A-1 Door Company

[redacted] ,The employee who serviced the customer is question is on vacation until January 5, I will address it with him on the 5th and have you a response by the 6th Your original e-mails were sent to my daughter's junk e-mail file and therefore, they were not opened.Thank you, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not "changing" my stories and the technician that came out is well aware where my vehicle was parked Not in the garage but outside at the end of my driveway and the garage door was stuck in the middle of going down, so there was no way I could have moved anything The technician looked around and saw that it could not have hit anything When I said "I pushed the button" I meant to the one in my car on my remote to close the garage door as leaving Mr*** *** is well aware of the cost of a motor He is also well aware of the cost of a garage door The motor runs anywhere from $100-$max As I stated to him when we spoke on the phone, unless there is evidence of what the "settings" were set before he is basing his claim merely on his technicians memory I understand Mr*** *** is hoping to work with *** *** ***, however I feel like these companies should work together to resolve this issue A1-Doors did the work, and *** *** *** assigned them the work I have had a 3rd party weigh in and they have advised me that the motor has caused this to happen without a doubt My garage door is being secured shut with a screwdriver I have been strongly advised to try and resolve this issue with the companies I have spent several hours and days making phone calls and emails back and forth It is my hope that A1-Doors continue to make the necessary efforts to work with *** *** *** and resolve this issue In the meantime I would like to not have to continue to go back and forth with both companies to do the right thing It is not my intent to damage the reputation of any business I am not asking for anything that I do not believe is not fair and just I do not want any money back; I just want the garage door and motor repaired or replaced I believe that is beyond fair and honest
Regards,
*** ***

I needed a trolley replaced on the garage trackTechnician Chris explained the repair and completed the workHe was friendly and funny but professionalI also found out the owner of the company Fred B*** is my neighbor in Rivers BendGreat job A

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
The proprietor states he will not replace the shoeshine box and makes no mention of apologizing to me. His lack of customer service and arrogance is caustic.

Dear Revdex.com:
 
font-size: 12.8000001907349px; font-family: arial, sans-serif;">I am in receipt of you letter dated 4-27-15.  I have attached a copy of my correspondence to [redacted] dated 3-17-15.  After receiving my letter, [redacted] called and spoke to me and I explained why A-1 Door Company would not take responsibility for the problems which were created by the tampering with the motor settings.  My employees stated that each time they had tried to service the motor or door, the [redacted] had tried to get us to replace the motor.  We do service contract work for the [redacted] Company ([redacted]) which is how the [redacted] were initially introduced to A-1 Door Company.  My employee [redacted] explained to the [redacted] twice, once on 9-24-14 and again on 1-23-15 that the door sections were cracked causing the motor to jerk when trying to push the door through the radius turn.  They asked if he would replace the motor under the [redacted] warranty claim and he explained to them the motor was not the problem and was working properly and we could not replace the motor unless it was unrepairable.  He explained our obligation to [redacted] was to repair before replacing.  The force settings were set to the maximum amount of (9) which allowed the door to be forced down when the door was being closed.  These settings were not set by my technician.  The cracked sections were causing the door sections to bow downward when the door was trying to close and he suggested on both occasions that the door needed replacing as indicated in my 3-17-15 letter.  When the [redacted] called to have us replace their door which they had purchased from Lowe’s, we did the work on 3-3-15.  We reset the limits and then reset the motor sensitivity settings to a normal position of around (4) and tested the operation of the door with them watching my technicians [redacted] and [redacted].  The motor and door was running smoothly and again the [redacted] said the motor caused the problems before and they would like to replace the motor under the warranty.  [redacted] indicated the functions of the motor were working properly and he could not replace it.
On 3-10-15, Ms. [redacted] called and told my daughter [redacted] that the motor had cracked her door again.  When she first talked to [redacted], she said she had pulled into the garage and when she shut the door the motor broke the door.  In a later conversation, she told [redacted] she was getting the mail and the door was closing and broke.  In Ms. [redacted]’s letter to the Revdex.com she states, “four days after I was leaving and I pushed for the garage door to close I could tell it was jerking from the metal attachment on the motor.”  Her stories do not match up.
Regardless, I sent another technician, Joe, (the fourth set of eyes) to inspect the door damage and possible motor damage.  He took a picture of the door and the motor force setting which I sent to [redacted] and the [redacted].  He got the door down and secure.  He tested the motor and said the limits were set properly but the force settings were at the maximum level of (9).  He told Ms. [redacted] he would have someone from the office inform them of what could be done at this point.  When Joe returned to the office, I asked him what caused the problem and he said it was obvious to him the door has hit something on the way down and because the sensitivity settings were on (9), it caused the door to buckle throughout and the motor lift arm to bend.  He did not tell this to Ms. [redacted] during his visit to her house because he did not want to get into any confrontations.  Therefore, after speaking with [redacted] I sent the [redacted] the attached 3-17-15 letter.
                On 4-6-15, I received a service request from [redacted].  I was on vacation and when I returned on the 13th, I tried calling [redacted] with [redacted] which he had asked me to call him.  When I did not receive a call from him, I spoke to [redacted] with [redacted] about the service request and she indicated to me they had closed the request with no further action.  I had communicated with Ms. [redacted] through emails and let her know I was trying to get in touch with [redacted].  The last time I received something from Ms. [redacted] was on 4-15-15 in an email stating the case had been reassigned to Tasha White a supervisor with [redacted].  I have not heard anything from her or [redacted] regarding this case.  I have tried calling Cortney and have not receive a response.  In his dispatch request on 4-6-15, he asked if I had replaced the motor when we change out the door.  He wanted to know what the cost of the door would be.  I am still waiting for someone from [redacted] to call me back.
                In closing, I have never placed the blame on [redacted].  They asked me for information and they will not return my calls which might be construed as placing blame.  I feel based on our findings when the door was damaged one week after installation, A-1 Door Company cannot be held liable for the repairs to the door and I feel this is [redacted]’s feeling as well.
 
