A-1 Appliance

This repair is for a landlord in a rental property he owns The cooktop initially had a bad burner control valve which was replaced by us While the initial problem with the cooktop was completed satisfactorily, the tenant managed to keep the cooktop very dirty and went to efforts to cause it to malfunction and new problems were created The cooktop was not liked by the tenant who was lobbying for a new appliance The landlord was not interested in repairing these new issues and it is believed he has replaced the appliance and now refusing the pay for the first repairs All visits to the tenant’s home were performed professionally and our personnel were courteous Further the landlord has reversed his payments for the first repairs and there is no further adjustment we can make

First, we would like to apologize for the inconvenience caused by this situation An event such as a vehicle smashing into complex systems such as HVAC equipment can cause many unseen problems The insurance company should have allowed a total system replacement since much damage could have happened to copper lines (which later manifested), [redacted] The condensers that RAS installed are, in fact, brand new units purchased from [redacted] Distribution right here in Houston We do not install "used" equipment This can be easily proved by matching the serial numbers on the units Secondly, we have contacted [redacted] when these failures occurred to warranty replace the ENTIRE condensers as the customer requested They did not [redacted] warranties bad equipment, not RAS We are responsible for the labor to install and repair, which we have done [redacted] has twice told us to replace the compressors, and would not warranty the entire unitThis did cause delays to the repairs, since we have to wade through the warranty process and get an answer from [redacted] When [redacted] did not let us replace the equipment, we had to order the correct compressor, then get the customer back on the schedule This causes more delays Again, we apologize for the inconvenience, but we are at the mercy of the manufacturer in these situations.Obviously we want nothing more than to install good equipment In this case, the entire system should have been replaced, not just the condensers Replacing outdated [redacted] with dry units is not recommended, but that's what we were directed to do We have again contacted [redacted] and have asked for TOTAL REPLACEMENT condensers which we will install at no cost to the homeowners It is not our goal, and obviously a great inconvenience to the homeowner, to have to make multiple trips to the same jobsite We are working with [redacted] to try and remedy this situation, and again as of 8/18/2015, requested new condensers for this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I pulled the original repair assessment, repair recommendations and quote and while I appreciate the quick response by RAS, the comments in their response, " In this case, the entire system should have been replaced, not just the condensers. Replacing outdated *** *** with dry units is not recommended, but that's what we were directed to do," simply are not true.The original evaluation and summary states, "The technician found (2) A/C condensing units with physical damages to the units, condensing coils & copper line set. The systems are electrically sound and no other damages or issues were found." Additionally, it states, "The indoor equipment does not appear affected as the system operates normally and shows no pressure issues." Additionally, the inspection includes the attached quote listing the scope of work," and of course, it was an RAS technician who performed the inspection on 03/17/*** *** *** *** which is the quote referenced. It clearly states on the document from RAS:"*A/C inspection two units*Need quote for two dry charge system condenser* ton Dry - $1990* ton Dry $2190" I literally copied this right off the RAS inspection invoice, so I'm baffled that they are now claiming that the two dry units their technician recommended are not sufficient. Also, the technician who provided the original inspection and recommendations is the same Supervisor who was at our house last night, pumping more Freon into the system and telling us he didn't know what the problem was. Another issue has come to light as well. Since this is at least the 3rd time that a technician has pumped more Freon into this system, it begs the question...where is all the Freon going? It is leaking into the soil in our backyard, or is it leaking into our home?I'm pleased that RAS has committed to replace the defective units at their cost, but I'd also like to mention that the copper piping has not been replaced. They used the original copper pipe and soldered it and we were told later when the units failed, that the solder didn't work. After they discovered that their solder didn't work, they came out and added a mere inches of copper pipe. The valves they replaced in the attic were at their recommendation when the original inspection as clearly noted above stated that the indoor equipment was soundIf the condensers are to be replaced completely as RAS has agreed to, can they provide a timeline for this and will they commit to keeping their scheduled appointments or are we to just sweat it out and wait until they can "squeeze us in" given that after repeated requests for management to call us, they choose not to do so? Finally, the response did not address their accusations that our check for $bounced. We have confirmed multiple times with our bank that the check was endorsed by RAS and cleared on 8/5. Would management like to respond and clear this matter up as well?
Regards,

Good morning In regards to this complaint, it seems that this took place at Dulles (IAD) Airport and not Ronald Reagan (DCA) Airport where I am currently the Asst General Manager for the parking operations at this airport. You will need to contact MrGoitom M*** (General Manager) or
MrMohammad K*** (AsstGeneral Manager) at IAD airportI have included them in this response via email so that they are aware of the complaint.Sincerely Dwayne ** T***Assistant General Manager Ronald Reagan Washington National Airport

