A-1 Appliance Service

A guy from A-Appliance came to check out my oven because it wouldn't igniteAfter mins, a snoody attitude, and a $fee, he told me my problem was the spark moduleI ordered the part and had it put on the stoveThat didn't solve the problem! I then contacted another company to do a diagnosis, that when I learned the spark module does not even control Tue oven at all!!! I contacted A-and told them the problem was not solved and the receptionist, rude as well, told me there was no way the guy could have misdiagnosed and that was not their problemI wouldn't recommend them to anyone!!! Ever!

Dear The Cincinnati Revdex.com, In regards to the complaint that you received from Ms*** complaint ID *** We were originally contacted by the manufacture of Ms*** washer on 4/4/16. The service request stated that when on and heavy the washer
would not complete the cycle. She requested a service date of 4/15/16. When our technician arrived he ran the unit through the manufactures test diagnostic mode and could find no failure codes He concluded that the main control board may be hanging up at certain times throughout the cycle. A new control part number was ordered from the manufactures parts distributor and installed on 4/19/16. Because there were no apparent failure codes the technician advised Ms*** that if she continued to have problems to please let us know and we would be happy to come back out even though her washer’s manufactures warranty was about to expire we guarantee our work for a period of ninety days. We heard nothing from Ms*** during the warranty period The first time we were contacted after by Ms*** was yesterday 9/12/almost five months later she stated that “some of the cycles would not work and the machine is now leaking after she moved it to a new apartment”. The individual she first spoke with tried to advise her that calling the manufacture would be her best course of action as they may opt to give her a concession since she claimed it was the same problem as before. Ms*** did not want to hear that she insisted that we should come back out because she stated “our technician told her he would stand behind the repair”. The customer refused and asked to speak to me I again tried to explain to her that she needs to get the manufacture involved since this is now four months out of warranty and five months since we had been out to service it. She again refused and stated the technician told her we would stand behind our repair. I explained to her that we would be happy to come out and look at the washer, but there would be no way we could replace any parts at no charge to her without her contacting the manufacture and getting an authorization. If she would have contacted us at some point during the warranty period we would have been happy to work with her to get this resolved. Ms*** was not listening to this so the technician that was at her home was listening to this conversation and I suggested she speak to him. As Ms*** stated he had no distinct recollection of any conversation with him stating that we would guarantee the repair indefinitely as she suggests, this is not feasible in any profession. He again offered to come out and look at the washer to try and determine what the issue may be but she would need to call the manufacture to see if they would offer her a concession for the repairs as the unit is now out of warranty She stated she was going to call the Revdex.com and hung up We have a small office space and I could hear each employee here while they were on the phone with Ms*** while the first person on the phone did raise her voice to Ms*** I do not believe she yelled at her She was trying to let her know what needed to be done so we could resolve her issue but Ms*** did not want to listen. When I finished the phone call I was on I spoke with her and gave the same suggestions as before. I placed her on hold and walked over to the technician’s desk to ask him to speak with her, he picked up the phone and I did not hear any “laughing” as she suggests The part that was installed was not used as Ms*** suggests it was brand new ordered by us for her washer as she suggests In the five months that have passed since we serviced her washer she has not once contacted us until yesterday to let us know that she was having issues and since has moved the washer from an apartment in *** Kentucky to an apartment in *** *** Ohio. The washer now is leaking in addition to her stating that some of the cycles are not working. Unfortunately, since the unit is so far out of the manufactures warranty at this point our hands are tied we are unable to help her. If she would call the manufacture as we suggested and they offer to give her a policy concession, we would be happy to take care of her washer for her. The employee that “yelled at me, interruptes me, and laughed at me because 'she is a supervisor” is sorry that she feels she yelled at her and that was not the intention. I am sorry that Ms*** feels cheated, lied to and disrespected that was in no way the intention and we will continue to work on our customer service policies Sincerely, *** *** President A-Appliance Service Company Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately, I need to respond to Craft Cleaners denialsi have pursued this matter in small claims court, trial date pending, as a result of this untruthful responseAfter asking many Craft clients in our condominium (across the street from Craft) if they ever had 'issues', I discovered many more unsatisfied customers and two of our doormen said they no longer recommend themMy only mistake was not asking BEFORE I changed to Craft (for convenience.)Lets FACT CHECK Craft's response:CRAFT CLAIMS: "Never at any time did she ask us to