The original complaint stated there were problems with shingles pulling up. A complete evaluation of the roof showed no shingles were raised. Our roofing supervisor evaluated the entire roof and found no problems with installation or shingle quality. I asked the customer to provide me a written (documented) complaint detailing his concerns so that I can pass this along to the shingle manufacturer as the warranty provider. They will need to come out for an evaluation and must know what the issue is. Unfortunately, complete information cannot always be captured in a phone call so this is why I am requesting the customer provide a written complaint "update".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Chuck [redacted], I still have not received a phone call and I am wanting someone to come and look at my concerns.
The original complaint stated there were problems with shingles pulling up. A complete evaluation of the roof showed no shingles were raised. Our roofing supervisor evaluated the entire roof and found no problems with installation or shingle quality. I asked the customer to provide me a written (documented) complaint detailing his concerns so that I can pass this along to the shingle manufacturer as the warranty provider. They will need to come out for an evaluation and must know what the issue is. Unfortunately, complete information cannot always be captured in a phone call so this is why I am requesting the customer provide a written complaint "update".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Chuck [redacted], I still have not received a phone call and I am wanting someone to come and look at my concerns.