A-1 Auto Sales

As I have reached out to the Revdex.com for advice and guidance in regards to this issue and they have failed to respond to my messages, I can only state that the customer purchased an vehicle. When the customer took the vehicle to the shop, we not only helped to pay towards the repair, but based on our business relationship with the warranty company, they gave good will monies towards the cost of the repair as the component that caused the initial failure was not covered under the terms of the warranty. Not once in speaking with the customer during the time of issue, did the customer mention, insinuate or otherwise mentioned legal action so it is entirely untrue to state that anything or everything that was done to assist was a result of threats of legal action. However, the customer prior to filing through Revdex.com chose to address his issues in a court setting which has preempted any opportunities to resolve the issue through mitigation or remediation offered through the Revdex.com forum regardless of accepting or rejecting the answers provided in the Revdex.com forum

August 12, Dear *** ***,Below is a timeline in regards to complaint #***:• On Tuesday, July 29,the customer came to our location at *** *** *** and disclosed her concern to me regarding what she felt was inappropriate use of her personal contact
information by one of our salesmenI did state I would share the information with our GM and have him get in touch with herAt that time, she disclosed a vague personal connection to the sales person (she was friends with his espouse) but stated she had not had personal contact with him prior to the purchase of her vehicle.• I was not aware on Tuesday, July 29, that our GM would not be in our office until Wednesday, July 30, 2014; however, on 7/30/made him aware of the customer visit, her concern and request to be contacted• On Wednesday, July 30, 2014, our GM spoke directly with the sales person that had contacted the complainant, reminded him of privacy laws and that he was not to have contact with any customer via their personal cell or home phone numbers unless it related to their prospective, current or former business relationship with AAuto SalesAll other employees were reminded as well. o It is important to note on this day that our salesperson disclosed that the complainant was a personal friend of his ex-spouse and that there was communication between cell phones in his name and the complainants prior to the purchaseHe is still going through a contentious separation/divorce at presentAt this time, a decision was made to not to pursue communication via phone with the customer due to the entangled personal/professional relationship of our customer, employee and his ex-spouse.• On August 6, the attached letter was placed in my inbox with a request to respond within one week. o Per the letter sent by the customer, "I will allow week to hear from you upon receipt of this letter," her letter was documented as received on August 6,which would have allowed until August 13, for response.• On August 8, that written response, outlining the steps we took to ensure our customers' privacy was mailed in response to the complainants' letterIt was sent via certified mail, to her address on file with a USPS tracking number of *** *** *** *** ***- I have attached the USPS tracking information provided by inputting that number in the USPS system as of today, August 12, 2014.Attached documentation includes:*Original letter from complainant* written response (with Certified tracking sticker attached)*USPS certified tracking update status provided by USPS current through August 12, Sincerely,Wendy COffice Manager

From: *** ***
"">Date: Wed, Oct 8, at 1:PMSubject: Re: cid / A-Auto SalesTo: *** ***
I went to aauto sales in September to find a vehicle because in they said that if I had more money they would help me so in September I went back with $and my truck a *** *** I told them I didn't have money for payments they told me about a *** *** *** with low miles that ran good I test drove it I liked it however it didn't have any problems until I got off the car lot I told them in the process of the paperwork that I could not afford payments Mary told me that was so fine had me sign paperwork did not explain it to me told me that it was my *** *** + $and I could walk away with the *** *** *** I didn't understand why I was signing papers so I asked and she said that she would explain after I was done signing them I have a witness his name is kirk vance that I was specifically told that it was my *** *** for an *** *** *** after I signed all the paperwork they informed me that I have a car payment of $for years explain to them that I was on disability and could not afford any type of car payment and now I'm stuck with a car payment but I cannot afford I am currently homeless due to the situation Marines you I got this car after business hours on Friday night I came in on Monday morning because there is the buyers right to cancel which is three days is for my *** *** back and my deposit of $2,back was informed that I could have my *** *** back but not my money I am currently living off of dollars a month due to the situation he cursed me and told me to get off his property they told me that they would fix the sensor that was born in the *** still have not yet fixed it the bottom end of the transmission is bad possible fuel pump is bad exhaust is badAdam the manager messed around with with more income total to allow me to get this loan through a bank that I cannot afford to pay for he knew that I was a disabled person and that's what happened he took advantage of me and now I'm stuck with something that I cannot afford living on the streets in the vehicle that I cannot afford how to give my son to my mother because I can't get caught with him sleeping in a vehicle this is just a shady place I've heard a lot about them since I have purchased this vehicle that I didn't even want to purchase I told him I wanted to stay way from *** *** and chrysler products yes I however like this vehicle but I cannot afford the payments on it and I told them that and they just insisted that it was my *** *** and my deposit and I would be walking away with the vehicle had me sign the paperwork like I said in the paragraph before and now I'm stuck with the payment that I cannot afford

