Mincho Light",serif">Time
One:
The homeowner calls in late on Friday night indicating that there is a water
main leak.
Time
Two:
We are out on Saturday and find that *** *** was out
and dropped the meter box lid onto the water service during the course of an
inspection, which broke the connection. We repaired the connection to
restore water service at no charge. The standard charge for this repair
is $275.00. The charge was waived for afterhours emergency services and
the plumbing repair because the homeowner indicated that an Auto Club vendor
has caused the damagesTherefore, we extended a repair at no cost.
During the course of the no charge repair, the homeowner inquired as to a price
to repair the water main. The plumber indicated that if the trench were
dug in advance by the others we could install a new line for $This
would not include backfilling or landscaping. At no time was
the plumber in the backyard, nor was he advised that there was a connection servicing
the pool within the front yardNo reasonable plumber would believe that the
connection was at the front of the property and the front connection is a break
from standard building practices. No estimate was provided in
writing. The homeowner, months later contacted the office and
advised a new receptionist that he was given a bid for excavation and repair
for $and he scheduled workUpon arrival the first day, the plumber
advised the homeowner that this was not the estimate and that the estimate only
included the installation of the pipeThe homeowner was displeased and
indicated that he expected us to stand by the original verbal bid as he had
detrimentally relied on the verbal estimate by not having the work done by
othersThreatened by a complaint, the plumber violated company policy, by not
contacting a supervisor before deciding to commence hours of work with over
a $of actual material costs for $1500.00. Note that while we are
not a union shop, all wages are based on union earnings. The base
wages without benefits were not covered by the payment.
Time
Three:
The homeowner advises that his manual pool filler is not working.
Generally, these connections are made from a rear hose bibThis apparently is not
the case in this instance, and this firm had no reasonable notice that this was
the case and therefore, this work was not included in the estimateNo additional
work can be provided at the listed cost. The homeowner has taken
advantage and bullied a new receptionist and a kind plumber. However,
this firm will not offer any additional work at no cost based on the homeowner’s
“confusion,” which thus far has only been used to manipulate circumstances to
his advantage. The homeowner has been offered a reduced estimate of
$an hour plus material costs to cure this issue. A time estimate of
five to eight hours has been provided. Note that this firm
has gone above and beyond any reasonable measures to accommodate the homeowner’s
misunderstandings.
*** ***
I own a rental in National City and called Master Plumbing, I was told one told and received a call for anotherOnce they arrived, they decided that the pipe needed to be replaced and an appointment was set Thursday 2/3/I was notified late WedThat they would need to reschedule for next weekMy renters are unable to take a bath or shower! I was upset and called back and spoke to the manager, and she said one of their employees had an emergency, which is why they wanted to book an appointment for the following weekI explained that I live out of town and I need them to honor the appointmentThey aren't able to So sad I now have to call someone else out to run the camera to tell me that I need to replace the pipe, and pay them also
We had a pinhole leak in a ceiling water pipe last Sunday afternoon. I called ESN Restoration randomly off an internet advertisement. They sent out Mike Logsdon from Master Plumbing. Mike identified himself as the field supervisor and instantly put us at ease with his forthright professionalism, knowledge and skillfulness in finding the problem (within millimeters on a square inch test hole!). He explained what he was doing every step of the way, and obviously took great pride in his craft. He was personable, friendly and gave us his honest opinion of what we did/didn't need to finish the repair. My husband and I felt lucky and blessed to have had a random call for help turn out so well and not at an exorbitant price, either! We absolutely plan to ask this company back for some future (this time, planned) projects! Thanks again, Mike!!
Mincho Light",serif">Time
One:
The homeowner calls in late on Friday night indicating that there is a water
main leak.
Time
Two:
We are out on Saturday and find that *** *** was out
and dropped the meter box lid onto the water service during the course of an
inspection, which broke the connection. We repaired the connection to
restore water service at no charge. The standard charge for this repair
is $275.00. The charge was waived for afterhours emergency services and
the plumbing repair because the homeowner indicated that an Auto Club vendor
has caused the damagesTherefore, we extended a repair at no cost.
During the course of the no charge repair, the homeowner inquired as to a price
to repair the water main. The plumber indicated that if the trench were
dug in advance by the others we could install a new line for $This
would not include backfilling or landscaping. At no time was
the plumber in the backyard, nor was he advised that there was a connection servicing
the pool within the front yardNo reasonable plumber would believe that the
connection was at the front of the property and the front connection is a break
from standard building practices. No estimate was provided in
writing. The homeowner, months later contacted the office and
advised a new receptionist that he was given a bid for excavation and repair
for $and he scheduled workUpon arrival the first day, the plumber
advised the homeowner that this was not the estimate and that the estimate only
included the installation of the pipeThe homeowner was displeased and
indicated that he expected us to stand by the original verbal bid as he had
detrimentally relied on the verbal estimate by not having the work done by
othersThreatened by a complaint, the plumber violated company policy, by not
contacting a supervisor before deciding to commence hours of work with over
a $of actual material costs for $1500.00. Note that while we are
not a union shop, all wages are based on union earnings. The base
wages without benefits were not covered by the payment.
Time
Three:
The homeowner advises that his manual pool filler is not working.
Generally, these connections are made from a rear hose bibThis apparently is not
the case in this instance, and this firm had no reasonable notice that this was
the case and therefore, this work was not included in the estimateNo additional
work can be provided at the listed cost. The homeowner has taken
advantage and bullied a new receptionist and a kind plumber. However,
this firm will not offer any additional work at no cost based on the homeowner’s
“confusion,” which thus far has only been used to manipulate circumstances to
his advantage. The homeowner has been offered a reduced estimate of
$an hour plus material costs to cure this issue. A time estimate of
five to eight hours has been provided. Note that this firm
has gone above and beyond any reasonable measures to accommodate the homeowner’s
misunderstandings.
*** ***
I own a rental in National City and called Master Plumbing, I was told one told and received a call for anotherOnce they arrived, they decided that the pipe needed to be replaced and an appointment was set Thursday 2/3/I was notified late WedThat they would need to reschedule for next weekMy renters are unable to take a bath or shower! I was upset and called back and spoke to the manager, and she said one of their employees had an emergency, which is why they wanted to book an appointment for the following weekI explained that I live out of town and I need them to honor the appointmentThey aren't able to So sad I now have to call someone else out to run the camera to tell me that I need to replace the pipe, and pay them also
We had a pinhole leak in a ceiling water pipe last Sunday afternoon. I called ESN Restoration randomly off an internet advertisement. They sent out Mike Logsdon from Master Plumbing. Mike identified himself as the field supervisor and instantly put us at ease with his forthright professionalism, knowledge and skillfulness in finding the problem (within millimeters on a square inch test hole!). He explained what he was doing every step of the way, and obviously took great pride in his craft. He was personable, friendly and gave us his honest opinion of what we did/didn't need to finish the repair. My husband and I felt lucky and blessed to have had a random call for help turn out so well and not at an exorbitant price, either! We absolutely plan to ask this company back for some future (this time, planned) projects! Thanks again, Mike!!