A-1 Collection Agency, LLC

July 23, 2015Revdex.com of New MexicoRe: Compliant of [redacted] ***The following is a brief synopsis of this accounts history2/11/An account was placed for collection in the name of [redacted] ***, A notice was mailed to the address of [redacted] ***.2/25/ We contacted Ms [redacted] at which time she indicated that she would contact her insurance carrierShe also stated that her new address was [redacted] ***A new validation notice was mailed to the updated address.4/15/We contacted Ms [redacted] who stated that she was continuing to work with her insurance carrier.6/30/Ms [redacted] was contacted again and stated that she was unable to pay.11/8/We attempted to contact Ms [redacted] by telephone12/30/A telephone contact was attempted and a new notice was mailed.1/27/We called Ms [redacted] and requested a return call2/29/Attempted to contact Ms [redacted] by telephone but the number was re-assigned to a different consumer.3/14/A new account was placed for collectionA validation notice was mailed to Ms***.4/2/We contacted Ms [redacted] by telephoneShe indicated that she had insurance through [redacted] She stated that she would follow up with the carrier if we would send her a print out of the account informationA print out was mailed later that day.6/20/to 12/13/We made telephone attempts to contact Ms*** 1/21/We attempted to contact Ms [redacted] by telephone.1/28/received notification that the address on file was no longer a good address for Ms***.6/3/A new account was placed for collection and a validation notice was mailed to Ms***s at [redacted] ***in the name of [redacted] ***.6/9/We contacted Ms [redacted] aka Ms [redacted] by telephoneShe stated that she was not interested in paying her accounts and hung up.8/27/We contacted Ms [redacted] aka Ms [redacted] by telephone She stated that the services were for her child who was covered by [redacted] and that she was disputing the charges All accounts were flagged as in dispute2/25/We contacted Ms [redacted] by telephoneShe stated that she had sent us the insurance informationAfter reviewing our notes we advised her that she stated that she would contact the carriersCheck for any insurance information that could have been scanned to the accounts, but were unable to contactShe then advised us that she would speak to her boyfriend about making payments and call us backShe terminated the telephone conversation and hung up.7/16/We contacted Mrs [redacted] again who continued to argue.7/24/I have contacted the provider for all accounts The account listed 2/11/patient was in the process of applying for [redacted] and provided a charity application which she failed to complete and send inThe account listed 3/14/was billed to [redacted] who paid their contractual amount leaving the remaining balance patients responsibilityThe account listed 06/03/patient stated at the time of service that she did not have insuranceProvided gave her a charity application to complete and send in Provider did not receive the completed application back Based upon the information contained in this account, I don’t believe that we have violated any state or federal regulations If you require any additional information please feel free to contact me Best regards Todd B [redacted] Collection Manager 1/13/A notice was mailed to Ms***s and a telephone contact was attempted

As a data furnisher to the credit reporting agencies we have an obligation to report information that is true/correct, and also an obligation to correct or remove information which is not true or not correctIn review of Mr. ***'s it is not clear as to if he was mailed a validation notice to
a previous address in TexasTherefore I have submitted a universal data form to the credit reporting repositories which we furnish data to and have requested that the account be deleted from Mr***'s credit report