Fantastic experience! Process was long but David was Great to work withWe communicated through the entire experience, and when I say they went above and beyond, that is an understatementI truly felt like David and everyone at the dealership really do care about the customer!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The second oil leak/explosion of oil was caused by the wrong O-Ring being installed on the high pressure oil line on the high pressure pump The O-Ring appeared to be an air conditioning disk type and does not fit the groove machined in the pump Bradley from Aadmitted to me on the phone their mechanic had made a mistake and said all I would get was an apology When a mechanic makes a mistake that place of business should be responsible for that mistake If the correct O-Ring had been installed the first time, the second oil leak/explosion would not have happened This mechanic's mistake cost us $which should not be acceptable from any repair shop I am attaching the statement from *** ***, their statement is circled Any reputable business would correct their mistake This mistake had nothing to do with having a warranty on the vehicle It has to do with a mechanic's mistake.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:1) The letter minimizes the work that was completed during the first break down The following items were replaced: Oil Pump, Rod Bearings, quarts of oil, and timing belt According to A-1's invoice for repair, Oil pump loss pressure, second rod bearings, main rod bearings not damaged When we picked up the car after repairs were completed, the mechanic stated he had to rebuild the bottom half of the engine but the upper half was unaffected At no time, did the A-mechanic advise us that the motor had metal shavings and to change the oil in 1,miles, however, we never made it 1,miles.2) A-Auto Sales did not furnish the extended warranty at no charge In fact, we had originally turned down the extended warranty, however, when the General Manager, Adam, found that the price stated on Cars.com was lower than what he had wanted for the car, he asked us if we would at least buy a 6-month extended warranty as he loss money on the sale of the car.3) The letter states: "Involvement between a warranty company and the customer is not something we do as a dealer The warranty was an outside, third party vendor." When we purchased the car they stated they would prefer if the extended warranty had to be used to please go through A-Auto Sales We did as requested.4) Wendy C*** did speak to my husband and I on many, many occasions She was more than helpful, however, she was constrained as to what the General Manager was willing to do When my husband and I specifically asked to speak to the General Manager, Wendy said she would ask him to call us When we spoke to Wendy the next day, she reported that the General Manager, Adam, would not speak to us
Regards,
*** ***

