A-1 Foundation Repair

To whom it may concern,In response to Ms. [redacted] statement; we started the job on the 8th of November, and had already collected the required down payment beforehand. (The job was $15,050.00, we require 50% upfront, therefore we collected a total of $7,525.00 for down payment leaving the same... amount, $7,525.00, due upon completion). We had our crew start the project and scheduled them to work over the weekend so that we could ensure the job was completed within the 6-day period that we told Ms. [redacted] we would finish in. On only the 2nd day of working on her project, Ms. [redacted] called the supervisor irate saying that she doesn’t think we are going to complete the project in the 6 days we told her we will. At this time the Supervisor, ***, went to the job site to ensure that the project will be completed in the 6-day period. While he was there he asked that Ms. [redacted] prep the inside of the home to be ready for the crew to come inside and install the interior piers. He told her that the crew will come inside and help move her furniture to expose the areas of the foundation that needed to be worked on. She insisted that she will do this herself because she wanted to go through all her things as she boxed them up to prepare to move to another city where she took a new job. He asked her again if she needed help moving the furniture so the crew can come inside and work and she refused. This took time away from the crew because they couldn’t yet start working inside of the home. With more than $4,500.00 spent on materials, we installed all the pier systems from the outside of the home. On the 4th day, [redacted] came back out (on a Sunday) while the crew was working to check on the project. At this time, the job was about 70% complete. The only thing left to do was install the interior piers, lift/level the structure, and put everything back/cleanup. But, Sunday while [redacted] was present, Ms. [redacted] was not yet finished moving her things around inside so that the crew could come inside to work. She asked them not to start working inside and to not touch anything because she wasn’t done yet. This put a delay on her project. Ms. [redacted] got upset because she realized the project wouldn’t be complete in the 6-day period because the inside was not prepped for interior piers to be installed and she began to complain. [redacted] ensured her that if she would just allow the crew to help her move the furniture at that point in time, they would still be able to finish the project in the 6-day period, but she refused the help and said that she will have it done herself by the end of the day to allow the work to be done inside. The guys took it upon themselves to take a long lunch because they have completed the outside work as much as possible without being able to go inside of the home yet. She then got upset that no one told her that they were on lunch, and she assumed the crew was gone for the day. She began calling [redacted] highly upset, screaming at him, saying the guys were gone and aren’t doing their jobs correctly. While [redacted] was trying to explain that the crew was taking a lunch break, she reportedly interrupted his sentences saying that he was just “making excuses”, and proceeded to scream, yell, and cuss at him calling him a “S.O.B” and telling him he shouldn’t be a supervisor. So, at this point on that 4th day, [redacted] was unable to successfully communicate with Ms. [redacted] due to her not being cooperative. Due to the lack of successful communication, [redacted] did pull the crew off the job until he was able to regain successful communication, which was the next cause of delay. She would not answer our phone calls, and was refusing to speak with ***. While trying to get in contact with her via phone, the office received an email from her with a list of complaints and pictures of things she wasn’t happy with. A few of the pictures were images of material in her front yard. She was complaining about material in the yard, yet we are in the middle of a foundation repair project for her home. The materials were for the interior piers that needed to be installed, and as stated before we were unable to do so due to her lack of prepping the home for the crew to come inside to install them. Her list stated the crew and supervisor were unable to complete work to her satisfaction, and she made up a scenario of [redacted] “bullying” her, and being “verbally abusive”, yet all [redacted] has done was try to resolve anything she was unhappy about. By no means did [redacted] do said things, even through her periodic lash outs. Our company is known for great customer service, and that’s what [redacted] provided. That being said, she still insisted and requested a new crew and supervisor. Because of this request, it caused yet another setback on the project. We are not able to pull a crew off a job they are in the middle of to send them to finish another crew’s project, they must finish their current job before moving to