A-1 Fence Co

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, they indicated we were offered "passes" - we were offered one pass Our hope is that Marcus Theatres not only is more aware of this problem for customers, but actually returns emails/phone calls as they promise The lack of communication just adds to a frustrating processHad the Revdex.com not been involved, I'm sorry to say we may still be waiting to hear from the theatre Regards, [redacted]

sent email to guest: Good afternoon Ms. [redacted]. I’ve reviewed the correspondence that you’ve sent me and again I apologize for all of the confusion and certainly much, much delay in getting this issue resolved.  Some of this delay is due to the fact that the theatre has limited resources when it comes to dealing with gift card discrepancies but at the end of the day that is no excuse for the delay.   Based on what I see it looks like the initial issues (the reasons for the initial complaint) have been dealt with and addressed, but that it is actually the delay and method by which these were addressed in the first place that is now the subject of the complaint.  I absolutely understand where you are coming from and agree that it should not be this difficult to resolve something of this nature.  I will be reviewing this correspondence with our HR department and district director so that we may have a conversation internally about how this situation was approached by the [redacted] and Mr. [redacted]. Your comments and concerns coming from the Revdex.com are also sent to the executive members of our Operations department – please know that they have been made aware of the situation and will be copied on further issues we take internally regarding this. I will also be sending you the passes that have been promised – I do see your mailing address and will send out the materials today.  Again, I apologize sincerely for all of the issues involved and assure you that we will be taking steps to ensure that similar issues are dealt with in a more consistent, efficient, and professional manner.  We value our customers and clearly that consideration was not communicated at all in your correspondence. Please let me know if you have further questions or require additional assistance in this matter – I am happy to help. James [redacted]

On Sun, Jan 22, 2017 at 9:57 PM, Brian L. [redacted] <bl[redacted][email protected]> wrote:Hi Mr. [redacted],Regarding complaint [redacted], I replied directly to Mr. Schiller through email but failed to respond through the Revdex.com system. I am satisfied with the resolution that Mr. [redacted] offered and wanted to records to reflect that.Take care, Brian [redacted]

Our accounting department has spoken to Ms. De [redacted] about a refund and reimbursement of the over draft fee.  A letter was sent out to [redacted] in regards to this reimbursement by our accounting department.

Good afternoon.  In response to this complaint the management of the local theatre in question contacted the guest.  The theatre cannot refund service charge fees, but they did offer the guest some passes for free readmission to the theatre as a compensatory measure.  The guest...

indicated that they were satisfied with this resolution.  Please let me know if you need any more detailed or specific information.[redacted]
Guest Relations Coordinator
Marcus Theatre Corporation[redacted]
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Jerry [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If they had done this when the incident happened a month ago, all of the emails I'd had to send wouldn't have been necessary.
Regards,
Stacey [redacted]

We did reach out to Mr. [redacted], in which the location was able to find his wallet and return it to him.  We spoke to the [redacted] and [redacted] about how the Manager in question had handled the situation.  We recognize that the situation was not handled properly and offered...

Mr/ [redacted] our deepest apologies on behalf of our organization.  Management will focus on training our associates so that they can always provide extraordinary guest experiences. Mr. [redacted] was contacted by our [redacted] and compensated for his troubles.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Marcus replaced the $60 in gift cards as well as providing $30 in snack vouchers. The local theatre manager also purchased me tickets for another movie. While the process took longer than I would have liked, in the end, Marcus make good on the problem.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they indicated we were offered "passes" - we were offered one pass.  Our hope is that Marcus Theatres not only is more aware of this problem for customers, but actually returns emails/phone calls as they promise.  The lack of communication just adds to a frustrating process. Had the Revdex.com not been involved, I'm sorry to say we may still be waiting to hear from the theatre.
Regards,
 
[redacted]

This guest was contacted by the general manager of the [redacted] location and the situation has been resolved. James [redacted]Marcus Theatres corp.###-###-####[redacted]

We communicated to this guest via email that a new gift card was being valued for $60 and he provided the addresss  [redacted] [redacted]  The gift card has been valued and activated and sent to the guest.

Review: We contracted this company to install a gate with an alarmed panic bar in an existing fenced area. Upon inspecting the job they installed an unalarmed panic bar. Countless calls to settle this matter were met with yelling and threats.Desired Settlement: We explained to this contractor immediately upon inspecting the job that we are willing to pay additional fees for this alarm but not more than the difference between the installed push bar and the required alarmed panic bar. They initially to this then sent us a new proposal double billing us. If we were to get a locksmith to perform this task we would be double paying also. The original invoice was for $1000. We are told that the incorect bar cost $230 and the new bar cost $583.15. We would like the correct bar installed and we would pay $1353.15