A-1 Concrete Leveling and Foundation Repair

To Whom it May Concern,I just wanted to let you know that I received a response from sharp healthcare indicating that they researched my account and determined that I do not owe them anything and that they in fact owe me $and I will be refunded.Thank you very much for your assistance.***
***
***

Revdex.com Viewridge Ave#San Diego, CA 92.123-1688April 10, 2017ID#***Dear *** ***,I am in receipt of your letter addressed to *** ***, our legal Secretary here at Sharp HealthCareMs*** has requested that I respond on her behalf to your correspondence.Sharp HealthCare responded directly to Mrs*** on April 10, 2017, both by phone and in Writing, to address her grievanceWe have researched Mrs***'s billing record, and have issued two refunds of Seach, which satisfied her concerns.Should you have any questions regarding this matter, please contact meat ###-###-####Thank you.Sincerely,*** *** Manager, PFS Customer Service

I have attached the Signed Hippa Release Document

Sharp HealthCare has communicated directly with our patient in writingThe letter provided a signed copy of the patient's Conditions of Admission (COA) agreement, directing the patient to item number two where the legal relationship is explained between a Hospital and Physicians.Should you have any
questions regarding this matter, please contact me at *** ***I would be happy to speak with you.Sincerely,*** *** Sharp HealthCare Manager, Patient Financial Services

I am in receipt of your letter addressed to Ms*** ***, Legal Secretary, Sharp HealthCareMs*** has requested that I respond on her behalf to your correspondence.Sharp HealthCare responded directly to Mr*** on January 11, Additionally, Mr*** Was provided with instructions to
communicate directly with his insurance provider.Should you have any questions regarding this matter, please contact me at (***) ***-***I would be happy to speak with you.Sincerely,*** *** Sharp HealthCare Manager, *** *** ***

I am in receipt of your second letter to Ms. [redacted], Legal Secretary for Sharp HealthCare (SHC). Ms. [redacted] has requested I respond on her behalf to your correspondence.Sharp HealthCare has again communicated directly with our patient in writing. We have once more directed our patient to review the Conditions of Admission (COA) agreement previously provided, directing the patient to item number two, where the legal relationship is explained between a Hospital and Physicians.Should you have any questions regarding this matter, please contact me at [redacted]. I would be happy to speak with you.Sincerely,[redacted] Sharp HealthCare Manager, Patient Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I was able to speak directly with a representative of the hospital, who listened to my issues, adjusted what was...

being billed accordingly, and accepted my payment.  I am also in receipt of documentation from Sharp Hospital and the collection agency that the matter has been resolved and had been removed from my credit reports.
Regards,
[redacted]

Dear Mr. [redacted]:I am in receipt of your letter to Ms. Jenna Haynes, Legal Secretary for Sharp Health Care (SHC). Ms. Haynes has requested I respond on her behalf to your correspondence.Sharp Health Care was able to discuss the matter directly...

with Mr. [redacted] on January 29, 2018. A resolution was reached between both parties and written confirmation has been supplied to Mr. [redacted] accordingly.Should you have any questions regarding this matter, please contact me at (858) 499-4246. I would be happy to speak with you.Sincerely,[redacted] Sharp Healthcare

On 03/15/17 I rcvd a FINAL NOTICE, DELINQUENT ACCOUNT bill from Sharp Rees Stealy (SRS), a Sharp Healthcare provider for $193.79. I called billing 0n 03/16/17, and was told the bill includes a charge of $40 for Date of Service (DOS) 10/11/16 which I paid on 01/03/15, a charge of $40 for DOS...

