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A-1 First Class - Viking Moving & Storage, Inc.

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Reviews A-1 First Class - Viking Moving & Storage, Inc.

A-1 First Class - Viking Moving & Storage, Inc. Reviews (3)

We setup this car shipment via [redacted] who is their employer.  He was sent an email by our car carrier (see below).  In the email it states to remove all personal belongings; please see the excerpt.
Please remove all personal belongings (except standard vehicle items such as the jack...

and spare tire) from your vehicle. Non built-in radios, cassette decks or CD players, car phones, garage door openers, E-Z Pass transmitters, cassettes, CDs, loose change, etc. should be removed. DAS is not responsible for any personal items left in the vehicle and will not reimburse for any items that are lost or damaged.
 
Please confirm receipt ; let me know any questions.
 
Regards,
[redacted]

Review: My wife and I chose A-1 First Class Moving and Storage because they were endorsed by the Revdex.com and their representative Adam A[redacted], guaranteed a 4-14 day window for the move, with reasonable expectation of delivery being at some point in between. Other moving companies were cheaper but could only guarantee 3 weeks, thus we went with A1. The move will cost us $8,588.84, which is expensive for such a move. I specifically asked about what the guarantee was should they be late, and Adam assured me that during his tenure no shipment had ever been late, so there was nothing to worry about. We inquired about our shipment status on the [redacted], and were only notified on the [redacted] that out belongings had not left [redacted] and would not leave [redacted] until July [redacted]. On the [redacted], a full day after our shipment was to arrive, the driver was making an additional stop in [redacted] to move an additional person. Our new anticipated date for shipment is August [redacted]. When asked about this, the A1 representative Michelle P[redacted] deflected our complaint to the company they sub-contract to do the actual moving, [redacted]. We feel that we were mislead by A1, were charged higher than industry standards based on this timeline, and should be compensated by a partial refund. We inquired what [redacted] would offer, and it ends up being about 80 dollars a day plus half the cost of meals for all the days they are late. We do not feel that this adequately reflects what we are having to endure. The health consequence of this is that my wife is 8 months pregnant and not taking the additional stress of this situation well. She is more physically uncomfortable because of the stress, which hopefully will have limited consequences on our baby. We are sleeping on an Aero-bed with basic function in our apartment because the idea of staying in a hotel and not being able to start our new lives here is actually more problematic for her than staying in this unfurnished apartment. All in all, our shipment will arrive 1 week late, and about 2 weeks later than expected.Desired Settlement: Our desired outcome is that we pay the original bill and receive from A1 a check for breaking their agreement. We would like the check to be in the amount of $4,000 to bring the cost of this move to what it would have been had we gone with a cheaper alternative.

We also would like A1 to not guarantee to others a 2 week window when clearly they have failed, or at least, include in all future contracts what happens if a move does not fall within a given window. Knowing that [redacted] would agree to pay for daily rent or a low end hotel and half the cost of "plate food" is not adequate compensation.

Business

Response:

