According to our Technician he went to the Home and the Mrs said something like "I have to leave if you want to wait *or me in your vehicle I will be right back" So our Technician waited After she came back she handed our Tech a check *or the trip charge, he did not even step into the house to look at the Television She said something like "My husband said do not worry about it, we have a warranty with AMEX Credit Card and they will replace the TV you just have to *ill out their *orm to agree to that." We sent them emails with estimates *or what may repair the issue but no guarantee, they said they did not receive them.Seemed like the customer just wanted us to *ill out the *orm to get it replaced, that is not a proper procedure *or us to claim to AMEX without actually looking at the TV Amex is not going to just give away $*or a replacement TV to a customer without questioning us *irst on what is going on with it The issue with the TV was that in 3D mode a section of the screen looked blurry other than that the TV worked perfectly *ine We have no service bulletins *rom Sony regarding this issue with the TVIt is a passive 3D system and you may not get the best picture possible in 3D mode but regular viewing is *ine I cannot prove or deny *or any inappropriate words that may have been exchanged since I was not part of the conversationI apologize if there were
I did tell them that the light on the TV DID come on and I looked it up in the owners manual to see what it ment and it stated that it was time for a new bulb, so I googled Mitsubishi repairs and A-factory and repair came up so I called them and told them my model number and serial number and he said "O YEA" we have that in stockSo I went to there location and they took the holder in back of thier shop and 10-minutes later they brought it out and tested it like they said and it worked so they told me to put it back in the way they told me how to take it out, I drove home All happy ( no box or packaging to show it was new) and put it back in the TV and it started working for about minutes and then the Screen started to turn grayish and greenish I freaked out and turned the set off and called them immediately and told them what was happening and they immediately said it was the color engine and for $ they would come to my home and look at it to confirm it was the color engine and if so quoted me a price of to replace it So I searched for another repair service and found one way out south denver which I told them what happened and about what A-did and they weren't very impressed with how they handled my problemSo I bought another bulb from the new place and the guy took a book out and showed me the bulb and the correct part number and told me that Sylvainia bulbs were NOT COMPATIBLE for my setHe replaced the bulb that A-1factory sold me and showed me the Difference and thier was a Big Difference so I came home and reinstalled it the same way as I did before and was told by the New repair service if I had any problems to call them back immediately so I put the new bulb in and it's STILL WORKING SO A-1factory IN MY BELIEVES IS TAKING ADVANTAGE OF SENIOR'S AND DUPING PEOPLE OUT OF MONEY FOR SELLING BOGUS PART'S AND UNNECESSARY REPAIR'S LOOK INTO THIER PRIOR COMPANY'S COMPLAINTS I HAVE ALOT MORE TO SAY BUT I'M OLD AND TIRED AND I'M STILL LEARNING HOW TO USE THE INTERNET, but if you have any more questions you can reach me at [redacted] THANK YOU SO MUCH FOR YOUR TIME [redacted]
There are multiple issues here, We would *irst like to address what we believe is one of the main issues about whether or not the TV was even looked at
I spoke to our Tech again and to be more specific on what happened, he said the Mrs did let him in but did not let him go up to the TV to look at it or try to operate it
So he could not of been able to "hook up to the TV to Properly diagnose it" as the complaint says and in the previous complaint it also says "The Guy comes by *riday Cant *igure out how to work the TV or any other of the sony Products"
This would not of been the *irst Sony 3D TV he has ever looked at, we have been Sony's authorized service provider *or many years
So we believe that is not true because one of the *irst things he would have to do is take a picture of the model and serial number label on the TV and also take a picture of the issue with the dispatch software on his smartphone it saves into our cloud system and it uploads to our system and there are no pictures in their *ile or on his phone
Our Tech said he told her he would at least like to turn it on to see what it was doing and he was told as before she had to leave if he wanted to wait in his car *or her to come back,so he agreed and went back to his car.That was when she came back out with the check *or the trip charge (that he did not even ask *or yet) and she told him he could leave and said something as before like "My husband said do not worry about it...If he did take a look at it he *irst would of been be able to see what the issue is they were having with the TV
The impression our Tech got *rom the customer was just do the paperwork needed to get it replaced
So I do not see why our Tech would not tell the truth about whether or not he looked at the TV
We believe the customer may have the wrong repair shop.In our system we cannot find any record of this appliance by that name or phone number.Also it shows purchased in July this year and we do not do Maytag/Whirlpool while in factory warranty, we only service them in...
the home or in the store where the unit was purchased, we do not take them.