pay the full amount of the bedspread"INCONVENIENT TRUTH: I repeatedly, distraught and sad, begged for 'fair value', 'reasonable accommodation" for my velvet, fine fabric bedspeadI was shocked and appalled at the cold, dismissive, uncaring response offered from CraftThe sad truth is that I REASONABLY OFFERED TO SETTLE THIS ISSUE FAIRLY, now Crafts response becomes evidence vsthe testimony of Cameo Cleaners, (see attached) ETHICAL businesses settle their 'mistakes' reasonably and privately when offered the option; simply stated, good customer relationsNot in this case, not when dealing with Craft.CRAFT CLAIMS: " I assure you we did not ruin her bedspread" "I personally examined it."INCONVENIENT TRUTH: She dismissively and defensively recoiled when I insisted on unfolding the bedspread completely in her shop when I brought it in for her to see the faded areas in contrast to the undamaged portion of the bedspreadWhen I proceeded to lay out the bedspread against her objections, she became agitated (guilty??), denying without careful examination the clearly visible spotted and streaked areas.CRAFT CLAIMS: "I am not familiar with the other cleaner *** *** consulted with" (see attached Cameo Cleaners)INCONVENIENT TRUTH: I showed Craft the letter Cameo Cleaners kindly wrote for me after they, for no charge, called and OFFERED to write (see attached) Cameo Cleaners representative was so upset for me, he offered to speak to Craft to verify the use of the wrong solvent (DETAILED IN ATTACHED LETTER)My goal was, again, to gain Craft's agreement and reasonably settle her careless job, out of court I have lost a treasured, valuable heirloom and have spent my time here detailing my misadventure in the hopes of preventing others from suffering the same fate. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately, I need to respond to Craft Cleaners denialsi have pursued this matter in small claims court, trial date pending, as a result of this untruthful responseAfter asking many Craft clients in our condominium (across the street from Craft) if they ever had 'issues', I discovered many more unsatisfied customers and two of our doormen said they no longer recommend themMy only mistake was not asking BEFORE I changed to Craft (for convenience.)Lets FACT CHECK Craft's response:CRAFT CLAIMS: "Never at any time did she ask us to pay the full amount of the bedspread"INCONVENIENT TRUTH: I repeatedly, distraught and sad, begged for 'fair value', 'reasonable accommodation" for my velvet, fine fabric bedspeadI was shocked and appalled at the cold, dismissive, uncaring response offered from CraftThe sad truth is that I REASONABLY OFFERED TO SETTLE THIS ISSUE FAIRLY, now Crafts response becomes evidence vsthe testimony of Cameo Cleaners, (see attached) ETHICAL businesses settle their 'mistakes' reasonably and privately when offered the option; simply stated, good customer relationsNot in this case, not when dealing with Craft.CRAFT CLAIMS: " I assure you we did not ruin her bedspread" "I personally examined it."INCONVENIENT TRUTH: She dismissively and defensively recoiled when I insisted on unfolding the bedspread completely in her shop when I brought it in for her to see the faded areas in contrast to the undamaged portion of the bedspreadWhen I proceeded to lay out the bedspread against her objections, she became agitated (guilty??), denying without careful examination the clearly visible spotted and streaked areas.CRAFT CLAIMS: "I am not familiar with the other cleaner *** *** consulted with" (see attached Cameo Cleaners)INCONVENIENT TRUTH: I showed Craft the letter Cameo Cleaners kindly wrote for me after they, for no charge, called and OFFERED to write (see attached) Cameo Cleaners representative was so upset for me, he offered to speak to Craft to verify the use of the wrong solvent (DETAILED IN ATTACHED LETTER)My goal was, again, to gain Craft's agreement and reasonably settle her careless job, out of court I have lost a treasured, valuable heirloom and have spent my time here detailing my misadventure in the hopes of preventing others from suffering the same fate. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am writing in response to the service complaint made against Craft CleanersWe are a small business, and we value each and every one of our customers.? *** *** has been a customer of ours for over a year, and she has not had any issues with our cleaning service in the past*** ***
has claimed that we ruined her bedspread and is seeking reimbursement of $for the itemA couple of days after we delivered her bedspread, she came into our store to express her dissatisfaction with our servicesIn order to rectify the issue, we offered to re-clean her bedspread, to which she declinedWe then asked if there was anything else we could doShe informed us that she would take her bedspread to another cleaner and requested a refund for the cost of the cleaning servicesImmediately, we refunded her the cleaning costsNever at any time did she ask for us to pay the full amount of the bedspread.? I assure you that we did not ruin her bedspreadI personally examined the bedspread and did not see any fading or streaks as the customer noted in her statementThe customer may have expected the bedspread to be made to look “brand new,” but dry cleaning cannot reverse usage of the bedspread throughout the years.? I am not familiar with the other cleaner that *** *** had consulted with nor can I attest to their expertiseI know we are a reputable dry cleaning company and have been in the business for over yearsWe work with many different fabric types and our cleaning methods are industry standardWe have many loyal customers and always do our best to ensure their satisfaction.? Sincerely,Craft Cleaners?