We are very sorry that [redacted]'s household goods shipment is going to be delivered later than agreed, it doesn't happen very often but does occur occasionally in the peak moving season, which is now. The last day of his delivery spread was 7/**/15 and it appears that his household goods will be delivered this coming Tuesday, 8/*/15.I have attached the signed moving documents and also the actual charges for [redacted]'s move, which were actually $1144.72 less than the estimated charges.We are an agent for [redacted], we did not sub-contract them, and all interstate moves are done on their interstate operating authority. We have no guaranteed delivery date and no one from this office ever said the word guaranteed. Certainly, we strive to have 100% of our moves delivered within the agreed upon dates, however, we are at the mercy of [redacted] to assign the resources to each shipment and deliver them within the spread.There is a process in place to file a delay claim in the event of a delayed delivery, as in the case of [redacted], which he has the choice to take advantage of, if he chooses. A delay claim form will need to be completed and returned to the [redacted] claims department for processing. They are very good in responding.A-1 First Class Moving and Storage has no control over the delivery of [redacted]'s household goods shipment, nor his delay claim. These are in the hands of [redacted], with whom the agreement was made as the interstate carrier. We will be more than happy to facilitate the delay claim and do our best to help [redacted]. We are very sorry that this delay has happened on his move.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Both my wife and I are physicians and have a high level of integrity. I am with her right now are we both clearly remember Adam giving us a verbal guarantee, and then when I called him again around the [redacted] and asked him if he remembered guaranteeing us, he affirmed it. Michelle was not there so she would not know that. We also do not feel that the compensation that [redacted] is providing is sufficient. There was a calculus here to determine if it would be cheaper to bring our belongings on time, or pay us a minimal compensation for being late, and this is not what I would call a good business practice. The fact that while they were already late they were still picking up additional customers in another state is evidence that increasing profit was more important than moving our family.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],I totally understand your position and am in no way questioning your integrity. I was not there for your conversation with Adam, however, I am responsible for training the sales team and they all know that there are never guaranteed dates, ever. The transportation business is fraught with extenuating circumstances, trucks break down, movers get ill and any one of these things can lead to a delay. This is why all shipments have a delivery spread of dates in which a shipment may be delivered. A delay doesn't happen often and again, I feel badly that you are experiencing one.I was also not privy to your conversation with [redacted] Operations Department or Claims Department regarding the reason for the delay. The delay is a service failure based on [redacted] scheduling and dispatching, from what I understand. A-1 First Class Moving and Storage, which is a small family owned business, has absolutely no influence on the way [redacted] operations does their scheduling and dispatching. Your agreement and Order for Service are with [redacted], they are an interstate carrier, A-1 First Class Moving and Storage, is not, we are an agent for [redacted].A-1 First Class Moving and Storage did a good job packing, loading and preparing your household goods shipment for transport. Your actual charges were even $1144.72 less than Adam estimated. I feel that we did an excellent job performing our part of your relocation.Again, I am very sorry that your delivery is being delayed. If there was something Michelle, Adam or I could do to rectify this situation, we would. You need to file your delay claim with [redacted] to receive compensation for the delay, they will pay you for housing and some meal allowance to help defray the costs incurred due to the delay and I would encourage you to do so. Sincerely wishing you and your wife the best.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this company was employed to ship our car from FL to our home in CA. (approx. pick up 7/**/14 & approx delivery within 2 weeks). Our authorized agent who does business with A-1 informed us that personal property can be in the car for shipping as long as it did not cover the windows. When the car was finally delivered, and we unloaded it, we found that a whole piece of luggage was missing. This had many electronics in this luggage. At first we thought maybe we had left a bag behind, but as we started to actually unpacking the actual bags, we found many items of value were gone, and it was clear our bags/luggage was rummaged through. That's when we knew our items were stolen. Since our car was intact, no signs of forced entry, no broker windows, that only leave us to believe, that someone with the company who had access to the keys to the car MUST have taken these items. I made contact with [redacted] via phone and e-mail on several occasions, and basically was told there is nothing left she can, and that the contract states they are not responsible for personal items that are damaged or lost. I explained the items were not damaged or lost, they were stolen by an employee that had the keys and this scenario is much different then the car being broken into on the street and items stolen. Its the companies own employee, how could they not be responsible? This company uses other transport companies to complete the delivery, but I have no tracking of what other companies, except one DAS were used and the route the truck took. [redacted] stated they could not release that information. I will also file a complaint on DAS as well.Desired Settlement: I turned the list of approx $3000 to my insurance company and they only covered the first $200. I would like the company to 1) pay the remaining $2800 of loss, & 2) look into there cameras and investigate the employee that may have done this.

Business

Response:

We setup this car shipment via [redacted] who is their employer. He was sent an email by our car carrier (see below). In the email it states to remove all personal belongings; please see the excerpt.

Please remove all personal belongings (except standard vehicle items such as the jack and spare tire) from your vehicle. Non built-in radios, cassette decks or CD players, car phones, garage door openers, E-Z Pass transmitters, cassettes, CDs, loose change, etc. should be removed. DAS is not responsible for any personal items left in the vehicle and will not reimburse for any items that are lost or damaged.

Please confirm receipt ; let me know any questions.

Regards,

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Description: MOVERS, STORAGE-HOUSEHOLD & COMMERCIAL

Address: 156 Hinsdale St, Brooklyn, New York, United States, 11207

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