Write a review   Sign In

A - 1 Appliance Service

Appliances - Major - Service & Repair, Appliances - Installation, Appliances - Small - Service & Repair

Have you had any experience with this company? Share it by adding a review!
Add a review

A - 1 Appliance Service Reviews (10)

Satisfaction rating: 
User A. N.

I am very pleased with the prompt service I received from A-1. I was able to call and be put on the schedule the following day, and Zeke had my fridge cooling in no time. Great company to work with!


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Mrs. D

I had a technician come out to service a leaking dishwasher on 2/4. It was determined at that time that the base was cracked and needed to be replaced. We were told it would be $422 for the part with a motor and $322 for the part without a motor and the $85 service call would be deduced from the price. After discussing it with my husband, we decided to get the less expensive part since we did not need a motor. We were told by the technician it would take longer (around 7-10 days) for that piece because their distributor did not stock it. We said OK. Fast forward to February 13th. I called and was told because it was special order it would be another week or so. I said OK, but I will be out of town until the 23rd and provided all the contact information for my husband so they could schedule the repair in my absence. Fast forward to February 23rd. I come home, the dishwasher is still not repaired. I call A1 and was told they would need to talk to the technician and get back to me the next day. When I received the call, I was told they did not have a date on the special order base (they were at the mercy of their supplier and it wasn't their fault), but they could get the part with the motor for another $100 and it was in stock and they could have it by Thursday. I said fine, we'll take the more expensive part and we scheduled a repair for Friday (February 27th) between 9-1. I asked for the full service amount cost so I could leave a check. I had to call again on Wednesday, because I had still not received the total for the check. I received a call back today - February 26th with the total and the news that the part did not come in and we'll have to reschedule the service. I said I'd have to look at my calendar and get back to them. I called back and let them know we could do the repair on Tuesday if we were the first appointment at 9. After going round and round with the customer service rep about how they have no control over the 4 hour window and it has to be that way, I asked to speak to the owner/manager. I was told the owner/manager was away from his desk but she would have him call me back. Instead, I get a call about 15 minutes later and she tells me they are cancelling the service and will not do the work because they cannot accommodate a more reasonable service window time. She still would not put the owner/manager on the phone. So here I am, a month after the service call, starting all over again. I feel it was shameful to not pick up the phone and acknowledge their customer's frustration and try to work something out. I will never do business with A1 Appliance (or Edward's A1 Appliance in Placerville) again.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1199419

Review: The repairman showed up, his demeanor and attitude seemed like he didn't want to help us. He was unfriendly, and grumpy. He looked at our 4 year old Kitchen Aid Gas Oven and said it was either one thing or the other but couldn't tell us which, even by looking at it. He said he didn't want to replace the wrong thing. He went outside to make a couple of phone calls and told us the part was 6 years on back order. He was UNHELPFUL AND UNFRIENDLY!!! He was only at our home a few minutes, collected $85 for NOTHING!!! He couldn't even tell us which part needed to be replaced, so how could he tell us the part was 6 years on back order!! We had many choices for repair companies, but chose A-1 because of their Revdex.com A rating, and their advertisement of KitchenAid - we were frustrated and would like our money back!!Desired Settlement: We would like our money refunded - the repairman was not competent!

Business

Response:

This is an approximately 4 year old range and needs a

membrane keypad of the color that matches the range. The part is on national backorder and there

is no reasonable delivery date for the needed part. This customer does not like the answer of a

part being not available. Other parts for

this range are available, but the needed part is not. We cannot repair a range without a proper

part to replace the defective one. The

range is clearly out of factory warranty, so there is no warranty issue.

The service fee charged is proper since we fulfilled the

service call asked for by the customer.

Perhaps if the customer contacts Whirlpool (parent company)

they may receive a coupon towards purchase of another appliance. Possibly there is hidden factory stock of this part used for

customer satisfaction issues, but the customer would have to petition the

manufacturer directly as an unhappy customer.

Consumer

Response:

I am rejecting this response because:no real service was provided. Technician said problem was either control board or keypad, went out to his truck to make some phone calls, then somehow determined that it was the keypad, and that part was on backorder for 5 or 6 years. Still charged $85. No testing was done or meters used on the range.

Business

Response:

A service call is a call to the job address by a qualified service technician at the request of the customer. The service call is based on the time required to travel to the customers house and the time required to analyze the problem. If the unit is not repairable or the customer does not want the unit repaired the firm is still entitled to be paid for sending the technician and service call charges.

In this customers case the part needed is not reasonably available. Estimated delivery date for this part is 2/2/2020 from the supplier.

Again the customer should contact the manufacturer for a resolution for their problem.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User David J.

