A-1 Casino Mini Storage

[redacted] Revdex.com Via[redacted] Re: Your File#[redacted] Dear [redacted], We are in receipt of your letter dated May 4, 2015 wherein you included the complaint you received from [redacted], File # [redacted] was a customer of ours who has rented space from time...

to time in our storage facility. Ms. [redacted] rental history is demonstrative of a chronic late-payer; her rent was rarely paid timely. Over the years, our on-site managers have repeatedly waived many of the charges that Ms. [redacted] should have paid for late fees, etc. due to her repeated delinquent payments. Our on-site managers have violated company policy by waiving fees that should not have been waived. In our experience, waiving delinquency related fees on multiple occasions simply leads to more delinquency in rental payments, so, although we understand our managers' good intentions to help out tenants who have financial difficulties, we believe that the delinquent payments are worsened in these cases. Ms. [redacted] was granted far too much leniency in her ongoing delinquency. It is quite apparent from her actions that Ms. [redacted] does not understand that her legal obligations to us for timely payment of her rent should have been taken more seriously. We have honored our contract with her and bent over backwards to be accommodating, and yet she's still asking for more. Ms. [redacted] was repeatedly warned of the consequences of her delinquency. She was contacted on numerous occasions by telephone. We followed Washington law and claimed a lien on Ms. [redacted] property pursuant to RCW 19.150.020. Pursuant to RCW 19.150.050 and RCW 19.150.060, we mailed pre-lien notices and lien notices to both her and her alternate contact specified in the lease. Ms..[redacted] made a partial payment on December 17,2014 and was told at that time that pursuant to RCW 19.150.l00 she must pay the remainder of the balance of the lien, plus one month's rem in advance to prevent the sale of her property. As an accommodation to Ms. [redacted], we delayed the sale of her property for an additional month (it was originally scheduled to be sold in December but we held off until January). After not hearing from Ms. [redacted] for more than six weeks, we sold her property on January 29, 2015 in a public auction pursuant to RCW 19.150.070. RCW 19.150.080 states in pertinent part, "... the property, other than personal papers and personal photographs, may be sold or disposed of ..." (emphasis added in italics). The buyer of [redacted] property boxed up all of the "personal papers and personal photographs" found in [redacted] unit for return to her and they were returned. This is standard industry practice and we require it of all of our buyers in order to comply with the law. Nothing in the statute requires return of computers or hard drives. Nevertheless, it is common that some buyers return computers and/or hard drives because they (a) find no value in keeping them and (b) don't want the cost of disposal and (c) don't want to deal with specious claims regarding identity theft, etc. as indicated in Ms. [redacted] complaint. The buyer of Ms. [redacted] property returned her computer even though they were under no legal obligation to do so. We would appreciate it if you would explain to [redacted] that if she simply honored the terms of her lease by paying her rent in a timely fashion she would not be worried about the whereabouts of her electronic records. We would also appreciate any help you could provide us in collecting the remaining balance due from Ms. [redacted]. We hope that this is adequate for your needs in dealing with Ms. [redacted]. Please feel free to contact me if you require anything else. Sincerely,