A-1 Guarantee Roofing, Inc.

This complaint will only be settled in Court.  I have filed a small claims case against Mrs. S[redacted] and we have a hearing on June 9, 2015.
On September 5, 2014 we entered a contract to install a new roof on her house.  I showed her a sample board and she picked out a color of...

"Weatherwood".  On October 1, 2014 we went out to start the job.  She signed the contract that stated the color of the roof as "Weatherwood", in two different places on the contract.  I asked if she would like to see the sample board again to make sure that this is the color that she wanted.  She replied that she didn't need to see the board again and the color she picked out, was the color she wanted.  We did the entire roof and was completed on October 3, 2014.  We called her phone and left her a message in regards to open up the garage and we could clean it out, because it was locked and we wanted to show her how we were going to do the bay roof.  She wasn't happy with the way it was done before.  We never heard from her.  I told my workers to call her Saturday morning on October 5th. and go up to clean out the garage, do the bay window and walk over the job with her.  We never got a return phone call.  I told them to call her on Monday, October 7th. and finish the job then, because I was leaving on vacation on Saturday the 5th of October.
On October 5th, I landed in Arizona and retrieved my messages on my cell phone.  I had got several calls from Mrs. S[redacted] about her being unhappy.  I returned her calls and she started to complain about the garage being dirty and that she had to clean it up.  She said that we broke a plastic chair and a couple of pots.  I told her that we could deduct them out of the final bill and that the workers can come out either Sunday or Monday to do the bay window and walk over the job with her.  Then she told me that she didn't like the color of the roof and that she wanted me to remove the entire roof and replace it with another color.  I told her that this was the color she picked out and that I wasn't going to redo the entire roof.  I told her that I was on vacation and will be back on the 14th of October and that I would call her then.  She demanded that I come back home from vacation and replace her roof on Monday 7th of October.  I told her that I would call her again on the 14th to set up a time to come out and talk to her about the job.  When I returned from vacation, I called her in the morning of the 14th and she told me that she didn't want anything to do with me and that she wasn't going to pay for the roof.  I sent her a certified letter with a bill in it and a letter, stating that I will give her a $1,149.00 discount and will come back out and do the bay window.  She declined the offer.
She did call the Building and Safety department and had an Inspector come out and look at the job.  We had pulled a permit before we did the job.  The Inspector came out and told Mrs. S[redacted] that he couldn't do anything about the color and that it would be a civil matter.  She then filed a complaint with the State Contractors License Board.  They had a Inspector come out and checked out the job and did up a report.  He said that the roof was installed in a professionally manner and nothing was wrong with the roof.  He gave a price on finishing the bay window, which Mrs. S[redacted] wouldn't let us finish.  He gave a price on sanding two fascia boards and painting them because she stated that we replaced them.  The two boards were not replaced by us and you can acutally see her old paint on the boards.  I stated that I don't think that I should have to sand and paint boards that we didn't replace.  Their was a couple of knot holes in the garage roof sheeting where we installed tin shingles over the knot holes.  This is an approved method by the City Inspectors of reinforcing the wood where the knot holes are.  The Inspector said he thought that the roof should be removed and the boards replaced. 
I sent in a letter to the State Contractors License Board that I would be willing to go out and do this work or that I would be willing to discount my bill in the amount that the Inspector put on his report, to allow Mrs. S[redacted] to pay someone else to do the work.  This information was given to Mrs. S[redacted] by the the person, Ms. P[redacted], who was assign the case.  Mrs. S[redacted] stated to Ms. P[redacted] that she didn't agree with the Inspectors findings that they had hired and that she refuses to let us complete the job and wasn't going to pay A-1 Guarantee Roofing Inc. any money.  Ms. P[redacted] relaid this information to me and stated that I would have to take civil action against Mrs. S[redacted] for payment that was due on the contract.
On April 28, 2015 I went up to Ventura Superior Court and filed a claim for the balance that was owed to A-1 Guarantee Roofing Inc., for the sum of $3,344.00.  Mrs. S[redacted] filed a counter suit for the sum of $7,710.00.  Bottom line she wants an entire roof for free.  The original contract was for $7,985.00.  This is why as I stated on my first line, that this will not be settled and it will be up to the Judge to decide who should get paid what.
J[redacted],  President of A-1 Guarantee Roofing Inc.

This complaint will only be settled in Court.  I have filed a small claims case against Mrs. S[redacted] and we have a hearing on June 9, 2015.
On September 5, 2014 we entered a contract to install a new roof on her house.  I showed her a sample board and she picked out a...