First of all I had to take a half day off because of how inflexible this place is. I simply needed a handle replaced on my range top microwave. He had to completely dismantle the door in order to put the handle on... Cussed in some foreign language while doing it. I could have sworn he was watching a YouTube video as well on how to fix it... Checked back an hour later as he was finishing up and it seemed that the job was finished. Unfortunately now the microwave door opens mid heating and the light turns on and off intermittently. They are unwilling to be flexible around my hours and fix it. They broke it and want me to take another half day off. Nope. Disputed charges with bank and taking my business elsewhere.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1199412

Review: I had A1 come out to diagnos a problem with my ** side by side refridgerator, as the ice was melting in the ice tray! Diagnosis was made, the tech said they would have to order the mother board and an evap fan! 4-24-15 the tech came out installed the parts put the freezer back together improperly! When installing the icemaker, he installed it with the fill tube under the tray instead of in the tray, causing the freezer to flood and freeze over an inch of ice coating the entire inside of the freezer. It took the tech 45 minutes to install the parts and improperly put it back together. It took me 3 hours with a hair dryer to melt all the ice,defrost and clean up the ensuing mess! When I called them I told them I think I should get a refund of at least the labor cost! The parts on Amazon are $143.24 with free shipping, and they charged me $433.15! The girl said she talked to the manager and they said they could'nt do anything because Ialready took care of it! I feel I have been ripped off by incompetance!Desired Settlement: I do not expect to be refunded for the new parts, which total $143.24, but do expect to be refunded the entire labor and service charge which would come to $289.91! I am contacting my credit card company also! Thank you for your anticipated intervention in the resolution of this issue

Business

Response:

Our technician did not do a good job. We apologize for the issue. You have been refunded $289.91[redacted]

Business

Response:

Our technician did not do a good job. We apologize for the issue. You have been refunded $289.91[redacted]


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1199417

Review: I had A1 appliance service my gas cooktop due to gas leakage out of the cooktop. They came and determined that they can fix the gas leakage by replace the required part and I've spoke to the technician that diagnosed the cooktop and he assured me that with this ordered part replaced, it will definitely fix the gas leakage and I agreed to have the cooktop fix under the professional judgement and advice from A1. However when the part was replaced, the gas leakage still happening and they came out and adamantly denied any gas leakage; I demanded a refund and was refused because they maintained that there was no gas leakage and It was indeed fixed. I had PG&e came out and they once again determined that the gas leakage was still going from the cooktop and they stated that it was unsafe and dangerous and they once again capped of the gas line connecting to the cooktop. I called A1 once again and again was denied a refund even though they never fix the original gas leakage that they claimed was fixed; I told [redacted], who claimed to be a manager that I do not want to argue with him anymore and if he refuses a refund then I will claim the service purchased with my credit card company; [redacted] started calling me names: "you are a cheap bd", "you are an ae", I hung up the phone. Very unprofessional and terrible service.Desired Settlement: I wanted a full refund due to the fact that service was promised and the original gas leakage was never fix and I have a second PG&E report to prove it.

Business

Response:

This repair is for a landlord in a rental property he owns. The cooktop

initially had a bad burner control valve which was replaced by us. While the initial problem with the cooktop was

completed satisfactorily, the tenant managed to keep the cooktop very dirty and

went to efforts to cause it to malfunction and new problems were created. The cooktop was not liked by the tenant

who was lobbying for a new appliance.

The landlord was not interested in repairing these new issues and it is believed he

has replaced the appliance and now refusing the pay for the first repairs.

All visits to the tenant’s home were performed professionally and our personnel

were courteous.

Further

the landlord has reversed his payments for the first repairs and there is no

further adjustment we can make.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1199415

Review: I contacted a1 Appliance because our [redacted] duet Dryer was not working - it would flash a F01 code when we pushed start. I explained exactly was the dryer was doing (or not doing) and stated that the F01 error came up. I also stated that I had disconnected the power for approximately 1 hour but that when I reconnected the power, the same error code came up. a1 Appliance scheduled an appointment for a technician to come and determine the problem. When the technician came, I explained the problem, including the fact that I had disconnected the power in an attempt to reset it. During my explanation, the technician was standing in the doorway to the laundry room, not even close to the dryer. After my explanation, he stated that the dryer would need a new control board. When I asked the cost for the control board, he quoted me $491.63. He then asked for payment for the service call, $85.00. I paid him but then called a1 Appliance and complained that I had to pay for a service during which the technician did nothing - only listed to the same information that I had given during the call. Given what the technician did (NOTHING), the diagnoses could have been given over the telephone. They restated several times that because the technician came out, I still had to pay for a service call even though he did nothing AND I had provided the same information during the first call. I called [redacted] to determine what was the cost for the control board and they quoted me $167.77, $430 LESS than the quote from a1 Applicance. I was told the installation of the new control was simple and I could easily do it myself. I strongly disagree with a1 Appliance on how they do their service calls - they charge me for doing nothing. I could have been given the diagnoses over the phone, especially since the technician did NOTHING, did not even touch the dryer. In addition, I am appalled at the difference in the cost for the control board they quoted me versus [redacted].Desired Settlement: Refund the service call fee

Business

Response:

Our technician did not do a good job. We apologize for the issue. Your service charge of $85 has been refunded to you.[redacted]


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1199421

Review: A-1 Appliance Service cashed my $446.24 check even when the repair man said he could repair my refrig.

