers feeling the way you do toward our company in the future Because of his actions I will agree to refund the service call fee you paid I will have accounts payable send you a check.Thanks for contacting me and bringing this matter to my attention.Sincerely,Todd L President A-Appliance Service Company Inc Vine Street Cincinnati OH
To Whom It May Concern:I am writing in response to the service complaint made against Craft Cleaners by [redacted] (ID# [redacted] )It is unfortunate that [redacted] feels that we are denying her claims and has brought this matter to small claims courtWe continue to have many satisfied customers from [redacted] ’s building as well as the surrounding areaI would like to address [redacted] ’s three statements in her second message to the Revdex.com:(1) [redacted] claims to have “reasonably offered to settle this issue fairly.” We kindly offered to re-clean her bedspread following her dissatisfaction, to which she declinedI believe a reasonable offer is to allow us the opportunity to re-clean her bedspreadShe had only requested a refund for her cleaning costs, to which we obligedAgain, after asking if there was anything else we could do, she stated that she would take her bedspread to another cleanersThere was no discussion about “fair value” reimbursement or “reasonable accommodations.” (2) In her letter, [redacted] insinuates that my reluctance to have her lay out the bedspread in our store is an admission of guiltThat is not the caseThe bedspread is very large and would have taken up our entire storefrontAdditionally, we prefer to handle these matters privately and not in the presence of other customers(3) As mentioned in my previous response, I cannot attest to the expertise of Cameo CleanersThe letter provided by Cameo Cleaners merely states their opinion on how they would clean the bedspreadIt does not address any wrongdoing on our part nor acknowledges that the bedspread is ruinedCameo Cleaners did not see the bedspread prior to our cleaning so they do not know the condition it was in when it came into our storeI am unsure how their statement is relevant in this caseSincerely,Craft Cleaners
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A-Appliances has completely twisted the story, and I am appalled at the level of dishonesty they are portrayingI called at the beginning of July about the controls not working and the leak, but was unable to schedule anything because I was about to moveThe washer leaked before my moveI had too much going on with a promotion, relocation and enrolling my kid in school and A-was very accomodating and told me to call when I settle and they were happy to help me (since it was the same problem that they were unable to fix)I called and apologized on September 11th that it had been so long (since July), but that I was finally settled and I had scheduled days off that I could schedule the repairOn September 12th, the lady called back and said that I would have to pay for itShe was very rude, did not listen, and interrupted me so many times, I don't see how she could possibly know what the background to the siituation wasThere was never a timeframe, in fact, I expressed several times how thankful I was that they were working around my needsNow they have twisted the story and blamed my move, when the leak happened before my move (and they knew this since I called before my move)Now I know I should have never been thankful for their empty promises.I cannot believe how dishonest thiis company is beingI would have been fine with a timeframe, but there was not one given and they expressed they would fix it since it was not fixed and I reported itThey seemed so nice, especially the technicianNow I know it was all a scam
A-1 Appliance Service Inc. [redacted] RE: BBB concern 1164oo31 received from [redacted] We are sorry for the confusion on Mr. [redacted] s service that was requested on his washer. Mr. [redacted] was already given a consideration on the amount he was charged.... We use the National Major Appliance Service Price Guide to price our jobs. According to this price guide the total repair should have been billed at $84.95 for the diagnosis $91.00 for the labor to install the parts and $69.49 for the parts. The charges on this repair would have been $245.44 plus tax of $17.18 for a total of $262.62.As the complaint from Mr. [redacted] stated the total he was charged a total $188.86 which is $73.76 less than the price guide suggests. We allow our technicians to make considerations to these prices as they see fit in certain situations (to keep a customer from having to purchase a new one etc.). Because Mr. [redacted] feels that there was some confusion and it was not explained to him thoroughly we are more than willing to refund the diagnostic fee of $84.95 plus tax $5.95 total $90.90 off of what the price should have been quoted at according to the price guide of $262.62. $262.62-$90.90=S171.72. Mr. [redacted] paid $188.86 so the refund would be $17.14.Mr. [redacted] is requesting a refund of $85.00 if we were to refund him this amount the job would break down as:Total charged $103.86 tax would be $6.97 parts would be $69.49 labor and diagnostic charge would be $27.58. Unfortunately, there is no way we can send a technician out to a home diagnosis the issue with an appliance drive to the parts house return to the home repair the washer and guarantee the repair for $27.58 as Mr. [redacted] in requesting. I believe from Mr. [redacted] s concern he is a reasonable customer and will understand this as it has been explained.If there are additional questions or concerns, we would be happy to discuss. We will issue a check to Mr. [redacted] for the amount of $17.14 rightaway. We will also continue to try and be as clear as possible when explaining our charges to try and limit confusion if at all possible.Sincerely,Todd ***President,A-1 Appliance Service Company Inc.
I am writing in response to the service complaint made against Craft CleanersWe are a small business, and we value each and every one of our customers. [redacted] has been a customer of ours for over a year, and she has not had any issues with our cleaning service in the past [redacted] has claimed that we ruined her bedspread and is seeking reimbursement of $for the itemA couple of days after we delivered her bedspread, she came into our store to express her dissatisfaction with our servicesIn order to rectify the issue, we offered to re-clean her bedspread, to which she declinedWe then asked if there was anything else we could doShe informed us that she would take her bedspread to another cleaner and requested a refund for the cost of the cleaning servicesImmediately, we refunded her the cleaning costsNever at any time did she ask for us to pay the full amount of the bedspread. I assure you that we did not ruin her bedspreadI personally examined the bedspread and did not see any fading or streaks as the customer noted in her statementThe customer may have expected the bedspread to be made to look “brand new,” but dry cleaning cannot reverse usage of the bedspread throughout the years. I am not familiar with the other cleaner that [redacted] had consulted with nor can I attest to their expertiseI know we are a reputable dry cleaning company and have been in the business for over yearsWe work with many different fabric types and our cleaning methods are industry standardWe have many loyal customers and always do our best to ensure their satisfaction. Sincerely,Craft Cleaners