Regards,
 
 
 
[redacted]
 
           Company
 
(804) 271-3035 (office)
(804) 275-4833 (fax)
(804) 640-8332 (cell)

Dear Revdex.com: I am in receipt of you letter dated 4-27-15.  I have attached a copy of my correspondence to [redacted] dated 3-17-15.  After receiving my letter, [redacted] called and spoke to me and I explained why A-1 Door Company would not take responsibility for the problems which were...

created by the tampering with the motor settings.  My employees stated that each time they had tried to service the motor or door, the [redacted] had tried to get us to replace the motor.  We do service contract work for the [redacted] Company ([redacted]) which is how the [redacted] were initially introduced to A-1 Door Company.  My employee [redacted] explained to the [redacted] twice, once on 9-24-14 and again on 1-23-15 that the door sections were cracked causing the motor to jerk when trying to push the door through the radius turn.  They asked if he would replace the motor under the [redacted] warranty claim and he explained to them the motor was not the problem and was working properly and we could not replace the motor unless it was unrepairable.  He explained our obligation to [redacted] was to repair before replacing.  The force settings were set to the maximum amount of (9) which allowed the door to be forced down when the door was being closed.  These settings were not set by my technician.  The cracked sections were causing the door sections to bow downward when the door was trying to close and he suggested on both occasions that the door needed replacing as indicated in my 3-17-15 letter.  When the [redacted] called to have us replace their door which they had purchased from Lowe’s, we did the work on 3-3-15.  We reset the limits and then reset the motor sensitivity settings to a normal position of around (4) and tested the operation of the door with them watching my technicians [redacted] and [redacted].  The motor and door was running smoothly and again the [redacted] said the motor caused the problems before and they would like to replace the motor under the warranty.  [redacted] indicated the functions of the motor were working properly and he could not replace it.On 3-10-15, Ms. [redacted] called and told my daughter [redacted] that the motor had cracked her door again.  When she first talked to [redacted], she said she had pulled into the garage and when she shut the door the motor broke the door.  In a later conversation, she told [redacted] she was getting the mail and the door was closing and broke.  In Ms. [redacted]’s letter to the Revdex.com she states, “four days after I was leaving and I pushed for the garage door to close I could tell it was jerking from the metal attachment on the motor.”  Her stories do not match up.Regardless, I sent another technician, Joe, (the fourth set of eyes) to inspect the door damage and possible motor damage.  He took a picture of the door and the motor force setting which I sent to [redacted] and the [redacted].  He got the door down and secure.  He tested the motor and said the limits were set properly but the force settings were at the maximum level of (9).  He told Ms. [redacted] he would have someone from the office inform them of what could be done at this point.  When Joe returned to the office, I asked him what caused the problem and he said it was obvious to him the door has hit something on the way down and because the sensitivity settings were on (9), it caused the door to buckle throughout and the motor lift arm to bend.  He did not tell this to Ms. [redacted] during his visit to her house because he did not want to get into any confrontations.  Therefore, after speaking with [redacted] I sent the [redacted] the attached 3-17-15 letter.                On 4-6-15, I received a service request from [redacted].  I was on vacation and when I returned on the 13th, I tried calling [redacted] with [redacted] which he had asked me to call him.  When I did not receive a call from him, I spoke to [redacted] with [redacted] about the service request and she indicated to me they had closed the request with no further action.  I had communicated with Ms. [redacted] through emails and let her know I was trying to get in touch with [redacted].  The last time I received something from Ms. [redacted] was on 4-15-15 in an email stating the case had been reassigned to Tasha White a supervisor with [redacted].  I have not heard anything from her or [redacted] regarding this case.  I have tried calling Cortney and have not receive a response.  In his dispatch request on 4-6-15, he asked if I had replaced the motor when we change out the door.  He wanted to know what the cost of the door would be.  I am still waiting for someone from [redacted] to call me back.                In closing, I have never placed the blame on [redacted].  They asked me for information and they will not return my calls which might be construed as placing blame.  I feel based on our findings when the door was damaged one week after installation, A-1 Door Company cannot be held liable for the repairs to the door and I feel this is [redacted]’s feeling as well. Regards,   [redacted]            Company (804) 271-3035 (office)(804) 275-4833 (fax)(804) 640-8332 (cell)