I did tell them that the light on the TV DID come on and I looked it up in the owners manual to see what it ment and it stated that it was time for a new bulb, so I googled Mitsubishi repairs and A-1 factory and repair came up so I called them and told them my model number and serial number and he...
said "O YEA" we have that in stock. So I went to there location and they took the holder in back of thier shop and 10-15 minutes later they brought it out and tested it like they said and it worked so they told me to put it back in the way they told me how to take it out, I drove home All happy ( no box or packaging to show it was new) and put it back in the TV and it started working for about 5 minutes and then the Screen started to turn grayish and greenish I freaked out and turned the set off and called them immediately and told them what was happening and they immediately said it was the color engine and for 90.00 $ they would come to my home and look at it to confirm it was the color engine and if so quoted me a price of 850.00 to replace it ....... So I searched for another repair service and found one way out south denver which I told them what happened and about what A-1 did and they weren't very impressed with how they handled my problem. So I bought another bulb from the new place and the guy took a book out and showed me the bulb and the correct part number and told me that Sylvainia bulbs were NOT COMPATIBLE for my set. He replaced the bulb that A-1factory sold me and showed me the Difference and thier was a Big Difference so I came home and reinstalled it the same way as I did before and was told by the New repair service if I had any problems to call them back immediately so I put the new bulb in and it's STILL WORKING. SO A-1factory IN MY BELIEVES IS TAKING ADVANTAGE OF SENIOR'S AND DUPING PEOPLE OUT OF MONEY FOR SELLING BOGUS PART'S AND UNNECESSARY REPAIR'S.... LOOK INTO THIER PRIOR COMPANY'S COMPLAINTS. I HAVE ALOT MORE TO SAY BUT I'M OLD AND TIRED AND I'M STILL LEARNING HOW TO USE THE INTERNET, but if you have any more questions you can reach me at [redacted] THANK YOU SO MUCH FOR YOUR TIME. [redacted].
According to our Technician he went to the Home and the Mrs said something like "I have to leave if you want to wait *or me in your vehicle I will be right back" So our Technician waited.
.
After she came back she handed our Tech a check *or the trip charge, he did not even...
step into the house to look at the Television.
She said something like "My husband said do not worry about it, we have a warranty with AMEX Credit Card and they will replace the TV you just have to *ill out their *orm to agree to that."
We sent them emails with estimates *or what may repair the issue but no guarantee, they said they did not receive them.Seemed like the customer just wanted us to *ill out the *orm to get it replaced, that is not a proper procedure *or us to claim to AMEX without actually looking at the TV.
Amex is not going to just give away $2000 *or a replacement TV to a customer without questioning us *irst on what is going on with it.
The issue with the TV was that in 3D mode a section of the screen looked blurry other than that the TV worked perfectly *ine.
We have no service bulletins *rom Sony regarding this issue with the TV. It is a passive 3D system and you may not get the best picture possible in 3D mode but regular viewing is *ine.
I cannot prove or deny *or any inappropriate words that may have been exchanged since I was not part of the conversation. I apologize if there were
The customer is now changing his story. His original complaint says the other company had to come out and fix it after he put in their lamp and it wasn't working. He doesn't mention that now.
We put these bulbs in TV's on a more than weekly basis without any problems. The supplier tells us these are the highest quality bulb available. We know what works and what does not in theses TVs.
We said he "could have" another problem and said it "could be" his light engine based on his description because a "Wrong or defective lamp will not cause a grayish and greenish picture". He scheduled service for us to check his TV and then he cancelled the service.
The customer was given the correct lamp based on the model number he gave us when he came in with his old lamp. He was shown the new lamp was working on our test TV before he left.
We made an appointment for the next day after he purchased it to check his television since it is too big to bring in and he then cancelled that and any further appointments.
He apparently did not believe us it was his TV, in additional to his lamp, that was having a problem.
We don't understand if he says he is on a fixed income why did he call someone else. Why would he pay them to fix the problem he had. He put their bulb and it has the same problem. They had to come fix his TV because their bulb did not work either. So now he bought a second bulb instead of keeping the appointment with us.
He should be going after them for a refund as far as we know their bulb could be inferior to ours, especially if he paid less for it (which is an indication) and it could also be why he is trying to get a refund from us. (We do have a sign posted no returns on lamp purchases)
We sell a lot of these lamps and the problem he is describing does not have anything to do with the lamp.Lamps provide light for the picture produced by the light engine (projector) inside
the television.
So the picture either has light or it doesn't. A lamp can not cause changes in color or other picture abnormalities as he described in the complaint.
Our lamp supplier uses the same high quality brand name lamps that Mitsubishi uses so it will not cause any over heating or other problems like the low quality lamps cause.
We are not saying a new lamp cannot be defective or wrong but it does not produce any light or makes a flicker or flash of light or noise and eventually the TV lamp failure indicator LED on the TV will come on.
He never said that happened just that his picture is not right.