To Whom It May Concern:I am writing in response to the service complaint made against Craft Cleaners by *** *** *** (ID# ***)It is unfortunate that *** *** feels that we are denying her claims and has brought this matter to small claims courtWe continue to have many satisfied customers from *** ***’s building as well as the surrounding area.? I would like to address *** ***’s three statements in her second message to the Revdex.com:(1) *** *** claims to have “reasonably offered to settle this issue fairly.” We kindly offered to re-clean her bedspread following her dissatisfaction, to which she declinedI believe a reasonable offer is to allow us the opportunity to re-clean her bedspreadShe had only requested a refund for her cleaning costs, to which we obligedAgain, after asking if there was anything else we could do, she stated that she would take her bedspread to another cleanersThere was no discussion about “fair value” reimbursement or “reasonable accommodations.”? (2) In her letter, *** *** insinuates that my reluctance to have her lay out the bedspread in our store is an admission of guiltThat is not the caseThe bedspread is very large and would have taken up our entire storefrontAdditionally, we prefer to handle these matters privately and not in the presence of other customers.? (3) As mentioned in my previous response, I cannot attest to the expertise of Cameo CleanersThe letter provided by Cameo Cleaners merely states their opinion on how they would clean the bedspreadIt does not address any wrongdoing on our part nor acknowledges that the bedspread is ruinedCameo Cleaners did not see the bedspread prior to our cleaning so they do not know the condition it was in when it came into our storeI am unsure how their statement is relevant in this case.? Sincerely,Craft Cleaners

I am writing in response to the service complaint made against Craft Cleaners. We are a small business, and we value each and every one of our customers. [redacted] has been a customer of ours for over a year, and she has not had any issues with our cleaning service in the past. [redacted]...

has claimed that we ruined her bedspread and is seeking reimbursement of $2000 for the item. A couple of days after we delivered her bedspread, she came into our store to express her dissatisfaction with our services. In order to rectify the issue, we offered to re-clean her bedspread, to which she declined. We then asked if there was anything else we could do. She informed us that she would take her bedspread to another cleaner and requested a refund for the cost of the cleaning services. Immediately, we refunded her the cleaning costs. Never at any time did she ask for us to pay the full amount of the bedspread. I assure you that we did not ruin her bedspread. I personally examined the bedspread and did not see any fading or streaks as the customer noted in her statement. The customer may have expected the bedspread to be made to look “brand new,” but dry cleaning cannot reverse normal usage of the bedspread throughout the years. I am not familiar with the other cleaner that [redacted] had consulted with nor can I attest to their expertise. I know we are a reputable dry cleaning company and have been in the business for over 30 years. We work with many different fabric types and our cleaning methods are industry standard. We have many loyal customers and always do our best to ensure their satisfaction. Sincerely,Craft Cleaners

[redacted]                                                                                ...