[redacted],The employee who serviced the customer is question is on vacation until January 5, 2015.  I will address it with him on the 5th and have you a response by the 6th.  Your original e-mails were sent to my daughter's junk e-mail file and therefore, they were not...

opened.Thank you,[redacted]

Review: September 2014 I contacted [redacted] for repair to my garage door opener. They sent out A1-Door Company Inc as the contractor. The technician merely looked at the door and motor and said the motor was fine and that the door was the actual issue. I was then given a quote of $1,2000.00 to have the door replaced and I would have to pay out of pocket because the actual door was not covered under my [redacted] warranty. The door had a crack at the top and over time got worse. In January 2015 I contacted [redacted] again and advised them that the issue was still going on with the garage door motor and it was jerking when it would open and close. They advised me they would send out a company to service it. A-1 Doors came out once again. I advised them of the issue and they again told me that the door was the issue and would need to replace the door. They again gave me a quote, however I asked them if I purchased the door from Lowe's would they still be able to install it, they advised me YES! I told them that I was very nervous about replacing the door and paying out of pocket when I still felt like the motor was the issue and did not want to replace the door and have to pay out of pocket over $1,000.00 and have a brand new door damaged if the actual problem was not resolved. I was GUARANTEED that if they did the work, and replaced the door and re-set the motor it would be working properly and would not damage a new door. At that point I also called [redacted] and shared with them my [redacted]e concerns. [redacted] also advised me that if the company they were sending out replaced and re-set the motor we were GUARANTEED that it would be working properly. At that point I ordered the garage door from [redacted]. [redacted] and A1-Doors advised me they would leave the ticket open because I would have to pay for the installation of the door, but as soon as the technicians started re-setting and connecting to the motor it would be under the [redacted] warranty. The worked seemed to be good and it was working properly. I advised the technicians before leaving to please make sure it was working properly and the motor was ok, because I was concerned the issues were coming from the motor. They assured me everything seemed to be working fine. Four days after as I was leaving and I pushed for the garage door to close I could tell it was jerking from the metal attachment on the motor. I very quickly ran out of my car and pushed the button to stop it. Once again only four days later it had broken a brand new garage door. I was so beyond furious and frustrated!!!! I immediately contacted both A1-Doors Inc and [redacted]. A1-Doors came out and the technician who was sent said he had never in his time servicing garage doors seen something. He said something to the point that the garage door opener may have a defect and went crazy! When the owner Fred contacted me through email with a letter, he said that apparently I had re-set or adjusted the motor in order to get a new garage door opener and that is why that happened and he would not honor anything further for me. His suggestion was to have another company come out and look at it and do the serivce. As I stated to Fred after I contacted him; it made absolutely no sense for me to "tamper" with a motor that retails for $200-300 in hopes to have it replaced when I have just spent out of pocket over $1,000.00. Also, I have no idea there are even setting on the motor or where there are for that matter.