According to our Technician he went to the Home and the Mrs said something like "I have to leave if you want to wait *or me in your vehicle I will be right back" So our Technician waited After she came back she handed our Tech a check *or the trip charge, he did not even step into the house to look at the Television She said something like "My husband said do not worry about it, we have a warranty with AMEX Credit Card and they will replace the TV you just have to *ill out their *orm to agree to that." We sent them emails with estimates *or what may repair the issue but no guarantee, they said they did not receive them.Seemed like the customer just wanted us to *ill out the *orm to get it replaced, that is not a proper procedure *or us to claim to AMEX without actually looking at the TV Amex is not going to just give away $*or a replacement TV to a customer without questioning us *irst on what is going on with it The issue with the TV was that in 3D mode a section of the screen looked blurry other than that the TV worked perfectly *ine We have no service bulletins *rom Sony regarding this issue with the TVIt is a passive 3D system and you may not get the best picture possible in 3D mode but regular viewing is *ine I cannot prove or deny *or any inappropriate words that may have been exchanged since I was not part of the conversationI apologize if there were
I did tell them that the light on the TV DID come on and I looked it up in the owners manual to see what it ment and it stated that it was time for a new bulb, so I googled Mitsubishi repairs and A-factory and repair came up so I called them and told them my model number and serial number and he said "O YEA" we have that in stockSo I went to there location and they took the holder in back of thier shop and 10-minutes later they brought it out and tested it like they said and it worked so they told me to put it back in the way they told me how to take it out, I drove home All happy ( no box or packaging to show it was new) and put it back in the TV and it started working for about minutes and then the Screen started to turn grayish and greenish I freaked out and turned the set off and called them immediately and told them what was happening and they immediately said it was the color engine and for $ they would come to my home and look at it to confirm it was the color engine and if so quoted me a price of to replace it So I searched for another repair service and found one way out south denver which I told them what happened and about what A-did and they weren't very impressed with how they handled my problemSo I bought another bulb from the new place and the guy took a book out and showed me the bulb and the correct part number and told me that Sylvainia bulbs were NOT COMPATIBLE for my setHe replaced the bulb that A-1factory sold me and showed me the Difference and thier was a Big Difference so I came home and reinstalled it the same way as I did before and was told by the New repair service if I had any problems to call them back immediately so I put the new bulb in and it's STILL WORKING SO A-1factory IN MY BELIEVES IS TAKING ADVANTAGE OF SENIOR'S AND DUPING PEOPLE OUT OF MONEY FOR SELLING BOGUS PART'S AND UNNECESSARY REPAIR'S LOOK INTO THIER PRIOR COMPANY'S COMPLAINTS I HAVE ALOT MORE TO SAY BUT I'M OLD AND TIRED AND I'M STILL LEARNING HOW TO USE THE INTERNET, but if you have any more questions you can reach me at [redacted] THANK YOU SO MUCH FOR YOUR TIME [redacted]
There are multiple issues here, We would *irst like to address what we believe is one of the main issues about whether or not the TV was even looked at
I spoke to our Tech again and to be more specific on what happened, he said the Mrs did let him in but did not let him go up to the TV to look at it or try to operate it
So he could not of been able to "hook up to the TV to Properly diagnose it" as the complaint says and in the previous complaint it also says "The Guy comes by *riday Cant *igure out how to work the TV or any other of the sony Products"
This would not of been the *irst Sony 3D TV he has ever looked at, we have been Sony's authorized service provider *or many years
So we believe that is not true because one of the *irst things he would have to do is take a picture of the model and serial number label on the TV and also take a picture of the issue with the dispatch software on his smartphone it saves into our cloud system and it uploads to our system and there are no pictures in their *ile or on his phone
Our Tech said he told her he would at least like to turn it on to see what it was doing and he was told as before she had to leave if he wanted to wait in his car *or her to come back,so he agreed and went back to his car.That was when she came back out with the check *or the trip charge (that he did not even ask *or yet) and she told him he could leave and said something as before like "My husband said do not worry about it...If he did take a look at it he *irst would of been be able to see what the issue is they were having with the TV
The impression our Tech got *rom the customer was just do the paperwork needed to get it replaced
So I do not see why our Tech would not tell the truth about whether or not he looked at the TV
We believe the customer may have the wrong repair shop.In our system we cannot find any record of this appliance by that name or phone number.Also it shows purchased in July this year and we do not do Maytag/Whirlpool while in factory warranty, we only service them in...
the home or in the store where the unit was purchased, we do not take them.
Revdex.com:
I would like to reject the [redacted]er of Mediation *or complaint ID [redacted].