                                                                          [redacted]                                                                                                                                                   [redacted]Re: Revdex.com customer concern ID [redacted],I am sorry for the recent negative experience that you had with our company.  I have researched the service call that was run on your refrigerator on 7/13/15.  The technician's service notes show that according to the manufactures factory service specifications your refrigerator was drawing low amperage, both the evaporator and condenser fans were operating properly at the time of service.  If all components are operating normally and the amp draw on the compressor is low that is an indication of a low charge as the technician indicated to you at the time of service on 7/13/15. I am unsure of what transpired in the next seven and a half months between the time our technician was out and the time you called GE out to look at the refrigerator.  If the fan failed because it was running all the time due to the low charge it is a good possibility that when they installed a new one it is working better for the time being.It is true that we guarantee our service for 90 days (the industry standard is 30) you called into the office 223 days later asking for a refund.     I apologize for the way you were treated by my coworker when I was out of the office, more time should have been devoted to investigating the matter.  I will discuss his actions with him to try and prevent customers feeling the way you do toward our company in the future.  Because of his actions I will agree to refund the service call fee you paid.  I will have accounts payable send you a check.Thanks for contacting me and bringing this matter to my attention.Sincerely,Todd L.                                                                                                                                                                  President                                                                                                                                                                            A-1 Appliance Service Company Inc.                                                                                                                                 6212 Vine Street                                                                                                                                                         Cincinnati OH 45216

Complaint: [redacted]I am rejecting this response because:1.  It is ludicrous to suggest that the price of the part, and time required to install the part are irrelevant.  If such were true, how does one arrive at a price for the work performed.2.  If a book price is used, supply that documentation or provide a reference please, I don't believe it.3.  I repeatedly asked the technician what the cost of the part was, he was evasive and refused to answer the question, stating that ?I don't know how much parts are".  Yes I accepted the repair, it is logical to assume that the price of the repair is reflective upon the cost of the part and the labor required for installation.  This obviously is not the case with this merchant.  I find the technician, dispatcher and owner himself to be evasive, and frankly dishonest, as all refused to provide the price of the part.  They have yet to provide that cost, I therefore sought the price through parts houses via the web.  The merchant takes advantage of his clients, due to the fact that clients assume there is some reasonable relationship between labor and parts cost.  With a broken refrigerator, one is not exactly in the position to "shop" for repair costs, since a trip fee holds regardless of outcome.4.  Technician is knowledgeable and knows his job?  I suppose thats why he broke the part into several pieces removing it, and was reluctant to even show me the part removed.
I repeat that I find this merchant and his technicians to be dishonest and evasive.  I can see no reason why there would be at least a 15 fold markup from the price of the parts to the total repair cost.  Our homeowners association will remove this merchant from it's approved list of repair service vendors.  Regards,[redacted]

To Whom It May Concern:I am writing in response to the service complaint made against Craft Cleaners by [redacted] (ID# [redacted]). It is unfortunate that [redacted] feels that we are denying her claims and has brought this matter to small claims court. We continue to have many satisfied customers from [redacted]’s building as well as the surrounding area. I would like to address [redacted]’s three statements in her second message to the Revdex.com:(1) [redacted] claims to have “reasonably offered to settle this issue fairly.” We kindly offered to re-clean her bedspread following her dissatisfaction, to which she declined. I believe a reasonable offer is to allow us the opportunity to re-clean her bedspread. She had only requested a refund for her cleaning costs, to which we obliged. Again, after asking if there was anything else we could do, she stated that she would take her bedspread to another cleaners. There was no discussion about “fair value” reimbursement or “reasonable accommodations.” (2) In her letter, [redacted] insinuates that my reluctance to have her lay out the bedspread in our store is an admission of guilt. That is not the case. The bedspread is very large and would have taken up our entire storefront. Additionally, we prefer to handle these matters privately and not in the presence of other customers. (3) As mentioned in my previous response, I cannot attest to the expertise of Cameo Cleaners. The letter provided by Cameo Cleaners merely states their opinion on how they would clean the bedspread. It does not address any wrongdoing on our part nor acknowledges that the bedspread is ruined. Cameo Cleaners did not see the bedspread prior to our cleaning so they do not know the condition it was in when it came into our store. I am unsure how their statement is relevant in this case. Sincerely,Craft Cleaners

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A-1 Appliance Service Inc.[redacted]
[redacted]
[redacted]RE: Revdex.com concern 1164oo31 received from [redacted]We are sorry for the confusion on Mr. [redacted]s service that was requested on his washer. Mr. [redacted] was already given a consideration on the amount he was charged....