the next. We informed Ms. [redacted] that due to her request for a new crew, she will have to wait for them to be available. On Friday the 17th, we had a new crew who also had to work through the weekend to quickly wrap up her project. It was going to take them 3 days to finish the project, but on the 2nd day of the new crew working, Ms. [redacted] for some reason yet again complained that work isn’t being done to her satisfaction and she was unhappy. So, on that 2nd day of the new crew working, being 1 day away from completing the job 100%, we were asked by Ms. [redacted] not to come back to her property. After many unnecessarily rude phone calls from her to our office manager, we came to an agreement with her to have our crew work on the week of Thanksgiving to complete her project. Keep in mind our staff typically takes this entire week off for the holiday. The day we were scheduled to come out and complete the project; unfortunately, our crew leader’s father-in-law had a severe stroke causing him to be hospitalized, which left our crew leader absent for a family emergency. The crew can not work without the crew leader or a supervisor present. As stated before, per her request [redacted] was not allowed at her property, and our secondary supervisor was out of state for the holidays. Upon hearing that we were unable to get anyone there that day, Ms. [redacted] proceeded to fire us off the job which was already 85% complete, and at this point had over $5,000.00 in materials used. Ms. [redacted] has now hired an attorney at this point in attempt to get her down payment of $7,525.00 back plus some, trying to state that we were in the wrong and costed her money. We by no means in any way walked off this job nor did we quit this job. We made every possible attempt to get his job completed by having 3 different crews out per her each request, 2 different supervisors to come out (again, per her each request) and do everything possible to try to make her happy. The attorney insisted we give the down payment back, we came to an agreement that if receipts for material and labor costs were provided we could settle the disagreement and part ways. 2 days after said agreement between Ms. [redacted] , her attorney, and our company, we were then asked to come back out and finish the project and discount her remaining balance of $7,525.00. We agreed to take $1,500.00 off the end and finish the project for $6,025.00. After 4 days of talk, Ms. [redacted] decided that she did not want to pay $6,025.00 for us to finish, she only wanted to pay us $1,500.00 upon completion. This was clearly an unacceptable offer being that she signed a contract for $15,050.00 agreeing to pay $7,525.00 up front and $7,525.00 upon completion, and the job was 85% complete. We still would have had to purchase another $1,200.00 in materials plus more labor costs to finish out this project. We were then contacted again by her attorney who asked if we could finish for $3,500.00. We declined and referred back to the signed contract. He told us we can make a counter offer for negotiation. Once again, we referred to the contract she signed stating she owes us $7,525.00 upon completion and offered to take $2,500.00 off that price and finish for $5,025.00 at the lowest. It has now been over a month and we are trying to finish her project as soon as possible and have it be done with. But of course, even with this large discount, Ms. [redacted] was unsatisfied. Her attorney said she wants it done for $3,500.00 or they will file a motion. We had to respectfully decline. As for rumors of our crews “not being paid”, it is false information. Ms. [redacted] was getting her “information” from a disgruntled former employee who was let go for confidential reasons. He continued to communicate with Ms. [redacted] and was bad mouthing us after his termination, trying to persuade Ms. [redacted] to let him complete the project on his own. As far as the permit goes; we never told Ms. [redacted] that “we thought the permits were pulled”. We did, however, make the mistake of thinking the home was located outside of city limits. Engineer approvals were already made on the project, and we told Ms. [redacted] that we would pay for any related cost for the permit not being pulled. We were unable to cover the holes properly because we were told by both her and her attorney to not step foot back on the property. We also never once threatened Ms. [redacted] with placing a lien on her property. We’ve made every attempt to make Ms. [redacted] happy, to satisfy her, to address and resolve all complaints, and most importantly we’ve made every attempt possible to complete her project, even after being fired and approached by an attorney for negotiation. A contract was signed, and we made every attempt to fulfill that contract in its entirety. Sincerely,A 1 Foundation Repair

Complaint: ***
I am rejecting this response because: Please see attachment with responses to A-Foundation Repairs commentsMy response is too long to include in this form.