A repair man came out from A-1 Appliance Service on 8/8/13 t repair my 6 year old GE Refrigerator. The repair person said he had a part in the truck and put a new mother board in. I noticed it was not the right repair part number. This was on the weekend. The refrigerator did not work any better than when it had the old motherboard. I called again on Monday. He put the new motherboard in (the correct one) and he said that it was not working correctly with the new motherboard and it was not worth fixing. I asked for my check back as it had not been cashed yet. The repair man said he took it to his office in Rockland. I called the office the next morning.......... and a very nice lady said that they had the check in the office. If I gave her a bank card or a credit card for the $40, they would return my check uncashed. I gave them what they needed........ and the next morning........ My check was cashed.

I have spoken to [redacted] and a woman since all of this went down and I have still not receive my back. They kept my $446.24 and used it for operating costs while their customer (me) went without. Not a good way to do business.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am seeking all of my money back. $446.24. This company is not an honest company to do business with and their customer service skills have a lot to be desired...... At the end of the day I had to spend $1300 to buy a new refrigerator and A-1 Still has my money!

Business

Response:

Initial Business Response

Contact Name and Title: [redacted], CEO

Contact Phone: XXX XXX-XXXX

Contact Email: [redacted]@a1-appliance.com

This customer paid us for her first repair with a check from out of state.

A week later additional repairs were required and the customer declined to perform those repairs. She decided to purchase a new appliance.

We agreed to reverse her first repair, less the service call, and send her refund within 30 days. The 30 days was required to allow the out of state check to clear.

The customer has received their refund of $406.24 and processed our check.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

UNTRUE: The check is not an out of state check. My account was opened in Southern California in 1994. The check had a Texas address on it. It is a Wells Fargo Account. I lived in Texas 3 years and moved back to CA.

The repair was not made in the first visit. A wrong part was put in until another part could be ordered. Why should I pay for two service calls if A1 did not have the part? And why are customers paying the whole thing up front? A check for $406.24 was mailed back to me..... Not the service call for $40.00..... Only after I complained to the BBA. A check mailed back to me after the 30 days only when I made the complaint to Revdex.com. I am requesting the $40 service charge back. I did not receive what the owner said I received.

I also did not turn down the part that was brought out on the second trip. The repair person put the part in and said that it did not solve the problem.

A-1's customer service and communication is horrible.

Final Business Response

The customer needed 2 repairs for her refrigerator. After the first repair she elected not to proceed with the second. We refunded her first repair. Her check had an address from Texas. Per our policy for refunds the refund occurred 30 days after she decided not to do the 2nd repair. The policy is stated on the front of our receipt from her 1st service visit. She has received and cashed her refund check. We are not refunding the service charge required to inform her of the needed repairs.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1199423

Review: Came out on June 24th to diagnose a non-working dryer and I was told after a 3 minute look at the vent that the vent needed to be cleaned and he left after charging me a$85 service fee. We had the vents professionally cleaned and the dryer still broken. He called and said it would be an additional $260 to replace parts. He never even looked at the dryer and did not come back out to check it. My husband called the owner/supervisor to explain the situation and he said he could not do anything. We wanted our money back or another service call and they were not willing to help us.Desired Settlement: a refund of our $85

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

This issue is complicated by the customer replacing his own

parts to solve his drying problem in the past.

He was unaware of the real issue the vent. He had a clogged dryer vent in his house, a very common

problem. We informed the customer to get

his vent cleaned, a service we do not provide. After cleaning the vent he called again and wanted

service. Our technician contacted him by

phone and told him he needed additional work on the dryer, but did not make a

visit to the home. Since the technician did not make the visit as we expect, we

are sending a refund of the service charge of $85.00. refund check will be issued and should be expected in the

next few weeks.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9271

A-1 Appliance Service cashed my $446.24 check even when the repair man said he could repair my refrig.

A repair man came out from A-1 Appliance Service on 8/8/13 t repair my 6 year old GE Refrigerator. The repair person said he had a part in the truck and put a new mother board in. I noticed it was not the right repair part number. This was on the weekend. The refrigerator did not work any better than when it had the old motherboard. I called again on Monday. He put the new motherboard in (the correct one) and he said that it was not working correctly with the new motherboard and it was not worth fixing. I asked for my check back as it had not been cashed yet. The repair man said he took it to his office in Rockland. I called the office the next morning.......... and a very nice lady said that they had the check in the office. If I gave her a bank card or a credit card for the $40, they would return my check uncashed. I gave them what they needed........ and the next morning........ My check was cashed.

I have spoken to [redacted] and a woman since all of this went down and I have still not receive my back. They kept my $446.24 and used it for operating costs while their customer (me) went without. Not a good way to do business.


Mark as useful (0 votes)
Reply
Check fields!

Submit a review

Satisfaction rating:
Upload here Drag & Drop Your files here, or browse

A - 1 Appliance Service Rating

Overall satisfaction rating

Category: Appliances - Major - Service & Repair, Appliances - Installation, Appliances - Small - Service & Repair

Address: , Oakland, CA, 94607

Website: http://www.a1-appliance.com/

140 people are currently seeking A - 1 Appliance Service contact information.

| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New