A-1 Chem-Dry Reviews (7)
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me"Yes, all is resolved, they refunded me and I am very happy"
I am rejecting this response because:Yes, I get the non-transferable and non-refundable clause on the tickets, if the reason for me not redeeming the ticket was due to something outside of your company's control, such as me breaking a bone or my car breaks down. However, it doesn't make sense to me that your company can refuse service to me after I purchased a product and was denied entry to use the product, based on the size of your company's parking lot. If I bought an airline ticket (that are also typically non-refundable), and the airline did not schedule correctly and was unable to have an airplane available, I would expect them to give me a refund because they were unable to provide the service I paid for. From my point of view, if your company's parking lot could only hold 10 cars, and you sell 100 tickets, assuming everyone is bringing their own car, your company would have pocketed 90 people's money without giving them the services they paid for. The only incentive for your company would then be to have the smallest parking lot available. That to me doesn't seem like a fair business practice.
"The issue has been resolved with the guest. After multiple attempts to resolve the issue, we were able to reach an agreement. The agreement resulted in a full refund for the customer and his family.” Please let me know if you have further questions or what other actions we should take. Thanks...
for your time. Cheers.
Mr. [redacted] Again, we apologize for your experience. Beyond the parking issue when you purchase any Sierra-at-Tahoe product it clearly states on our products and website that tickets, passes, etc. are non-transferable and non-refundable. We understand your situation and are sorry that we can be of no further assistance. Best of luck with your classes.
I am rejecting this response because: [redacted],As I explained during my first several calls, this doesn't work for me. I was able to take a weekend vacation from school as my class was just starting up, but I am back in my classes and will not be able to make the long trip required to travel all the way to Northern California within this season. If someone had been available to let my party know parking would reopen, or if we had been given some direction as to an alternate parking lot (as it stood we had to drive half an hour down the mountain to even get cell service), we would have stayed and attempted to visit the park. However, this did not happen, and because I am unable to come back during this season, I feel that my ticket has been forfeited without any service or compensation provided to me. I am not asking for a refund for the long trip I had to take to visit Sierra's resort, just for the day I was unable to use my ticket due to Sierra's lack of available parking.
Dr. Mr. [redacted] After receiving an email form the Revdex.com in Sacramento I’d like to personally follow up with you. We’re sorry to hear about your recent experience at Sierra-at-Tahoe. We are also happy happy to acknowledge the extra ticket that you were unable to use, for any other day this season....
Sierra-at-Tahoe is located on USFS land and we have a maximum amount of parking spaces. Once we’ve reached this amount, we have to begin to hold traffic at Highway 50. This is because we must maintain access for emergency services. Parking reopens as vehicles leave and spaces become available. With the recent snow and beautiful weather skiing and snowboarding are in high demand. We do our best to service everyone while keeping safety our number one priority. We'd also like to apologize for the misinformation you were given in regard to a "refund". As stated above, we are happy to acknowledge your ticket at another day this season. If you’d like to redeem this ticket please let us know and I will be happy to personally set it up. Thanks for your understanding and we hope to see you before the season is over. See you on the mountain.
[redacted]. I was quoted a price of $90 over the phone and when the technician showed up the contract was for $115. When I objected he said it was for "sanitizing" which should be part of the regular carpet cleaning. The technician spent a total of 21 minutes at my house from the time he first knocked on the door until he packed up and left. The carpet took 6 hours to dry and I discovered the next day that the rug was still not clean. I object to the nondisclosure of the "extra charge" over the phone and the fact that the technician did not actually clean the rug well at all. While the technician was at my house, I called the company to complain of the extra charge and the person taking my call just apologized for "forgetting" to tell me of the charge. Later that day I wrote a letter to the owner of the business outlining my complaint; there has been no response.
A-1 Chem-Dry Rating
Description: CARPET & RUG CLEANERS
Address: 909 3rd St. S., Nampa, Idaho, United States, 83651
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