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A-1 Family Dental Care P.C.

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Reviews A-1 Family Dental Care P.C.

A-1 Family Dental Care P.C. Reviews (4)

See Attachment.

I have spoken to the Regional Manager for A-1 Family Dental and we reached an agreement of a zero balance in my favor but I would first like this in writing. He then forwarded it on to their attorney. I would still prefer a letter stating that I will receive a zero balance due to trust issues with this company.
The Attorney General is not trying to mediate this situation. They are aware of the situation and their letter does list what mutual agreement we have come to and I do not feel comfortable with that statement unless it is listed that I owe zero.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Patient Name:[redacted] was in our office on
3/11/2014 for the Dental Treatment. Restorations were treatment planned and
patient was offered Amalagam (silver) filling and Composite (tooth colored)
filling patient choose Composite (tooth colored) filling and also patient was
informed by...

the office Manager that her Insurance does not covered the
Composite (tooth colored) filling so she has to pay out of pocket and patient
agreed to that. Upon completion of Restorations patient went to the check out
window and front desk ask for the payment patient started arguing that she was
never told about the  payment that she has
to make and patient left the office without paying a single penny towards the
treatment.Thanks,

Review: A routine dental appointment at this office showed that I had 3 cavities. I was printed and list of options as to which filling my dental insurance covered. Resin Composite fillings being 100% covered and Dental Amalgam partial patient responsibility. I chose the Resin Composite since the cavities were affordable under my budget. I made an appointment with my regular dentist, Dr. [redacted], to do the work as she has always done my dental work since I've been there for the past. Before my appointment I had been called 2x's confirming my appointment and confirming that I would not have a deductible due to the Resin Composite fillings being covered under my policy. After a long wait I was seen by another dentist whom was not whom I had my appointment with due to Dr. [redacted] being overwhelmed with other patients. I'm not sure of her name but I believe it was Dr. [redacted]. I again confirmed that I was having the Resin Composite Fillings on all 3 teeth due to them being covered under my dental plan. Upon leaving the dentist office I made my 6 month appointment for a regular appointment and was told to have a seat in the waiting room for a moment while they checked my dental insurance. I waited another 15 minutes and was called to the front desk to be told I owed $275.00 for an one Amalgam filling. I explained that I did not have the Amalgam filling I had three Resin Composite Fillings. I was told to wait again when a supervisor came to the front to discuss the issue. I was told that the dentist had told me that she was going to do this as I sat in the chair. I was unaware nor did I hear that this was going to be done in my mouth. The Supervisor and dentist continued to argue with me stating that this was explained to me. I was told I would be billed for the work. I have informed my insurance agency.Desired Settlement: I wish not to have to pay for work done to my mouth that I had not been aware, nor gave consent permission to do. I specifically asked to have the Silver/Resin Composite Fillings. Why would she go ahead and do this without my permission? This was not my regular dentist and I do not believe I am liable for something she chose to do without telling me or getting my permission to do. Had she told me this was something she was going to do I would have stopped her and refused to have the work done.

Business

Response:

Patient Name:[redacted] was in our office on

3/11/2014 for the Dental Treatment. Restorations were treatment planned and

patient was offered Amalagam (silver) filling and Composite (tooth colored)

filling patient choose Composite (tooth colored) filling and also patient was

informed by the office Manager that her Insurance does not covered the

Composite (tooth colored) filling so she has to pay out of pocket and patient

agreed to that. Upon completion of Restorations patient went to the check out

window and front desk ask for the payment patient started arguing that she was

never told about the payment that she has

to make and patient left the office without paying a single penny towards the

treatment.Thanks,

Business

Response:

See Attachment.

Consumer

Response:

I have spoken to the Regional Manager for A-1 Family Dental and we reached an agreement of a zero balance in my favor but I would first like this in writing. He then forwarded it on to their attorney. I would still prefer a letter stating that I will receive a zero balance due to trust issues with this company.

The Attorney General is not trying to mediate this situation. They are aware of the situation and their letter does list what mutual agreement we have come to and I do not feel comfortable with that statement unless it is listed that I owe zero.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

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Description: Dentists

Address: 8355 Loretto Ave Ste 104, Philadelphia, Pennsylvania, United States, 19152-1830

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