Attached is response by AAuto Sales to complaint # *** submitted by *** ***. Please feel free to give me a call if you have any questions at ###-###-####Thank you, Wendy C***
July 18, 2015To whom it may concern: In regards to claim ID
#
***; Mr& Mrs*** purchased their *** ***
on February 14, When they contacted our office due to the
break down of the vehicle, we towed the vehicle back to our garage,
gave them a loaner car use and performed work on their vehicleThe
oil pump did fail and our garage replaced the pump, oil pan, drained
and flushed the oil several times (all at our expense) and in
addition, we offered to go ahead and replace the timing belt (at
customer expense for parts only) as the vehicle was at the
manufacturer’s recommended mileage for that serviceWhen we
completed our service, the customer was advised to drive at least
miles and perform another oil change as our garage had noticed
metal shavings during the service (which is why we flushed the oil
several times)In addition, for customer
peace of mind, AAuto Sales provided, at no expense to the customer,
a third-party warranty through *** WarrantyWhen Mrs***
contacted our office after the services we performed and at the
second point of failure with the vehicle, she was advised our shop
was not able to get the vehicle in for service (our garage services
our vehicles, on occasion, as time permits, we do service vehicles we
have sold, we had just received and influx of vehicles to process
to get on our lot and did not have the time nor resources to commit
to outside work)We recommended a garage for repairs gave the
contact information and explained how the warranty works
Unfortunately, the warranty company denied the work based on what
amounted to objective, semantic interpretation of the issueWhen
she notified us that it was denied, we contacted our local
representativeMany hours of work were spent on the phone between
the warranty company and myself, and when I made no progress with the
local rep on getting approval for the work under warranty, I stepped
up to the corporate levelNot only did the work get approved, but
it was approved at what the invoice was adjusted for because the
first engine found was no longer available and the one that was
available cost moreThe warranty required no deductible but did not
cover for fluids and filters during the engine changeOn May 13, 2015, I
received from the auto repair shop ***’s) a signed, completed
invoice for work performed and forwarded it to *** for payment
Involvement between a warranty company and the customer is not
something we do as a dealerThe warranty was an outside, third
party vendorWe not only pushed to get an approval, but got an
approval for $4,worth of work which was the amount submitted
on the invoiceAttached are supporting
documents which show our internal call tracking system and shows
outgoing calls to the customerI personally spoke with Mror Ms
*** on a minimum occasions in regards to updates, status, what
we could and could not do in order to assist them in getting the
engine repairedThe vehicle was sold as-is, acknowledged in/on
multiple sales documents with both seller and purchaser signatures
As well, I have attached internal emails which show our contact with
the warranty company as well as the garage and the invoice with email
attached requesting payment from ***.Wendy C*** Office Manager AAuto Sales

October 9, Dear *** *** RE: 10247247, The customer came
into our office on Friday September, 19, looking to purchase a vehicleThe customer was recognized by a long term employee as a young lady who had been coming in on a pretty regular basis since last summer looking for a vehicle. She had previously been told a range for down payment amounts on SUV’s and had stated she was going to save for a down payment. She came in that day with a male companion and completed an application and stated she was looking for a payment amount in the low $range; both she and her male companion test drove the vehicle and sat down with a sales person to discuss pricing The customer willingly offered her vehicle as trade along with her down payment. The customer and her male companion were with our sales person when they evaluated her vehicle. KBB.com shows fair trade in value for her vehicle between $and $when the vehicle, as hers was, is in fair condition. We offered her $1,for her vehicle even though the mileage, in excess of 200,miles, was exceedingly high. Payment amounts were discussed with the customer and in the presence of her male companion. Again, she stated she wanted a payment amount in the low $200’s and that she could not afford more As the deal was structured, she needed to provide $for a down payment in addition to the trade.She consulted her mother at least times during the course of the sale and her mother even assisted her with the down payment amount Paperwork was signed once monies collected, the customer was given copies of all paperwork signed, the customer provided the title to her vehicle and drove off with the Jeep *** ***. The next day, the customer came back to our location, removed all her personal property over a hour period (again, accompanied by her male companion) from the vehicle she traded and around p.mdrove off our lot.That day she also signed up for ACH draft from her checking account for the monthly payment and stated she was pleased with the vehicle purchased. She received a copy of the ACH draft she signed that day that would draft her payments from her account.The following Monday, September
22, 2014, the customer came into the office with her sister and spoke with
me. Her sister stated that she could not afford the payments and asked how we could approve her with her income. At the time, I explained the lender (who ultimately purchases the contracts) approves (or not) the applicants and that the customer must have met their criteria or they would not have been approved. The sister asked for us to take the vehicle back, cancel the contract and return the trade. I explained that was a decision made by our manager, not one I could make and that all paperwork had already been forwarded to the lender so technically it was their option. When I left a few minutes later, the customer and her sister were outside speaking to the sales person who sold her the vehicle and the sales person stated she gave copies of the buyer’s order and buyer’s guide to the customer and sister at their requestOn Tuesday, September 23, the
customer and her sister once again came back to the office. Our GM went over the sale as it happened, and
when he mentioned that the customer had consulted with her mom during the
course of the sale, the customer and her sister got into a heated debate
because the customer had told her sister that her mother was not aware at all
as to the trade or purchase of the vehicle.That day, four days after the initial sale, the GM offered to take back the vehicle, speak with the lender to cancel the contract but would not be able to refund the down payment.While the customer can claim “I’m
a disabled person and didn’t understand anything and they didn’t explain
anything to me either,” it is important
to note that:Our sales person spent over five hours with the customer and her male companion. The customer, throughout the process, consulted with her male companion on several occasions. The customer also spoke to her mom during the sales process and (on our end) was heard disclosing the trade, the payment amount and the fact that it came with an additional warranty At no time during the sales transaction did she say she did not understand a detail about the purchase. And, as with any customer, she was free to consult with anyone, including her sister, during the sales process if she had so desired. In regards to the repair on her
vehicle, I spoke with the customer the week of October and made her aware she
could take the vehicle into our shop on Friday, October to have it
checked. Per our garage staff, she did
not show up that day nor has she been in as of today’s date, Monday, October
13, 2014Sincerely, Wendy COffice Manager