I was given legal advice to try as best as I could to resolve the issue with A1-Doors Inc and [redacted] prior to taking further action. It is not my intent to damage or ruin the reputation of any company and especially a local small business. However, I don't feel like anyone wants to take responsibility for this. [redacted] places the blame 100% on A1-Doors and A1-Doors places the blame on [redacted]. All the while I am having to go back and forth between both companies to try and have this issue resolved. I currently have a garage door and motor not working and the door is being secured by a screwdriver. A1-Doors Inc wants to do nothing and [redacted] feels this is A1-Doors mistake and they should take responsibility. It is my hope to have A1-Doors and [redacted] come to a resolution and have my garage door and motor either repaired or replaced.Desired Settlement: It is very simple: I would like the door and motor repaired or replaced.

Business

Response:

Dear Revdex.com: I am in receipt of you letter dated 4-27-15. I have attached a copy of my correspondence to [redacted] dated 3-17-15. After receiving my letter, [redacted] called and spoke to me and I explained why A-1 Door Company would not take responsibility for the problems which were created by the tampering with the motor settings. My employees stated that each time they had tried to service the motor or door, the [redacted] had tried to get us to replace the motor. We do service contract work for the [redacted] Company ([redacted]) which is how the [redacted] were initially introduced to A-1 Door Company. My employee [redacted] explained to the [redacted] twice, once on 9-24-14 and again on 1-23-15 that the door sections were cracked causing the motor to jerk when trying to push the door through the radius turn. They asked if he would replace the motor under the [redacted] warranty claim and he explained to them the motor was not the problem and was working properly and we could not replace the motor unless it was unrepairable. He explained our obligation to [redacted] was to repair before replacing. The force settings were set to the maximum amount of (9) which allowed the door to be forced down when the door was being closed. These settings were not set by my technician. The cracked sections were causing the door sections to bow downward when the door was trying to close and he suggested on both occasions that the door needed replacing as indicated in my 3-17-15 letter. When the [redacted] called to have us replace their door which they had purchased from Lowe’s, we did the work on 3-3-15. We reset the limits and then reset the motor sensitivity settings to a normal position of around (4) and tested the operation of the door with them watching my technicians [redacted] and [redacted]. The motor and door was running smoothly and again the [redacted] said the motor caused the problems before and they would like to replace the motor under the warranty. [redacted] indicated the functions of the motor were working properly and he could not replace it.On 3-10-15, Ms. [redacted] called and told my daughter [redacted] that the motor had cracked her door again. When she first talked to [redacted], she said she had pulled into the garage and when she shut the door the motor broke the door. In a later conversation, she told [redacted] she was getting the mail and the door was closing and broke. In Ms. [redacted]’s letter to the Revdex.com she states, “four days after I was leaving and I pushed for the garage door to close I could tell it was jerking from the metal attachment on the motor.” Her stories do not match up.Regardless, I sent another technician, Joe, (the fourth set of eyes) to inspect the door damage and possible motor damage. He took a picture of the door and the motor force setting which I sent to [redacted] and the [redacted]. He got the door down and secure. He tested the motor and said the limits were set properly but the force settings were at the maximum level of (9). He told Ms. [redacted] he would have someone from the office inform them of what could be done at this point. When Joe returned to the office, I asked him what caused the problem and he said it was obvious to him the door has hit something on the way down and because the sensitivity settings were on (9), it caused the door to buckle throughout and the motor lift arm to bend. He did not tell this to Ms. [redacted] during his visit to her house because he did not want to get into any confrontations. Therefore, after speaking with [redacted] I sent the [redacted] the attached 3-17-15 letter. On 4-6-15, I received a service request from [redacted]. I was on vacation and when I returned on the 13th, I tried calling [redacted] with [redacted] which he had asked me to call him. When I did not receive a call from him, I spoke to [redacted] with [redacted] about the service request and she indicated to me they had closed the request with no further action. I had communicated with Ms. [redacted] through emails and let her know I was trying to get in touch with [redacted]. The last time I received something from Ms. [redacted] was on 4-15-15 in an email stating the case had been reassigned to Tasha White a supervisor with [redacted]. I have not heard anything from her or [redacted] regarding this case. I have tried calling Cortney and have not receive a response. In his dispatch request on 4-6-15, he asked if I had replaced the motor when we change out the door. He wanted to know what the cost of the door would be. I am still waiting for someone from [redacted] to call me back. In closing, I have never placed the blame on [redacted]. They asked me for information and they will not return my calls which might be construed as placing blame. I feel based on our findings when the door was damaged one week after installation, A-1 Door Company cannot be held liable for the repairs to the door and I feel this is [redacted]’s feeling as well. Regards, [redacted] Company (804) 271-3035 (office)(804) 275-4833 (fax)(804) 640-8332 (cell)

