Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148823, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Denise E***
Comments from Foothills Community Manager Pat W[redacted]: * July 2016 assessment statement sent to homeowner's address * First late notice sent in August and second late notice sent in September 2016 * First contact from homeowner; spoke with Kim in Accounting on 9/27/16; stated...
she had mailed payment but it hadn't been received or posted to account * No payment received and no contact from homeowner, thus Demand Notice sent November 2nd * Statement for 2017 sent around 11/25/16, which included unpaid balance due * Homeowner called and spoke with Kim in Accounting on 11/30/16 regarding payment she stated she had sent; she was to check with her bank to verify if check had been cashed and, if so, determine who had cashed it * No recorded follow-up contact from homeowner after 11/30/16 until her call on 1/16/17 * January 2017 assessments posted to account and additional Demand Notice sent to homeowner * Mrs. [redacted] left a voice mail message for Kim in Accounting this past Monday, January 16th, which she forwarded to me; in her message she stated she would be gone until the 21st * I called Mrs. [redacted] back on Monday the 16th and left her a message in case she was not yet gone; left my number and asked her to call me; I have not heard back from her as of now (4:00 pm on 1/18/17) Please call Pat W[redacted] at [redacted] and she would be glad to assist, or email at [redacted]. Thank you.
Comments from Foothills Community Manager Pat W[redacted]: * July 2016 assessment statement sent to homeowner's address * First late notice sent in August and second late notice sent in September 2016 * First contact from homeowner; spoke with Kim in Accounting on 9/27/16; stated she had mailed payment but it hadn't been received or posted to account * No payment received and no contact from homeowner, thus Demand Notice sent November 2nd * Statement for 2017 sent around 11/25/16, which included unpaid balance due * Homeowner called and spoke with Kim in Accounting on 11/30/16 regarding payment she stated she had sent; she was to check with her bank to verify if check had been cashed and, if so, determine who had cashed it * No recorded follow-up contact from homeowner after 11/30/16 until her call on 1/16/17 * January 2017 assessments posted to account and additional Demand Notice sent to homeowner * Mrs. [redacted] left a voice mail message for Kim in Accounting this past Monday, January 16th, which she forwarded to me; in her message she stated she would be gone until the 21st * I called Mrs. [redacted] back on Monday the 16th and left her a message in case she was not yet gone; left my number and asked her to call me; I have not heard back from her as of now (4:00 pm on 1/18/17) Please call Pat W[redacted] at [redacted] and she would be glad to assist, or email at [redacted]. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148823, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Denise E***
Comments from Foothills Community Manager Pat W[redacted]: * July 2016 assessment statement sent to homeowner's address * First late notice sent in August and second late notice sent in September 2016 * First contact from homeowner; spoke with Kim in Accounting on 9/27/16; stated...
she had mailed payment but it hadn't been received or posted to account * No payment received and no contact from homeowner, thus Demand Notice sent November 2nd * Statement for 2017 sent around 11/25/16, which included unpaid balance due * Homeowner called and spoke with Kim in Accounting on 11/30/16 regarding payment she stated she had sent; she was to check with her bank to verify if check had been cashed and, if so, determine who had cashed it * No recorded follow-up contact from homeowner after 11/30/16 until her call on 1/16/17 * January 2017 assessments posted to account and additional Demand Notice sent to homeowner * Mrs. [redacted] left a voice mail message for Kim in Accounting this past Monday, January 16th, which she forwarded to me; in her message she stated she would be gone until the 21st * I called Mrs. [redacted] back on Monday the 16th and left her a message in case she was not yet gone; left my number and asked her to call me; I have not heard back from her as of now (4:00 pm on 1/18/17) Please call Pat W[redacted] at [redacted] and she would be glad to assist, or email at [redacted]. Thank you.
Comments from Foothills Community Manager Pat W[redacted]: * July 2016 assessment statement sent to homeowner's address * First late notice sent in August and second late notice sent in September 2016 * First contact from homeowner; spoke with Kim in Accounting on 9/27/16; stated she had mailed payment but it hadn't been received or posted to account * No payment received and no contact from homeowner, thus Demand Notice sent November 2nd * Statement for 2017 sent around 11/25/16, which included unpaid balance due * Homeowner called and spoke with Kim in Accounting on 11/30/16 regarding payment she stated she had sent; she was to check with her bank to verify if check had been cashed and, if so, determine who had cashed it * No recorded follow-up contact from homeowner after 11/30/16 until her call on 1/16/17 * January 2017 assessments posted to account and additional Demand Notice sent to homeowner * Mrs. [redacted] left a voice mail message for Kim in Accounting this past Monday, January 16th, which she forwarded to me; in her message she stated she would be gone until the 21st * I called Mrs. [redacted] back on Monday the 16th and left her a message in case she was not yet gone; left my number and asked her to call me; I have not heard back from her as of now (4:00 pm on 1/18/17) Please call Pat W[redacted] at [redacted] and she would be glad to assist, or email at [redacted]. Thank you.
The community manager emailed the homeowner that we would refund the $25.00 and to confirm a mailing address. This complaint has been resolved.