Dear Sir, Madam,We as A-1 Autosales Dealer in Virginia inspect all our vehicles at an outside inspection station in Virginia , we do Not have an inspection station at our dealership, the vehicle had a valid Virginia inspection sticker, If the customer has any doubts regarding the vehicle tires to...

pass inspection the customer has to check with the inspection station that performed the inspection on that vehicle.We Do not guarantee any other state inspection , and we explain that to all customers, Each state is different. However, We reached out to the customer and provided the customer credit for this inconvenient situation as a customer courtesy , and he is happy with that.If you have any further questions please son't hesitate to contact me.Thanks

Love My Car Just got a VW Passat from A-1 Auto Sales. Great Service.

[redacted] purchased an as-is vehicle from us.  When he came to us with an issue, we reviewed the issue and assisted him in getting coverage for the repairs.  We not only replaced his radiator at our expense for parts and labor, negotiated with a certified garage for an almost 50% off...

his estimated repair cost but paid $500 out of our pocket towards that cost and worked with the after market warranty company to cover a non-covered issued.  [redacted] started the process with an almost $9,000 repair estimate and ended up paying $1,000 towards what became a $4,500 repair.  In regards to his issues and resolution, we replaced a temperature sensor that was throwing an check engine light that we were aware of on the day [redacted] purchased and made him aware of that at purchase.  The vehicle was brought in first thing in the morning and available for customer pick up two hours later.  While I would like to go into more detail, the purpose of the Revdex.com is to provide course for mediation or arbitration in dispute resolution.  Prior to filing his complaint with the Revdex.com, [redacted] chose litigation as a tool of resolution.  As a result, there is no opportunity available for resolution through the Revdex.com process.

Attached is response by A1 Auto Sales to complaint # [redacted] submitted by [redacted].  Please feel free to give me a call if you have any questions at ###-###-####. Thank you, Wendy C[redacted] July 18, 2015To whom it may concern: In regards to claim ID #
[redacted]; Mr. & Mrs. [redacted]...