We contacted *** (the company that manufactured the units) and a technical services rep is on site now with our senior tech We will get an evaluation on these units from *** and take appropriate action.As far as the bounced check, *** *** reversed this, it was an error There is no bounced check

Good afternoon *** * ***
My name is Dwayne T*** and I am the AsstGeneral Manager for the Parking Operations at Ronald Reagan Washington National AirportI have received your complaint in regards to a transaction that occured at one of our parking facilities that you did not
authorize to be doneI would like to apologize for the inconveience that you encountered using our parking facility and I would like to take care of this issueI would need some additional information if possible so that I can verify the transaction that took place and the parking area this occured. I would need a scanned copy of the parking receipt that was issued to you at the exit lane, the date that you entered the lot and the date that you exited the lot and your vehicle license plate number
Once I receive the information listed, I will be able to investigate the transaction that was unauthorized
Thank-you
Dwayne *T*** Sr
Assistant General Manager
Five Star U-Street Parking, LLC
Garage A, Ronald Reagan Washington
National Airport
Washington D.C
Office- ###-###-####
Fax ###-###-####

Our technician did not do a good job We apologize for the issue Your service charge of $has been refunded to you.*** ***

*** *** sent us a request to have his fee waived for the entire amount of the purchase due to inadequate signage directing him to the economy Parking lotWe have numerous signs that read "Economy Parking" throughout the airport and then a sign at the entrance to the parking lot to let you know
that this lot is the Economy Parking lotWhen *** *** stated that he drove to the end of the airport where the employee parking is located, he passed the Economy lot on his way going and when he turned around to come backI am not sure which employee that he spoke to in regards to the location of the parking lot but this was not one of our parking employees that he spoke toWe do apologize for the inconvenience but since we are the contract manager for the Metropolitan Washington Airports Authority, all approvals or denials are received from the Airport Authority after submitted by me. Thank you

Our technician did not do a good job.  We apologize for the issue.  You have been refunded $289.91[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]First of all, I'm a woman and not a man, so address your letter propwrly. Secondly, you clearly didn't read my first message. I did not ask for the full fee to be refunded. I asked you to pay the difference in price between terminal parking and economy parking rates. Third,  I did follow the signs and they led to the end, where the lot sign reads "employee parking only", so your signage is not clear or accurate. Finally, I only asked for a small partial refund  and you couldn't even apologize or accept feedback from customers. You'r customer service is horrible. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

This repair is for a landlord in a rental property he owns.  The cooktop
initially had a bad burner control valve which was replaced by us.  While the initial problem with the cooktop was
completed satisfactorily, the tenant managed to keep the cooktop very dirty and
went to...

efforts to cause it to malfunction and new problems were created.   The cooktop was not liked by the tenant
who was lobbying for a new appliance.
 
The landlord was not interested in repairing these new issues and it is believed he
has replaced the appliance and now refusing the pay for the first repairs.
 
All visits to the tenant’s home were performed professionally and our personnel
were courteous.
 
Further
the landlord has reversed his payments for the first repairs and there is no
further adjustment we can make.

First, we would like to apologize for the inconvenience caused by this situation.  An event such as a vehicle smashing into complex systems such as HVAC equipment can cause many unseen problems.  The insurance company should have allowed a total system replacement since much damage could...

have happened to copper lines (which later manifested), [redacted]  The condensers that RAS installed are, in fact, brand new units purchased from [redacted] Distribution right here in Houston.  We do not install "used" equipment.  This can be easily proved by matching the serial numbers on the units.  Secondly, we have contacted [redacted] when these failures occurred to warranty replace the ENTIRE condensers as the customer requested.  They did not. [redacted] warranties bad equipment, not RAS.  We are responsible for the labor to install and repair, which we have done.  [redacted] has twice told us to replace the compressors, and would not warranty the entire unit. This did cause delays to the repairs, since we have to wade through the warranty process and get an answer from [redacted].  When [redacted] did not let us replace the equipment, we had to order the correct compressor, then get the customer back on the schedule.  This causes more delays.  Again, we apologize for the inconvenience, but we are at the mercy of the manufacturer in these situations.Obviously we want nothing more than to install good equipment.  In this case, the entire system should have been replaced, not just the condensers.  Replacing outdated [redacted] with dry units is not recommended, but that's what we were directed to do.  We have again contacted [redacted] and have asked for TOTAL REPLACEMENT condensers which we will install at no cost to the homeowners.  It is not our goal, and obviously a great inconvenience to the homeowner, to have to make multiple trips to the same jobsite.  We are working with [redacted] to try and remedy this situation, and again as of 8/18/2015, requested new condensers for this customer.