Revdex.com 7007Jefferson StNE Ste, A Albuquerque, New Mexico Re: Complaint of *** *** The following is a brief history in relation to the complaint submitted by *** ***June 8, Mrs, *** telephoned our office & spoke to Jake S*She asked him to provide her with
the patient account numbers associated with her collection accountsMrS*** offered to mail her a detail statement regarding her outstanding accountsMrs*** declinedMrS*** provided Mrs*** with the information requestedShen then asked him to go back and also provide her the balances associated with each account numberMrS*** then starts to provide her with the requested information but Mrs*** then asks him to repeat some of the informationAt this point he becomes agitated and tells Mrs*** that he is not going to go back a repeat the information & if she is unable to get the information written down correctly that he will send her a detailed print outMrs*** now askes to be transferred to a manager and starts to ask for the managers name but she is cut off when the call is transferredI returned Mrs, ***'s call but only got her answering machineBecause the FDCPA requires a debt collector to leave meaningful disclosure in all communications with a consumer "this communication is from a debt collector & is an attempt to collect a debt" as a matter of company policy we do not leave any messages on a consumers answering devices as they may be overheard or intercepted by a 3rd party which is also a violation of the FDCPAWhile we are unable to find any violation under any state or federal statute, we do acknowledge that Jake S*** did violate our patient friendly collection practices policy and have addressed his inappropriate behavior with himPlease let me know if you need any additional information.*** ***Best regards Todd B*** Collection Manager

July 23, 2015Revdex.com of New MexicoRe: Compliant of [redacted]The following is a brief synopsis of this accounts history2/11/2011 An account was placed for collection in the name
of [redacted], A notice was mailed to the address of [redacted] [redacted].2/25/2011...

We contacted Ms. [redacted] at which time she indicated
that she would contact her insurance carrier. She also stated that her new
address was [redacted]. A new validation notice was
mailed to the updated address.4/15/2011 We contacted Ms. [redacted] who stated that she was
continuing to work with her insurance carrier.6/30/15 Ms. [redacted] was contacted again and stated that she
was unable to pay.11/8/11 We attempted to contact Ms. [redacted] by telephone12/30/11 A telephone contact was attempted and a new notice
was mailed.1/27/12 We called Ms. [redacted] and requested a return call. 2/29/12 Attempted to contact Ms. [redacted] by telephone but the
number was  re-assigned to a different
consumer.3/14/13 A new account was placed for collection. A
validation notice was mailed to Ms. [redacted].4/2/13 We contacted Ms. [redacted] by telephone. She indicated
that she had insurance through [redacted]. She stated that she would follow up
with the carrier if we would send her a print out of the account information. A
print out was mailed later that day.6/20/13 to 12/13/13 We made 6 telephone attempts to contact
Ms. [redacted].
1/21/14 We attempted to contact Ms. [redacted] by telephone.1/28/14 received notification that the address on file was
no longer a good address for Ms. [redacted].6/3/14 A new account was placed for collection and a
validation notice was mailed to Ms. [redacted]s at [redacted] [redacted]in
the name of [redacted].6/9/14 We contacted Ms. [redacted] aka Ms. [redacted] by telephone. She
stated that she was not interested in paying her accounts and hung up.8/27/14 We contacted Ms. [redacted] aka Ms. [redacted] by telephone.
She stated that the services  were for
her child who was covered by [redacted] and that she was disputing the charges.
All 3 accounts were flagged as in dispute. 2/25/15 We contacted Ms. [redacted] by telephone. She stated that
she had sent us the insurance information. After reviewing our notes we advised
her that she stated that she would contact the carriers. Check for any insurance
information that could have been scanned to the accounts, but were unable to
contact. She then advised us that she would speak to her boyfriend about making
payments and call us back. She terminated the telephone conversation and hung
up.7/16/15 We contacted Mrs. [redacted] again who continued to argue.7/24/15 I have contacted the provider for all 3 accounts.
The account listed 2/11/2011 patient was in the process of applying for
[redacted] and provided a charity application which she failed to complete and
send in. The account listed 3/14/14 was billed to [redacted] who paid their contractual
amount leaving the remaining balance patients responsibility. The account
listed 06/03/14 patient stated at the time of service that she did not have
insurance. Provided gave her a charity application to complete and send in.
Provider did not receive the completed application back.  
Based upon the information contained in this account, I don’t
believe that we have violated any state or federal regulations.
If you require any additional information please feel free
to contact me.
Best regards
Todd B[redacted]
Collection Manager
 
 
 1/13/14 A notice was mailed to Ms. [redacted]s and a telephone contact
was attempted.