purchased their 2007 [redacted]
on February 14, 2015. When they contacted our office due to the
break down of the vehicle, we towed the vehicle back to our garage,
gave them a loaner car use and performed work on their vehicle. The
oil pump did fail and our garage replaced the pump, oil pan, drained
and flushed the oil several times (all at our expense) and in
addition, we offered to go ahead and replace the timing belt (at
customer expense for parts only) as the vehicle was at the
manufacturer’s recommended mileage for that service. When we
completed our service, the customer was advised to drive at least
1000 miles and perform another oil change as our garage had noticed
metal shavings during the service (which is why we flushed the oil
several times). In addition, for customer
peace of mind, A1 Auto Sales provided, at no expense to the customer,
a third-party warranty through [redacted] Warranty. When Mrs. [redacted]
contacted our office after the services we performed and at the
second point of failure with the vehicle, she was advised our shop
was not able to get the vehicle in for service (our garage services
our vehicles, on occasion, as time permits, we do service vehicles we
have sold, we had just received and influx of 20 vehicles to process
to get on our lot and did not have the time nor resources to commit
to outside work). We recommended a garage for repairs gave the
contact information and explained how the warranty works.
Unfortunately, the warranty company denied the work based on what
amounted to objective, semantic interpretation of the issue. When
she notified us that it was denied, we contacted our local
representative. Many hours of work were spent on the phone between
the warranty company and myself, and when I made no progress with the
local rep on getting approval for the work under warranty, I stepped
up to the corporate level. Not only did the work get approved, but
it was approved at what the invoice was adjusted for because the
first engine found was no longer available and the one that was
available cost more. The warranty required no deductible but did not
cover for fluids and filters during the engine change. On May 13, 2015, I
received from the auto repair shop [redacted]’s) a signed, completed
invoice for work performed and forwarded it to [redacted] for payment.
Involvement between a warranty company and the customer is not
something we do as a dealer. The warranty was an outside, third
party vendor. We not only pushed to get an approval, but got an
approval for $4,500.00 worth of work which was the amount submitted
on the invoice. Attached are supporting
documents which show our internal call tracking system and shows
outgoing calls to the customer. I personally spoke with Mr. or Ms.
[redacted] on a minimum 15 occasions in regards to updates, status, what
we could and could not do in order to assist them in getting the
engine repaired. The vehicle was sold as-is, acknowledged in/on
multiple sales documents with both seller and purchaser signatures.
As well, I have attached internal emails which show our contact with
the warranty company as well as the garage and the invoice with email
attached requesting payment from [redacted].Wendy C[redacted] Office Manager A1 Auto Sales

On April 18, 2016 [redacted] did purchase a truck from us, in her name for her son.  At the point of sale, her son complimented on the age and the fact that there was no oil leak to be seen as he sat in our shop as we processed the vehicle for purchase.  As he test drove the vehicle off...

