Initial Business Response /* (1000, 5, 2014/01/28) */
The customer was in fact a no show on 01/18/and was charged for the minivan he reserved and we held for him
Although the daily rate was over $per day, we only charged the customer $
Please note he was not charged the
entire rental period but only one day which is the rental reservation agreementWe did allow the customer to rent the vehicle on 01/19/and gave him a significant discount during Pro Bowl weekSince it was a fact he was a no show on 01/18/due to no fault of our company and was caused by his airlines, we had no obligation to even rent the customer a vehicleThe rates were significantly higher but we still gave this customer a rate which was about one third the going rate
We offered to call his airlines who was responsible for his travel and were tols they would get back to the customer directly
We would appreciate a THANK YOU for saving the customer over a thousand dollars on his rental instead of a complaint and offensive comments about our businessPerhaps he can revisit his circumstances and realize we went out of our way to save him and that the airlines was at fault
Delta should be his target, not us!
Consumer Response to Business Response /* (3000, 7, 2014/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The facts in this case are simple:
I am a frequent flyer and I have rented literally hundreds of cars from all the major companies in the US (***, ***, ***, ***, ***, ***, ***) as well as the lesser known companies (**, ***, ***, ***, etc)NONE of them charge a "no-show" fee for a delayed flight
The fact that this business charges a "no-show" fee at all already makes them sketchy
The fact that they charged me this fee even after I called ahead, and didn't tell me they were charging me, borders on criminal fraud
The fact that they argued with me when I called to inquire indicated that this business is unethicalThey were unable to admit that they were wrongThey argued and argued, claimed it was my fault, etcThe representative *** was belittling to me, telling me that he was a world traveler and suggesting that I didn't know what I was talking aboutThen *** told me twice he would call me back and never didThe next day when I went to return the car, *** was not there and the girl accepting the car told me *** would call me later that dayNobody ever called me backIt is clear they were just lying to me, waiting for time to pass, and hoping I would forget about it
All of these facts together clearly indicate that this business is a shady, unethical businessConsumers should STAY AWAY from this business at all costsThey will rip you off and then tell you it's your faultFlights are delayed all the timeWhen I learned my flight was delayed, I called ahead to let them knowAnd yet they still charged me a "no-show" and didn't tell meThat is the definition of shady
Your days are numbered, A-autoNext time I come to Oahu, you will probably be out of business
Final Business Response /* (4000, 20, 2014/02/24) */
Thank goodness the customer provided the no show policyThat information is always disclosed
We held the van and the customer did not show up
Our business hours are also clearly posted
Even though we did not have any extra vehicles to rent the next day we did offer the customer a vehicle out of a gesture of good willThe rates were significantly higher but we offered the customer a vehicle which was still priced way below the market rateSo now instead of getting a thank you, we undestand it was not the rental agency fault, we are grateful for helping us when everyone else was either sold out or at a much higher price, we get a complaintWe are grateful that the customer provided proof of the no show policy and we are grateful we were able to get him a vehicle to rent which was significantly lower than the competitors
Final Consumer Response /* (4200, 22, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, I wasn't a no showThe airplane was lateA no show is somebody who makes a reservation and then disappears, not someone who calls ahead when their airplane is going to be late
This business is obviously impossibleTheir service is horribleTheir ethics are even worseIt is no wonder that their reviews are horrible everywhere you lookTheir hours are horrible to being withWhat kind of rental car company at an airport closes at 7PM? In addition, what kind of rental car company charged people $when their plane is lateThe bottom line with this company is do not do business with themIt is not worth ruining your vacation to try to save a little money, then get stuck with poor service and rude peopleAis the WORST
Initial Business Response /* (1000, 5, 2014/01/28) */
The customer was in fact a no show on 01/18/and was charged for the minivan he reserved and we held for him
Although the daily rate was over $per day, we only charged the customer $
Please note he was not charged the
entire rental period but only one day which is the rental reservation agreementWe did allow the customer to rent the vehicle on 01/19/and gave him a significant discount during Pro Bowl weekSince it was a fact he was a no show on 01/18/due to no fault of our company and was caused by his airlines, we had no obligation to even rent the customer a vehicleThe rates were significantly higher but we still gave this customer a rate which was about one third the going rate
We offered to call his airlines who was responsible for his travel and were tols they would get back to the customer directly
We would appreciate a THANK YOU for saving the customer over a thousand dollars on his rental instead of a complaint and offensive comments about our businessPerhaps he can revisit his circumstances and realize we went out of our way to save him and that the airlines was at fault
Delta should be his target, not us!
Consumer Response to Business Response /* (3000, 7, 2014/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The facts in this case are simple:
I am a frequent flyer and I have rented literally hundreds of cars from all the major companies in the US (***, ***, ***, ***, ***, ***, ***) as well as the lesser known companies (**, ***, ***, ***, etc)NONE of them charge a "no-show" fee for a delayed flight
The fact that this business charges a "no-show" fee at all already makes them sketchy
The fact that they charged me this fee even after I called ahead, and didn't tell me they were charging me, borders on criminal fraud
The fact that they argued with me when I called to inquire indicated that this business is unethicalThey were unable to admit that they were wrongThey argued and argued, claimed it was my fault, etcThe representative *** was belittling to me, telling me that he was a world traveler and suggesting that I didn't know what I was talking aboutThen *** told me twice he would call me back and never didThe next day when I went to return the car, *** was not there and the girl accepting the car told me *** would call me later that dayNobody ever called me backIt is clear they were just lying to me, waiting for time to pass, and hoping I would forget about it
All of these facts together clearly indicate that this business is a shady, unethical businessConsumers should STAY AWAY from this business at all costsThey will rip you off and then tell you it's your faultFlights are delayed all the timeWhen I learned my flight was delayed, I called ahead to let them knowAnd yet they still charged me a "no-show" and didn't tell meThat is the definition of shady
Your days are numbered, A-autoNext time I come to Oahu, you will probably be out of business
Final Business Response /* (4000, 20, 2014/02/24) */
Thank goodness the customer provided the no show policyThat information is always disclosed
We held the van and the customer did not show up
Our business hours are also clearly posted
Even though we did not have any extra vehicles to rent the next day we did offer the customer a vehicle out of a gesture of good willThe rates were significantly higher but we offered the customer a vehicle which was still priced way below the market rateSo now instead of getting a thank you, we undestand it was not the rental agency fault, we are grateful for helping us when everyone else was either sold out or at a much higher price, we get a complaintWe are grateful that the customer provided proof of the no show policy and we are grateful we were able to get him a vehicle to rent which was significantly lower than the competitors
Final Consumer Response /* (4200, 22, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, I wasn't a no showThe airplane was lateA no show is somebody who makes a reservation and then disappears, not someone who calls ahead when their airplane is going to be late
This business is obviously impossibleTheir service is horribleTheir ethics are even worseIt is no wonder that their reviews are horrible everywhere you lookTheir hours are horrible to being withWhat kind of rental car company at an airport closes at 7PM? In addition, what kind of rental car company charged people $when their plane is lateThe bottom line with this company is do not do business with themIt is not worth ruining your vacation to try to save a little money, then get stuck with poor service and rude peopleAis the WORST