When our Suppliers receive our payments, they normally allocate the funds to particular job addressesIn this case, the bill was paid however, the payment was applied towards a different address Since this occurred, both the customer and I received what is called a pre-lien notification When we received this, we called our Supplier and we immediately looked into it and discovered what had occurred The customer did contact us asking what was going on and we explained it to them and advised the customer that the bill would be paid by a certain date We noticed on our account that the payment had not been processed on that date, so we called our supplier unfortunately, the date we committed to paying it happened to land on a Holiday The particular person that processes our payments was not only off that Holiday date, but also took an additional day off, thus delaying the payment by an additional day After they arrived for work that morning, our Supplier immediately processed the payment and like they always do, emailed us a receipt We did provide our customer with this proof of payment, a release signed from our Supplier and an email from them confirming and reassuring them that everything had been taken care of In May, we will be in business for years and this is the first time this has happened and we understand the customer's concern, but we did everything in our power to resolve it [redacted] A-Budget Roofing, Inc.,
Revdex.com: My complaint to Revdex.com was made BEFORE final resolution was received from both ABudget Roofing and their supplier's proof of payment ABudget Roofing was the VICTIM of unusual circumstances with their supplier who acted unilaterally to file the pre-lien notice In fact ABudget Roofing had apparently paid their supplier for materials on my project, but that supplier had erroneously credited that payment to another project [redacted] at ABudget Roofing upon discovering the error and holiday-delayed receipt of their "second" payment for my project materials acted honestly, forthrightly and promptly to let me know the resolution status with their supplier As frightening as it was to receive a potential lien notice on my home it turned out not to be the fault of ABudget Roofing and they acted with courteous, prompt action to resolve the issue with their supplier's mistake If anything I am even more confident of the integrity, reliability and forthrightness of ABudget Roofing's courteous concern for, and treatment of, their customers I will have no hesitation using them in the future and will be recommending [redacted] Apodaca and his company to others Regards, [redacted]
When our Suppliers receive our payments, they normally allocate the funds to particular job addressesIn this case, the bill was paid however, the payment was applied towards a different address Since this occurred, both the customer and I received what is called a pre-lien notification When we received this, we called our Supplier and we immediately looked into it and discovered what had occurred The customer did contact us asking what was going on and we explained it to them and advised the customer that the bill would be paid by a certain date We noticed on our account that the payment had not been processed on that date, so we called our supplier unfortunately, the date we committed to paying it happened to land on a Holiday The particular person that processes our payments was not only off that Holiday date, but also took an additional day off, thus delaying the payment by an additional day After they arrived for work that morning, our Supplier immediately processed the payment and like they always do, emailed us a receipt We did provide our customer with this proof of payment, a release signed from our Supplier and an email from them confirming and reassuring them that everything had been taken care of In May, we will be in business for years and this is the first time this has happened and we understand the customer's concern, but we did everything in our power to resolve it [redacted] A-Budget Roofing, Inc.,
Revdex.com: My complaint to Revdex.com was made BEFORE final resolution was received from both ABudget Roofing and their supplier's proof of payment ABudget Roofing was the VICTIM of unusual circumstances with their supplier who acted unilaterally to file the pre-lien notice In fact ABudget Roofing had apparently paid their supplier for materials on my project, but that supplier had erroneously credited that payment to another project [redacted] at ABudget Roofing upon discovering the error and holiday-delayed receipt of their "second" payment for my project materials acted honestly, forthrightly and promptly to let me know the resolution status with their supplier As frightening as it was to receive a potential lien notice on my home it turned out not to be the fault of ABudget Roofing and they acted with courteous, prompt action to resolve the issue with their supplier's mistake If anything I am even more confident of the integrity, reliability and forthrightness of ABudget Roofing's courteous concern for, and treatment of, their customers I will have no hesitation using them in the future and will be recommending [redacted] Apodaca and his company to others Regards, [redacted]