of our lot, he left "burning rubber" and leaving behind black stripes on the road from that action.  The same day as the purchase the vehicle he was seen at [redacted]'s across from our location "red lining" the engine" (running the engine at high rpm in order to roll black smoke out of the exhaust).  This causes excessive wear and tear on an engine and operating system.  It builds up pressure which is what leads to gaskets and O rings failing.    When the customer called back about an oil leak, we offered to assist in repairing but as the vehicle was sold with no leak, we mitigated expenses for the customer as much as possible, purchasing an O-ring kit to replace the rings on the oil pump in addition to replacing the oil pressure sensor switch.  We did find a leak at an O ring.  We did charge the customer $480.00 for parts and labor which was much less than would have been charged at a garage other than ours.  When repairs were made, our shop advised the customer that running the vehicle in the manner that was witnessed the day of purchase is hard on an engine and unless there have been modifications made, it was a good way to destroy the engine.  The customer’s son stated he would drive the vehicle however he chose.  [redacted] called back several weeks after the repair stating that her mechanic had informed her that the high pressure oil pump was bad. We offered her the part at our cost, sourcing the oil pump through our local supplier and passing along our discount ($450.00 for the part versus the $928.00 retail expense).   She asked for reimbursement for her repair expense of $358.00, stating we had used the incorrect O-ring.  However, we purchased the correct O-ring, something again, sourced through our local supplier.  At the time of sale, her vehicle (by her son's acknowledgement) had no oil leak and no indication of failing high pressure oil pump.  At time of sale, all customers are offered the opportunity to purchase an aftermarket warranty, the customer declined, opting to purchase a vehicle as-is. On that day, the vehicle had no oil leak, repairs and diagnosis were made as a courtesy and at a reduced expense.  The customer was given advisement to drive in a manner that would prevent wear and tear on the vehicle and refused.  As an As-Is, no warranty sale, the customer is responsible for all expenses after purchase.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: i believe that other consumers have the right to know about my bad experience, and how the business handel it. they knew about the problem and decided to sell unsafe and defective car to me. in fact,  they are using unprofessional tactics to make you buy their products not worrying about the outcome. people work hard for their money and trusting you to sell them a good car,  instead , the business sells a defective cars and not taking full responsability after the business make you sign as is document. what the business did not know is that even when you sign as is , as consumers , we are protected under the reinstallement of the contract. people now are not naives, and the law has changed.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1)  The letter minimizes the work that was completed during the first break down.  The following items were replaced:  Oil Pump, Rod Bearings, 5 quarts of oil, and timing belt.  According to A-1's invoice for repair, Oil pump loss pressure, second rod bearings, main rod bearings not damaged.  When we picked up the car after repairs were completed, the mechanic stated he had to rebuild the bottom half of the engine but the upper half was unaffected.  At no time, did the A-1 mechanic advise us that the motor had metal shavings and to change the oil in 1,000 miles, however, we never made it 1,000 miles.
2)  A-1 Auto Sales did not furnish the extended warranty at no charge.  In fact, we had originally turned down the extended warranty, however, when the General Manager, Adam, found that the price stated on Cars.com was lower than what he had wanted for the car, he asked us if we would at least buy a 6-month extended warranty as he loss money on the sale of the car.
3)  The letter states: "Involvement between a warranty company and the customer is not something we do as a dealer.  The warranty was an outside, third party vendor."  When we purchased the car they stated they would prefer if the extended warranty had to be used to please go through A-1 Auto Sales.  We did as requested.
4)  Wendy C[redacted] did speak to my husband and I on many, many occasions.  She was more than helpful, however, she was constrained as to what the General Manager was willing to do.  When my husband and I specifically asked to speak to the General Manager, Wendy said she would ask him to call us.  When we spoke to Wendy the next day, she reported that the General Manager, Adam, would not speak to us.
Regards,
[redacted]

Hello,We tell all of our clients that processing tag and title could take up to 30 days due to the fact of some of the title comes directly from Richmond DMV after bank release the lien when there is a pay off on it. In this case we did not get the title in house until 3 weeks after the sale....

We have emailed the customer on July 31st asking for an emission to process the tags. We did not get an emission until August 15th 2017.We did process the tags on August 16th 2017 and we sent them to the customer via FedEx tracking number [redacted]. Tags were received on August 17th 2018. There was a miscommunication some where [redacted] had no reason to drive on Dead Tags we could have easy issued a second set of temporary tags and registration by the time we process his hard tags. At this point tags where issued and sent and everything is taking care of.

Complaint ID:[redacted]We have responded to this complaint before. I just went over it with our mechanic to find out all the detail on this matter.We have already took care of this client by offering the job under our cost. The job replacing the O Ring and sensor Valued at $621.58 we did it for them for $450.00 ONLY even though customer signed an AS IS form when they took a delivery of the vehicle, and they refused any extended warranty that was offered to them at the time of delivery. I have checked on the O ring Claim here is what I found out The O ring is an O ring and we have used the right part and it is not an AC O Ring. AS we sated before Customer son said he can drive the way he want to drive after telling him you can not just red line a diesel truck like that and you can not burn rubber then complain to us that it is leaking again. If you abuse Any Automobile or Machine it's going to break. When [redacted] picked up her DMV hard plates she admitted to us that her son was driving the truck really hard and we advised without the proper modifications there is a risk of causing extensive damage to the truck or to the motor.  A-1 Auto Sales is willing to offer them $100.00 as a customer courtesy to take care of this matter. This offer not negotiable and A-1 Auto Sales would not pay any other amount. Sincerely,Adam G[redacted] General Manager