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not "changing" my stories and the technician that came out is well aware where my vehicle was parked. Not in the garage but outside at the end of my driveway and the garage door was stuck in the middle of going down, so there was no way I could have moved anything. The technician looked around and saw that it could not have hit anything. When I said "I pushed the button" I meant to the one in my car on my remote to close the garage door as leaving. Mr. [redacted] is well aware of the cost of a motor. He is also well aware of the cost of a garage door. The motor runs anywhere from $100-$250 max. As I stated to him when we spoke on the phone, unless there is evidence of what the "settings" were set before he is basing his claim merely on his technicians memory. I understand Mr. [redacted] is hoping to work with [redacted], however I feel like these companies should work together to resolve this issue. A1-Doors did the work, and [redacted] assigned them the work. I have had a 3rd party weigh in and they have advised me that the motor has caused this to happen without a doubt. My garage door is being secured shut with a screwdriver. I have been strongly advised to try and resolve this issue with the 2 companies. I have spent several hours and days making phone calls and emails back and forth. It is my hope that A1-Doors continue to make the necessary efforts to work with [redacted] and resolve this issue. In the meantime I would like to not have to continue to go back and forth with both companies to do the right thing. It is not my intent to damage the reputation of any business. I am not asking for anything that I do not believe is not fair and just. I do not want any money back; I just want the garage door and motor repaired or replaced. I believe that is beyond fair and honest.

Regards,

Review: I scheduled an appointment with A 1 Door Co. on 11/20/14 to repair a broken garage door cable that prevented the door from moving. The Contact person, [redacted], gave me an earlier appointment to accommodate a 3 pm appointment that day. Despite saying I had the damaged cable, when the serviceman arrived I could not find it. He looked throughout the garage and traced my route on the previous evening to see if it had blown off the trunk of my car where I had placed it. I was told by the serviceman that he did not have a cable on the truck and the cost was Fifty dollars (50.) if he had to go to the shop for one. I had seen the cable on the internet for $10.99 and offered to go get one from Sears or Lowe's. He advised he would have to paid for waiting. He offered to ask his supervisor to reduce the cost. I voiced my concern for a repair company that does not stock the truck with the item it is repairing. I gave examples of those that do. The repair was done ; I was told at least 6-8 times how the supervisor had reduced the cost of the cable, to which I would add "cable that was not on the truck." I checked the movement of the door by pushing a button inside the my home. I kept my 3 pm appointment and did not go out again until Sunday, 11/23/14. Upon returning, driving into the garage I noted lawn chairs that had been stacked on top of stored car were askew. Another folding chair was out of place and an old shoe shine box belonging to my deceased father was broken. The cans of shoe polish, brushes and cloths were scattered on the floor ans some had been kicked under the parked car. No one had been in the garage but me and the serviceman. On 11/25/14, I called A 1 to report the broken shoeshine box. I also, stated to [redacted] that it would have been civil if the serviceman had told me of the damage as he had done the cable cost reduction. [redacted] stated he would investigate and shortly thereafter, I received a call from [redacted] who said he did not recall breaking anything, moving the lawn chairs to get the folding chair to use as a ladder. The chair was left where the cable was repaired. [redacted]'s tone was very caustic and disrespectful. His last attempted sentence began, "Let me tell you one more." I interrupted and asked to speak to [redacted] who at that time was more acrimonious than [redacted]. I noted my displeasure with their customer service, their elevation of tone and derision. All of the amenities (early appointment, looking for the cable reduced price returning to the shop) that were accorded me were repeatedly enumerated by [redacted] and [redacted]. I asked if the amenities were license to destroy my property. Their last retorts were my garage was cluttered and I could not find my cable. [redacted] hung up on me and I called back and got a recording. I called a third time and got [redacted]. When asked, he admitted hanging up on me. He said he had no more to say and we could not talk. Furthermore, his employee was too old to lie and he had no reason to lie. I advised he had lied on this occasion and since we could not talk, I planned to file a complaint. Twice, he said tell them everything. Not an apology or ownership of moving items to get a chair or an offer to repair or replace the shoeshine was made. It was the worst customer service I have ever received.Desired Settlement: The above menu only allows for one choice, but I would like to add to the "DESIRED SETTLEMENT" that I want a verbal apology,and replacement of the shoeshine box.