We use the National Major Appliance Service Price Guide to price our jobs. According to this price guide the total repair should have been billed at $84.95 for the diagnosis $91.00 for the labor to install the parts and $69.49 for the parts. The charges on this repair would have been $245.44 plus tax of $17.18 for a total of $262.62.As the complaint from Mr. [redacted] stated the total he was charged a total $188.86 which is $73.76 less than the price guide suggests. We allow our technicians to make considerations to these prices as they see fit in certain situations (to keep a customer from having to purchase a new one etc.). Because Mr. [redacted] feels that there was some confusion and it was not explained to him thoroughly we are more than willing to refund the diagnostic fee of $84.95 plus tax $5.95 total $90.90 off of what the price should have been quoted at according to the price guide of $262.62. $262.62-$90.90=S171.72. Mr. [redacted] paid $188.86 so the refund would be $17.14.Mr. [redacted] is requesting a refund of $85.00 if we were to refund him this amount the job would break down as:Total charged $103.86 tax would be $6.97 parts would be $69.49 labor and diagnostic charge would be $27.58. Unfortunately, there is no way we can send a technician out to a home diagnosis the issue with an appliance drive to the parts house return to the home repair the washer and guarantee the repair for $27.58 as Mr. [redacted] in requesting. I believe from Mr. [redacted]s concern he is a reasonable customer and will understand this as it has been explained.If there are additional questions or concerns, we would be happy to discuss. We will issue a check to Mr. [redacted] for the amount of $17.14 rightaway. We will also continue to try and be as clear as possible when explaining our charges to try and limit confusion if at all possible.Sincerely,Todd [redacted]President,A-1 Appliance Service Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]In response to your letter ID [redacted]All repairs have a base price. We do not bid jobs by the cost of parts or labor.Our prices are compatible and all customers are told the price of repair before the work is done. At that time customer either chooses to have repair done or not.[redacted]...

[redacted] chose to have repair done. After the repair was complete he decided to look online at the price of parts. As [redacted] stated it took 2 days for us to get the part and it is irrelevant as to how long it took the tech to replace the part. This just shows that our technicians are knowledgeable and know their jobs. The repair was made and [redacted]'s appliance is working and he has not had any complaints about that.Thank YouA1 Appliance Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

A-1 Appliances has completely twisted the story, and I am appalled at the level of dishonesty they are portraying. I called at the beginning of July about the controls not working and the leak, but was unable to schedule anything because I was about to move. The washer leaked before my move. I had too much going on with a promotion, relocation and enrolling my kid in school and A-1 was very accomodating and told me to call when I settle and they were happy to help me (since it was the same problem that they were unable to fix). I called and apologized on September 11th that it had been so long (since July), but that I was finally settled and I had scheduled days off that I could schedule the repair. On September 12th, the lady called back and said that I would have to pay for it. She was very rude, did not listen, and interrupted me so many times, I don't see how she could possibly know what the background to the siituation was. There was never a timeframe, in fact, I expressed several times how thankful I was that they were working around my needs. Now they have twisted the story and blamed my move, when the leak happened before my move (and they knew this since I called before my move). Now I know I should have never been thankful for their empty promises.I cannot believe how dishonest thiis company is being. I would have been fine with a timeframe, but there was not one given and they expressed they would fix it since it was not fixed and I reported it. They seemed so nice, especially the technician. Now I know it was all a scam.

We are having a problem with our main refrigerator, which is 8 years old. We don't have any warranty so decided to call A1 appliances for a checkup and repair. Their technician came on 26th July and was not able to determine the cause of the malfunction (food getting spoiled and water collecting at the base of crisper due to refrigerator not being cold enough) and did some cleaning and heat dry blowing and charge us $79+90+tax=$180. The problem re-appeared within 3 weeks and the technician showed up again and did the same thing, this time unable to tell us what is causing the issue. We told them we want our money ($90) back as it did not fix anything, they only gave us $42 and refused to refund the entire amount saying that was labor charge (for what.. for not doing anything). They told us to call an authorized repair technician for whirlpool , that we can do anyway wiithout their help