A-1 Carpet and Tile Care

In reply tot he complaint you received on A-carpet and tile careAs you stated there are two sides to the situationI will explain what took placeWhen I finished the job I asked Mrs***, the home owner to approve the jobShe did so and paid meThat evening I went out of town
Mr*** called me days later and said I needed to come over and recheck the jobI explained I was out of town and told him what days and times I had available which he refusedhe then got irritated and cussed me out using extreme profanity demanding I come right thenHe said many threatening statements. Therefore, I choose not to deal with these type of peopleHad he been civil this would nto have happened.
Regards,
A-Carpet and Tile Care

Dear [redacted]: Re: ID [redacted]In response to [redacted] complaint. I have submitted an itemized bill to the insurance company. On completion of the job I asked [redacted] Brown for an address to mail her the bill since her signature hired me. She refused to give me her...

mailing address. She does not live in the mouse that had the water leak. She lives somewhere in Houston. Also I dried out 3 rooms not 2 that were stated. It is not right when the person responsible for the bill will not give you a mailing address to receive the bill. The insurance company is not giving me a positive response to my itemized bill. I will be sending them any further information they need. Regards, A-1 Carpet and Tile CareOwner

In reply tot he complaint you received on A-1 carpet and tile care. As you stated there are two sides to the situation. I will explain what took place.When I finished the job I asked Mrs. [redacted], the home owner to approve the job. She did so and paid me. That evening I went out of town. Mr. [redacted]...

called me 3 days later and said I needed to come over and recheck the job. I explained I was out of town and told him what days and times I had available which he refused. he then got irritated and cussed me out using extreme profanity demanding I come right then. He said many threatening statements. Therefore, I choose not to deal with these type of people. Had he been civil this would nto have happened.  Regards,A-1 Carpet and Tile Care