A-1 Auto Electric

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                                                 ID# 12501535 [redacted], The customer came in for diagnostic of brake lamps coming on intermittently on their own, requested a diagnostic as such and agreed to the diagnostic charge. From our diagnostic check we found that the customer recently replaced the wrong switch associated with the codes stored. Instead what we found was the brake pedal position switch had failed. We advised the customer and customer declined our repair at that time.  Customer returned the following month for us to install his provided part. He agreed to the labor charge and we installed and calibrated the brake switch, vehicle was retested and found to be working as designed.   Approximately 2 weeks later, customer returned experiencing a similar issue, now associated with experiencing a brake pedal pulsation (ABS Modulation). Customer agreed to a diagnostic charge at that time. Upon diagnostic, we found that the signal voltage from the pedal position switch was below allowable range to re-calibrate. Thus, the switch that customer provided had failed. We removed the customer supplied switch at NO CHARGE to customer and allowed him to take back to place of purchase and get a new one under warranty. When customer returned with replacement part, we installed and re-calibrated the new one again at NO CHARGE, the vehicle, once again, left working as designed.  Customer called back in October demanding a refund of ALL services rendered due to a family member finding a faulty ground under or around the fuse block, and stated that the ground being bad at the time of inspection should have been located during diagnostic?   It’s worth noting that the reason we could not re-calibrate the sensor that failed was due to it being BELOW allowable voltage range for calibration. If a failed ground (as customer stated) were to be the root cause of the failure or cause of a voltage range issue, the voltage would have been too HIGH and not too low as was the case. Also, it should be noted that the customer stated that he and his dad had been working on this vehicle and that was very obvious to us both times the vehicle came in for a diagnostic. Furthermore, it should be noted that this vehicle was brought to us as an intermittent problem. That being said, A-1 nor any other repair facility would not be able to find a root cause of a problem unless it acts up on us while the vehicle is in our possession. That did not occur in either case while the car was in our possession. Therefore, the same as if you were to go to the doctor for a symptom you may be experiencing, the doctor can only advise you on what he finds at time of checkup. Until the actual problem causing the illness shows up all he can do is repair what is currently known and proven to not be working properly and then continue testing until something shows up. As such, we can only advise the customer of what we found at time of diagnosis. And what we found was a bad switch. When switch was replaced the car was working properly and customer acknowledged that. Therefore, our diagnostic evaluation was correct in both cases. Lastly, even though customer did not allow us to purchase a switch as is standard (that way we would warranty the part and the labor) we still allowed customer to return the defective switch that he purchased and we re-installed the new switch that he brought back to us at no charge.  I am very sorry that the customer feels this way as I believe we did everything we could do under the circumstances and we even went beyond that by not charging him to replace the faulty switch that he had purchased.    It sounds as if the car is currently working properly, however, if the customer experiences the problem again, as a gesture of our customer service I will authorize my service manager to re-check the vehicle at no charge to see if anything else shows up.   Please feel free to contact me if you have any questions   Thank you, [redacted] President A-1 Auto Electric ###-###-#### ext:115

This company held my vehicle over 3 months, and failed to give proper service. [redacted], part owner and mechanic, did not start working on my vehicle for over 6 weeks. I needed to pay more than half up front, and when I went to the shop to check on my car, he stated I was threatening him by showing up without contacting him first, stated I could not see vechicle as per it was in "paint" asked me to be patient and leave. Following week, I went to pick up vehicle, no body parts were replaced or painted. I asked for itemized receipt and how long the guarantee of his work [redacted] failed to provide receipt and warranty stated did not do so on used parts. (not on agreement) [redacted] failed to replace my grill and kept my old one, he said "it was broken so I threw it." Horrible customer service when I advised him I was going to call the cops and make a report he left.