Business

Response:

[redacted],The employee who serviced the customer is question is on vacation until January 5, 2015. I will address it with him on the 5th and have you a response by the 6th. Your original e-mails were sent to my daughter's junk e-mail file and therefore, they were not opened.Thank you,[redacted]

Business

Response:

Dear [redacted]:When I spoke to [redacted] ([redacted]), on the morning November 19, 2014, I told her the best I could do in having someone out to look at her door was 1:00 pm that day. She stated she would be leaving around 3:00 pm and wanted to know if I thought there would be enough time to fix the door if the driver came at 1:00 pm. I asked her what problems she was having with the door and she said the door was up and the cable was off. I explained to put the cable back on and check the spring tension should be completed by 3:00 pm and the charge should be $99.00 if that was all that was wrong. I called her again around 9:00 am to explain that I had a salesman in the area who could be at her home probably around 10:00 to 10:30 and could probably fix her up if she only had a cable off and needed it reinstalled. She thanked me for having someone earlier and when ** showed up and inspected the door, they could not find the cable which she recalled laying on her car trunk. [redacted] indicated to ** that her Grandson had tried to fix the door and could not. [redacted] stated to ** that she had gone to [redacted] up the street the prior evening and it possibly fell off during the drive. ** drove to and from [redacted] to see if he could find the cable in an effort to eliminate any additional cost. He could not. He told her he did not carry the cable on his sales van and it would cost an additional $50.00 to complete the job. He called and spoke to me and we agreed to do the job for $127.96 which included a trip to our shop and return, a lubrication, one 3/32” cable 101.75” long and one service call. The service call was $99.00 with the balance of 27.50 in parts and taxes of $1.46. [redacted] paid in full with a credit card. On Tuesday, November 25, [redacted] called and spoke to me about the chairs being moved in here garage and a broken shoe shine box. I told her I would speak to the technician who serviced her and call her back. After speaking to**, he assured me he did not break any shoe shine box and any items he moved were done in an effort to access the area around the door to properly fix the cable because of the clutter in the garage. This is also when he told me he had gone to [redacted] to see if he could find the cable which [redacted] had misplaced. He asked if he could personally call [redacted] to discuss her dissatisfaction with his service. After speaking to [redacted] a short period of time, ** came to me and handed me the phone saying she wanted to speak to me. When [redacted] and I spoke, she was upset and I told her that ** did not have any knowledge of breaking a shoe shine box and I felt he was not being dishonest with either one of us. I explained how we had gone out of our way to service her in a timely fashion and this seemed to upset her more. When she continued to talk and would not let me talk in response to her dissatisfaction, I told her I was going to have to hang up on her because she would not give me time to talk. She continued to talk so I hung up. She called back and I spoke to her again and she said she was going to call the Revdex.com and file a complaint. I told her that I could not keep her from filing a complaint, but I stood behind ** because I believed he was telling me the truth and I would not be able to replace a shoe shine box which ** has no knowledge of breaking. Regards,[redacted]Owner

I needed a trolley replaced on the garage track. Technician Chris explained the repair and completed the work. He was friendly and funny but professional. I also found out the owner of the company Fred B[redacted] is my neighbor in Rivers Bend. Great job A1

My home warranty did not cover the issue we were having with our garage door (cable tension on the side tracking). It was a Sunday and we submitted for several quotes/estimates online for different providers. On the description, we made sure to detail that our cars were trapped inside the garage and that our door was opening lopsided; we needed someone early morning on Monday. The first ones to call were A1 Door company (7:20am), even before their opening time. Since it was our first time with this issue, we waited to receive another quote. An hour later we received another one from another service provider. In the end, we went with A1 Door. Not only was it the most price effective, but they set up an appointment for early afternoon, which they later revised to 9am since a technician was already in my neighborhood. If a problem ever arises with our garage door again, we will call on A1 Door again. Effective service, on both time and cost!