Regards,
[redacted]
I did tell them that the light on the TV DID come on and I looked it up in the owners manual to see what it ment and it stated that it was time for a new bulb, so I googled Mitsubishi repairs and A-1 factory and repair came up so I called them and told them my model number and serial number and he...
said "O YEA" we have that in stock. So I went to there location and they took the holder in back of thier shop and 10-15 minutes later they brought it out and tested it like they said and it worked so they told me to put it back in the way they told me how to take it out, I drove home All happy ( no box or packaging to show it was new) and put it back in the TV and it started working for about 5 minutes and then the Screen started to turn grayish and greenish I freaked out and turned the set off and called them immediately and told them what was happening and they immediately said it was the color engine and for 90.00 $ they would come to my home and look at it to confirm it was the color engine and if so quoted me a price of 850.00 to replace it ....... So I searched for another repair service and found one way out south denver which I told them what happened and about what A-1 did and they weren't very impressed with how they handled my problem. So I bought another bulb from the new place and the guy took a book out and showed me the bulb and the correct part number and told me that Sylvainia bulbs were NOT COMPATIBLE for my set. He replaced the bulb that A-1factory sold me and showed me the Difference and thier was a Big Difference so I came home and reinstalled it the same way as I did before and was told by the New repair service if I had any problems to call them back immediately so I put the new bulb in and it's STILL WORKING. SO A-1factory IN MY BELIEVES IS TAKING ADVANTAGE OF SENIOR'S AND DUPING PEOPLE OUT OF MONEY FOR SELLING BOGUS PART'S AND UNNECESSARY REPAIR'S.... LOOK INTO THIER PRIOR COMPANY'S COMPLAINTS. I HAVE ALOT MORE TO SAY BUT I'M OLD AND TIRED AND I'M STILL LEARNING HOW TO USE THE INTERNET, but if you have any more questions you can reach me at [redacted] THANK YOU SO MUCH FOR YOUR TIME. [redacted].
According to our Technician he went to the Home and the Mrs said something like "I have to leave if you want to wait *or me in your vehicle I will be right back" So our Technician waited.
.
After she came back she handed our Tech a check *or the trip charge, he did not even...
step into the house to look at the Television.
She said something like "My husband said do not worry about it, we have a warranty with AMEX Credit Card and they will replace the TV you just have to *ill out their *orm to agree to that."
We sent them emails with estimates *or what may repair the issue but no guarantee, they said they did not receive them.Seemed like the customer just wanted us to *ill out the *orm to get it replaced, that is not a proper procedure *or us to claim to AMEX without actually looking at the TV.
Amex is not going to just give away $2000 *or a replacement TV to a customer without questioning us *irst on what is going on with it.
The issue with the TV was that in 3D mode a section of the screen looked blurry other than that the TV worked perfectly *ine.
We have no service bulletins *rom Sony regarding this issue with the TV. It is a passive 3D system and you may not get the best picture possible in 3D mode but regular viewing is *ine.
I cannot prove or deny *or any inappropriate words that may have been exchanged since I was not part of the conversation. I apologize if there were
The customer is now changing his story. His original complaint says the other company had to come out and fix it after he put in their lamp and it wasn't working. He doesn't mention that now.
We put these bulbs in TV's on a more than weekly basis without any problems. The supplier tells us these are the highest quality bulb available. We know what works and what does not in theses TVs.
We said he "could have" another problem and said it "could be" his light engine based on his description because a "Wrong or defective lamp will not cause a grayish and greenish picture". He scheduled service for us to check his TV and then he cancelled the service.
The customer was given the correct lamp based on the model number he gave us when he came in with his old lamp. He was shown the new lamp was working on our test TV before he left.
We made an appointment for the next day after he purchased it to check his television since it is too big to bring in and he then cancelled that and any further appointments.
He apparently did not believe us it was his TV, in additional to his lamp, that was having a problem.
We don't understand if he says he is on a fixed income why did he call someone else. Why would he pay them to fix the problem he had. He put their bulb and it has the same problem. They had to come fix his TV because their bulb did not work either. So now he bought a second bulb instead of keeping the appointment with us.
He should be going after them for a refund as far as we know their bulb could be inferior to ours, especially if he paid less for it (which is an indication) and it could also be why he is trying to get a refund from us. (We do have a sign posted no returns on lamp purchases)
We sell a lot of these lamps and the problem he is describing does not have anything to do with the lamp.Lamps provide light for the picture produced by the light engine (projector) inside
the television.
So the picture either has light or it doesn't. A lamp can not cause changes in color or other picture abnormalities as he described in the complaint.
Our lamp supplier uses the same high quality brand name lamps that Mitsubishi uses so it will not cause any over heating or other problems like the low quality lamps cause.
We are not saying a new lamp cannot be defective or wrong but it does not produce any light or makes a flicker or flash of light or noise and eventually the TV lamp failure indicator LED on the TV will come on.
He never said that happened just that his picture is not right.