Best Regards,
*** ***

To whom it may concern,In response to Ms. [redacted] statement; we started the job on the 8th of November, and had already collected the required down payment beforehand. (The job was $15,050.00, we require 50% upfront, therefore we collected a total of $7,525.00 for down payment leaving the same...

amount, $7,525.00, due upon completion).  We had our crew start the project and scheduled them to work over the weekend so that we could ensure the job was completed within the 6-day period that we told Ms. [redacted] we would finish in. On only the 2nd day of working on her project, Ms. [redacted] called the supervisor irate saying that she doesn’t think we are going to complete the project in the 6 days we told her we will. At this time the Supervisor, [redacted], went to the job site to ensure that the project will be completed in the 6-day period. While he was there he asked that Ms. [redacted] prep the inside of the home to be ready for the crew to come inside and install the interior piers. He told her that the crew will come inside and help move her furniture to expose the areas of the foundation that needed to be worked on. She insisted that she will do this herself because she wanted to go through all her things as she boxed them up to prepare to move to another city where she took a new job. He asked her again if she needed help moving the furniture so the crew can come inside and work and she refused. This took time away from the crew because they couldn’t yet start working inside of the home. With more than $4,500.00 spent on materials, we installed all the pier systems from the outside of the home. On the 4th day, [redacted] came back out (on a Sunday) while the crew was working to check on the project. At this time, the job was about 70% complete. The only thing left to do was install the interior piers, lift/level the structure, and put everything back/cleanup. But, Sunday while [redacted] was present, Ms. [redacted] was not yet finished moving her things around inside so that the crew could come inside to work. She asked them not to start working inside and to not touch anything because she wasn’t done yet. This put a delay on her project. Ms. [redacted] got upset because she realized the project wouldn’t be complete in the 6-day period because the inside was not prepped for interior piers to be installed and she began to complain. [redacted] ensured her that if she would just allow the crew to help her move the furniture at that point in time, they would still be able to finish the project in the 6-day period, but she refused the help and said that she will have it done herself by the end of the day to allow the work to be done inside. The guys took it upon themselves to take a long lunch because they have completed the outside work as much as possible without being able to go inside of the home yet. She then got upset that no one told her that they were on lunch, and she assumed the crew was gone for the day. She began calling [redacted] highly upset, screaming at him, saying the guys were gone and aren’t doing their jobs correctly. While [redacted] was trying to explain that the crew was taking a lunch break, she reportedly interrupted his sentences saying that he was just “making excuses”, and proceeded to scream, yell, and cuss at him calling him a “S.O.B” and telling him he shouldn’t be a supervisor. So, at this point on that 4th day, [redacted] was unable to successfully communicate with Ms. [redacted] due to her not being cooperative. Due to the lack of successful communication, [redacted] did pull the crew off the job until he was able to regain successful communication, which was the next cause of delay. She would not answer our phone calls, and was refusing to speak with [redacted]. While trying to get in contact with her via phone, the office received an email from her with a list of complaints and pictures of things she wasn’t happy with. A few of the pictures were images of material in her front yard. She was complaining about material in the yard, yet we are in the middle of a foundation repair project for her home. The materials were for the interior piers that needed to be installed, and as stated before we were unable to do so due to her lack of prepping the home for the crew to come inside to install them. Her list stated the crew and supervisor were unable to complete work to her satisfaction, and she made up a scenario of [redacted] “bullying” her, and being “verbally abusive”, yet all [redacted] has done was try to resolve anything she was unhappy about. By no means did [redacted] do said things, even through her periodic lash outs. Our company is known for great customer service, and that’s what [redacted] provided. That being said, she still insisted and requested a new crew and supervisor. Because of this request, it caused yet another setback on the project. We are not able to pull a crew off a job they are in the middle of to send