Complaint :mr [redacted] sold me a vehicle he knew had a malfunction,or damage parts.Oh he need take what I paid out of my payment I only 900 on my truck I put 4000 down he purposely sold me dat truck I ask him me an my Sister ask him water the leak was pan has rusted real bad he had to know there was leak 2 MONTHS I HAD IT I HARDLY DROVE ANY STILL MAKING PAYMENTS HE DIDN'T WANT ME LET A MACHINIST LOOK AT IT HE SAID JUST DRIVE THE [redacted] TRUCK Desired SettlementResolution: he take the money out the for parts oil pan, an gasket ,5gallons oil,I have pictures an receipts for all statement from the machinic Business Response Ms. [redacted]'s remarks and comments are completely inaccurate. Here are the details of her transaction. Ms. [redacted] purchased a 2003 Dodge Durango February 14 2014. The purchase price of the vehicle was $4950. She paid $3500 down with 6 payments of $250 scheduled for the 3rd of each month. She made the 1st payment 3/5/2014 and said she was very pleased with her Durango. Her payment scheduled 4/3/2014 has not been received. As far the oil pan leak is concerned we never saw any signs of a leak. The vehicle had been parked underneath a carport on cement with no signs of a leak at all. At this point Ms. [redacted] owes 5 payments of $250 to release the lien and gain title of the vehicle. Consumer Response Have proof receipts oil mechanic statementHave proof of oil pan an pictures an statement from the mechanic statement have actual oil pan was kept it and receiptsBusiness Response The car was in good working order when she purchased it. We never saw any oil pan issues. The sheriffs department of [redacted] County says it is now in an impound facility. We are not reimbursing any money.

Review: After a recent Vehicle purchase from this Dealership, the Salesman, David P[redacted], has used my private information from the credit application to text my private phone number.Desired Settlement: I have written to the owner of this business, his name is Adam, and have been unsuccessful in this matter. The owner has not even tried to contact me. I feel that some type of privacy rights have been violated in this matter, and I should at least receive a phone call. I mailed the letter certified with a signature required, thus, I know they did receive it.

Business

Response:

August 12, 2014Dear [redacted],Below is a timeline in regards to complaint #[redacted]:• On Tuesday, July 29,2014 the customer came to our location at [redacted] and disclosed her concern to me regarding what she felt was inappropriate use of her personal contact information by one of our salesmen. I did state I would share the information with our GM and have him get in touch with her. At that time, she disclosed a vague personal connection to the sales person (she was friends with his espouse) but stated she had not had personal contact with him prior to the purchase of her vehicle.• I was not aware on Tuesday, July 29, 2014 that our GM would not be in our office until Wednesday, July 30, 2014; however, on 7/30/14 1 made him aware of the customer visit, her concern and request to be contacted• On Wednesday, July 30, 2014, our GM spoke directly with the sales person that had contacted the complainant, reminded him of privacy laws and that he was not to have contact with any customer via their personal cell or home phone numbers unless it related to their prospective, current or former business relationship with A1 Auto Sales. All other employees were reminded as well. o It is important to note on this day that our salesperson disclosed that the complainant was a personal friend of his ex-spouse and that there was communication between cell phones in his name and the complainants prior to the purchase. He is still going through a contentious separation/divorce at present. At this time, a decision was made to not to pursue communication via phone with the customer due to the entangled personal/professional relationship of our customer, employee and his ex-spouse.• On August 6, 2014 the attached letter was placed in my inbox with a request to respond within one week. o Per the letter sent by the customer, "I will allow 1 week to hear from you upon receipt of this letter," her letter was documented as received on August 6,2014 which would have allowed until August 13, 2014 for response.• On August 8, 2014 that written response, outlining the steps we took to ensure our customers' privacy was mailed in response to the complainants' letter. It was sent via certified mail, to her address on file with a USPS tracking number of [redacted]- I have attached the USPS tracking information provided by inputting that number in the USPS system as of today, August 12, 2014.Attached documentation includes:*Original letter from complainant* written response (with Certified tracking sticker attached)*USPS certified tracking update status provided by USPS current through August 12, 2014 Sincerely,Wendy COffice Manager