01/23/17, for which I had not yet rcvd a bill and which my [redacted] medical insurance had not yet finished processing when I spoke with BC a week prior, and a charge of $113.79 for which I rcvd a bill 01/14/17, but because that bill incorrectly included the a charge of $40 for DOS 10/11/16, I had contacted SRS, and was told not to pay the $113.79 until my account was credited for the $40 paid on 01/03/17. In my call to SRS 03/16/17, I was also told that I should not have rcvd a FINAL NOTICE DELINQUENT ACCOUNT letter unless I rcvd 3 prior bills, however I had not rcvd a bill since 01/14/17. The billing rep verified I had paid the $40 for DOS 10/11/16, but said it had been applied to a DOS 09/23/16. The bill I paid on 01/03/17 included a balance of $10 for DOS 09/23/16 and I paid on 1/03/17. I asked to speak to a manager, the billing rep said a manager would call me that day, and I rcvd no call. I also spoke to [redacted] (619-644-6928) 03/16/17. She offered no help. In 2016 I was in SRS billing and [redacted], in an attempt to resolve multiple billing errors on my account. SRS made mistakes such as failing to file a claim with BC for over 6 months (DOS 07/07/16) on my behalf, moving money I paid for specific dates of service to other dates of service without my permission, and failing to bill accurately for doctor visits. On multiple occasions SRS billed BC for medication provided and paid for through my prescription coverage [redacted] (DOS 04/07/16, DOS 07/07/16) which resulted in BC (correctly) denying claims. I spent many hours trying to resolve mistakes made by SRS billing.On 03/17/17 I paid $193.79 (conf. #[redacted]), and have now paid the $40 for 10/11/17 twice. I want SRS to perform a thorough review of my account. It’s extremely upsetting to receive a FINAL NOTICE DELINQUENT ACCOUNT letter, and especially unfair and insulting in light of the many hours I’ve spent trying to resolve multiple and continuing mistakes made by SRS billing, and the fact I did not receive a bill since 01/14/17, and was told by SRS billing not to pay the $113.79 on that bill until they could properly credit my account. I want an apology from SRS for the stress they’ve caused me, and an extensive review of their billing and customer service processes. SRS should not be allowed to threaten my credit by sending a FINAL NOTICE DELINQUENT ACCOUNT and threaten to send my account to a collection agency when the mistakes are made by SRS.

Thank you for contacting the Revdex.com regarding your healthcare experience. We are very sorry to hear that our services did not meet your expectations. Your concern was received in the Quality Management Department for review.SRS has an extensive Quality Management Program, which...

includes the evaluation of all issues of concern brought to our attention. We are dedicated to providing high quality medical care and patient satisfaction.An evaluation of your concern has been conducted by the SRS Quality Management Department. A thorough evaluation helps to determine if the care you were provided met the community standard of care. Furthermore, it helps SRS to review the current Standards of Practice to identify any potential opportunities for growth and betterment. Please be aware that we take your concern very seriously.Information generated from the Quality Management Department review is confidential, as expressed in the California Evidence Code, the Health and Safety Code and the California Business and Professionals Code. For this reason, SRS is unable to discuss the outcome of Quality Management reviews or the disciplinary steps that may be taken within SRS.All patient concerns are cumulatively tracked regardless of the outcome. This is a component of the overall Quality Assurance monitoring program which evaluates medical care provided to our patients. Communication is an essential component of medical care, and through communication, we can improve the services provided to our patients.On 2/25/16, you were contacted via phone by the PFS Dept. to inform you that you would be responsible for a copay of $250.00 due at the time of service, 2/29/16.In addition to the phone notification from the PFS Dept., a copy of the approval for surgical referral authorization was mailed to you on 1/18/16 stating, “Please note that payment for services is dependent upon your eligibility with Sharp Rees-Stealy Medical Group and Health Net at the time services are rendered. You may have a co-payment at the time services are rendered. For questions regarding benefits or co-payment information, please call Health Net, Customer Service Department at 1-800-522-0088”.You made the copayment of $250.00 on admission, but you were also responsible for a 20% co-insurance on the out-patient procedure, for which you are being billed in the amount of $2,524.54.The PFS Dept. has spoken with you on several occasions and you have been offered the following payment options:Discount 20%: $2,019.63Monthly payment plan 12 months $210.38Loan 24 months $112.34Loan Pt Pref. 24 months$114.00Upon review of the concern with Patient Financial Services (PFS) Department, it has been determined that you are responsible for the 20% co-insurance for services performed on 2/29/16.To discuss this matter directly with the PFS Dept. or for any questions, please call [redacted].You also have the right to initiate an independent review with your health plan by contacting them in writing. If so, please address your concerns to your health plan, Appeals/Grievance Department.Sincerely,[redacted] Care Coordinator Quality Management Sharp Rees-Stealy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Sharp Memorial is admitting the doctors who practice at their facility are guilty of deceptive practices regarding non disclosure of their non-participating status with Blue Cross Blue Shield.  They are accepting no guilt based on the Doctor's are contract and they have no control over their billing practices.  These Doctors wear Sharp Smocks, they hand out Sharp business cards, and they have Sharp business addresses.  So they think it's OK for these Doctors to financially destroy patients and their families because the Doctors are contract.  Is this the type of businesses Revdex.com has as members?  The same goes for Alvardo Hospital.
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by A-1 Concrete Leveling and Foundation Repair regarding...

complaint ID [redacted]
Regards,
[redacted]