them to finish another crew’s project, they must finish their current job before moving to the next. We informed Ms. [redacted] that due to her request for a new crew, she will have to wait for them to be available. On Friday the 17th, we had a new crew who also had to work through the weekend to quickly wrap up her project. It was going to take them 3 days to finish the project, but on the 2nd day of the new crew working, Ms. [redacted] for some reason yet again complained that work isn’t being done to her satisfaction and she was unhappy. So, on that 2nd day of the new crew working, being 1 day away from completing the job 100%, we were asked by Ms. [redacted] not to come back to her property. After many unnecessarily rude phone calls from her to our office manager, we came to an agreement with her to have our crew work on the week of Thanksgiving to complete her project. Keep in mind our staff typically takes this entire week off for the holiday.  The day we were scheduled to come out and complete the project; unfortunately, our crew leader’s father-in-law had a severe stroke causing him to be hospitalized, which left our crew leader absent for a family emergency. The crew can not work without the crew leader or a supervisor present. As stated before, per her request [redacted] was not allowed at her property, and our secondary supervisor was out of state for the holidays. Upon hearing that we were unable to get anyone there that day, Ms. [redacted] proceeded to fire us off the job which was already 85% complete, and at this point had over $5,000.00 in materials used.  Ms. [redacted] has now hired an attorney at this point in attempt to get her down payment of $7,525.00 back plus some, trying to state that we were in the wrong and costed her money. We by no means in any way walked off this job nor did we quit this job. We made every possible attempt to get his job completed by having 3 different crews out per her each request, 2 different supervisors to come out (again, per her each request) and do everything possible to try to make her happy. The attorney insisted we give the down payment back, we came to an agreement that if receipts for material and labor costs were provided we could settle the disagreement and part ways. 2 days after said agreement between Ms. [redacted], her attorney, and our company, we were then asked to come back out and finish the project and discount her remaining balance of $7,525.00. We agreed to take $1,500.00 off the end and finish the project for $6,025.00. After 4 days of talk, Ms. [redacted] decided that she did not want to pay $6,025.00 for us to finish, she only wanted to pay us $1,500.00 upon completion. This was clearly an unacceptable offer being that she signed a contract for $15,050.00 agreeing to pay $7,525.00 up front and $7,525.00 upon completion, and the job was 85% complete. We still would have had to purchase another $1,200.00 in materials plus more labor costs to finish out this project. We were then contacted again by her attorney who asked if we could finish for $3,500.00. We declined and referred back to the signed contract. He told us we can make a counter offer for negotiation. Once again, we referred to the contract she signed stating she owes us $7,525.00 upon completion and offered to take $2,500.00 off that price and finish for $5,025.00 at the lowest. It has now been over a month and we are trying to finish her project as soon as possible and have it be done with. But of course, even with this large discount, Ms. [redacted] was unsatisfied. Her attorney said she wants it done for $3,500.00 or they will file a motion.  We had to respectfully decline.  As for rumors of our crews “not being paid”, it is false information. Ms. [redacted] was getting her “information” from a disgruntled former employee who was let go for confidential reasons. He continued to communicate with Ms. [redacted] and was bad mouthing us after his termination, trying to persuade Ms. [redacted] to let him complete the project on his own.  As far as the permit goes; we never told Ms. [redacted] that “we thought the permits were pulled”. We did, however, make the mistake of thinking the home was located outside of city limits. Engineer approvals were already made on the project, and we told Ms. [redacted] that we would pay for any related cost for the permit not being pulled. We were unable to cover the holes properly because we were told by both her and her attorney to not step foot back on the property. We also never once threatened Ms. [redacted] with placing a lien on her property. We’ve made every attempt to make Ms. [redacted] happy, to satisfy her, to address and resolve all complaints, and most importantly we’ve made every attempt possible to complete her project, even after being fired and approached by an attorney for negotiation. A contract was signed, and we made every attempt to fulfill that contract in its entirety. Sincerely,A 1 Foundation Repair