Complaint: [redacted]
I am rejecting this response because: We have valid reasons for work orders to be put in. It staying above 85 in my apartment is a valid reason, ac stopped working is a valid reason, loose plugs that have to be wiggled to work is a good reason, our porch falling apart a good reason, carpet coming up and broken tiles all good reasons. The things that got fixed correctly(ac,dryer,and some of the steps) are nice. Our floors are still not fixed, plug outlet in living still doesn't work, back porch dangerous, out lights in the living is not fixed. The person over our apartment gives me attitude every time I call in and refuses to get anything else fixed.
Regards,
[redacted]
Response to Complaint #[redacted]:'We understand that our tenant would like all outstanding charges other than rent to be removed from her account. However, these charges were incurred by the tenants and are valid according to terms of the lease. The owner has elected not to remove the...
charges. Therefore, they will remain on the account.'
Ms. [redacted],We have reviewed this complaint and would love to give this former tenant the money she is requesting. However, the account shows no overpayment. This situation began when the tenants did an Add/Release Contract which removes a roommate at the same time another is added....
All the details of this are up to the tenants, i.e., when the 'switch' becomes effective, the transfer of the deposit from one tenant to the other, any reimbursement of partial rent, etc. Any money this former tenant believes she is owed will have to be dealt with between her and her former roommates.Our leases are joint leases. All tenants are individually and collectively responsible for any monies owed. No deposit money is refunded by Equity until the original lease expires. I have attached copies of the Add/Release contract mentioned. Thank you,[redacted] --
Complaint: [redacted]
I am rejecting this response because: We have valid reasons for work orders to be put in. It staying above 85 in my apartment is a valid reason, ac stopped working is a valid reason, loose plugs that have to be wiggled to work is a good reason, our porch falling apart a good reason, carpet coming up and broken tiles all good reasons. The things that got fixed correctly(ac,dryer,and some of the steps) are nice. Our floors are still not fixed, plug outlet in living still doesn't work, back porch dangerous, out lights in the living is not fixed. The person over our apartment gives me attitude every time I call in and refuses to get anything else fixed.
Regards,
[redacted]
Response to Complaint #[redacted]:'We understand that our tenant would like all outstanding charges other than rent to be removed from her account. However, these charges were incurred by the tenants and are valid according to terms of the lease. The owner has elected not to remove the...
charges. Therefore, they will remain on the account.'
Ms. [redacted],We have reviewed this complaint and would love to give this former tenant the money she is requesting. However, the account shows no overpayment. This situation began when the tenants did an Add/Release Contract which removes a roommate at the same time another is added....
All the details of this are up to the tenants, i.e., when the 'switch' becomes effective, the transfer of the deposit from one tenant to the other, any reimbursement of partial rent, etc. Any money this former tenant believes she is owed will have to be dealt with between her and her former roommates.Our leases are joint leases. All tenants are individually and collectively responsible for any monies owed. No deposit money is refunded by Equity until the original lease expires. I have attached copies of the Add/Release contract mentioned. Thank you,[redacted] --