color of "Weatherwood".  On October 1, 2014 we went out to start the job.  She signed the contract that stated the color of the roof as "Weatherwood", in two different places on the contract.  I asked if she would like to see the sample board again to make sure that this is the color that she wanted.  She replied that she didn't need to see the board again and the color she picked out, was the color she wanted.  We did the entire roof and was completed on October 3, 2014.  We called her phone and left her a message in regards to open up the garage and we could clean it out, because it was locked and we wanted to show her how we were going to do the bay roof.  She wasn't happy with the way it was done before.  We never heard from her.  I told my workers to call her Saturday morning on October 5th. and go up to clean out the garage, do the bay window and walk over the job with her.  We never got a return phone call.  I told them to call her on Monday, October 7th. and finish the job then, because I was leaving on vacation on Saturday the 5th of October.
On October 5th, I landed in Arizona and retrieved my messages on my cell phone.  I had got several calls from Mrs. S[redacted] about her being unhappy.  I returned her calls and she started to complain about the garage being dirty and that she had to clean it up.  She said that we broke a plastic chair and a couple of pots.  I told her that we could deduct them out of the final bill and that the workers can come out either Sunday or Monday to do the bay window and walk over the job with her.  Then she told me that she didn't like the color of the roof and that she wanted me to remove the entire roof and replace it with another color.  I told her that this was the color she picked out and that I wasn't going to redo the entire roof.  I told her that I was on vacation and will be back on the 14th of October and that I would call her then.  She demanded that I come back home from vacation and replace her roof on Monday 7th of October.  I told her that I would call her again on the 14th to set up a time to come out and talk to her about the job.  When I returned from vacation, I called her in the morning of the 14th and she told me that she didn't want anything to do with me and that she wasn't going to pay for the roof.  I sent her a certified letter with a bill in it and a letter, stating that I will give her a $1,149.00 discount and will come back out and do the bay window.  She declined the offer.
She did call the Building and Safety department and had an Inspector come out and look at the job.  We had pulled a permit before we did the job.  The Inspector came out and told Mrs. S[redacted] that he couldn't do anything about the color and that it would be a civil matter.  She then filed a complaint with the State Contractors License Board.  They had a Inspector come out and checked out the job and did up a report.  He said that the roof was installed in a professionally manner and nothing was wrong with the roof.  He gave a price on finishing the bay window, which Mrs. S[redacted] wouldn't let us finish.  He gave a price on sanding two fascia boards and painting them because she stated that we replaced them.  The two boards were not replaced by us and you can acutally see her old paint on the boards.  I stated that I don't think that I should have to sand and paint boards that we didn't replace.  Their was a couple of knot holes in the garage roof sheeting where we installed tin shingles over the knot holes.  This is an approved method by the City Inspectors of reinforcing the wood where the knot holes are.  The Inspector said he thought that the roof should be removed and the boards replaced. 
I sent in a letter to the State Contractors License Board that I would be willing to go out and do this work or that I would be willing to discount my bill in the amount that the Inspector put on his report, to allow Mrs. S[redacted] to pay someone else to do the work.  This information was given to Mrs. S[redacted] by the the person, Ms. P[redacted], who was assign the case.  Mrs. S[redacted] stated to Ms. P[redacted] that she didn't agree with the Inspectors findings that they had hired and that she refuses to let us complete the job and wasn't going to pay A-1 Guarantee Roofing Inc. any money.  Ms. P[redacted] relaid this information to me and stated that I would have to take civil action against Mrs. S[redacted] for payment that was due on the contract.
On April 28, 2015 I went up to Ventura Superior Court and filed a claim for the balance that was owed to A-1 Guarantee Roofing Inc., for the sum of $3,344.00.  Mrs. S[redacted] filed a counter suit for the sum of $7,710.00.  Bottom line she wants an entire roof for free.  The original contract was for $7,985.00.  This is why as I stated on my first line, that this will not be settled and it will be up to the Judge to decide who should get paid what.
J[redacted],  President of A-1 Guarantee Roofing Inc.

Complaint: 10631609
I am rejecting this response because:See attached
Regards,
B[redacted]

Review: The job was replacing the roof on October 1, 2014 on the house and garage located on 74 N. Mills Ventura, CA 93003. Mr. J[redacted] had his crew come 8:00 am. He told me I don’t need to stay at home, the job will be perfectly done. I took my husband to motel ( for 3 days because he has dementia and cannot stand the noise). When I came back I was shocked to see the job that was done. The color with the tiles were not what I wanted, the border of the roof around house and garage was left undone. The roof inside the garage was lot damaged with holes and broken woods. There was mess around the house and garage. There was containers with flowers, and garden chair broken. I contacted the contractor immediately on October 5, 2014. He told me he is on vacation for 2 weeks in Arizona, he told me he would call his crew immediately and they fix everything. He was on vacation from October1 to 14, 2014. Last him again October 5 and he said I cannot do everything I am on vacation. I tried to clean inside garage myself.

October 14, 2014 I went to emergency at community hospital had a problem breathing and diagnosis was pneumonia from infection. I called the contractor on October 15, 2014. He said he would come and pay all the damage he never come, never inspected the roof. They cannot inspect, because he doesn’t pay. I contacted the State Board Contractors State license board at November 17, 2014. They came and inspected of March 27, 2015. The estimated was done April 5, 2015 the damage about $1,600.00. The contractor never contacted me. I also replace damaged gutter on one side the house, the cost of $800.00.Desired Settlement: Refund $4,790.00

Business

Response:

This complaint will only be settled in Court. I have filed a small claims case against Mrs. S[redacted] and we have a hearing on June 9, 2015.

On September 5, 2014 we entered a contract to install a new roof on her house. I showed her a sample board and she picked out a color of "Weatherwood". On October 1, 2014 we went out to start the job. She signed the contract that stated the color of the roof as "Weatherwood", in two different places on the contract. I asked if she would like to see the sample board again to make sure that this is the color that she wanted. She replied that she didn't need to see the board again and the color she picked out, was the color she wanted. We did the entire roof and was completed on October 3, 2014. We called her phone and left her a message in regards to open up the garage and we could clean it out, because it was locked and we wanted to show her how we were going to do the bay roof. She wasn't happy with the way it was done before. We never heard from her. I told my workers to call her Saturday morning on October 5th. and go up to clean out the garage, do the bay window and walk over the job with her. We never got a return phone call. I told them to call her on Monday, October 7th. and finish the job then, because I was leaving on vacation on Saturday the 5th of October.

On October 5th, I landed in Arizona and retrieved my messages on my cell phone. I had got several calls from Mrs. S[redacted] about her being unhappy. I returned her calls and she started to complain about the garage being dirty and that she had to clean it up. She said that we broke a plastic chair and a couple of pots. I told her that we could deduct them out of the final bill and that the workers can come out either Sunday or Monday to do the bay window and walk over the job with her. Then she told me that she didn't like the color of the roof and that she wanted me to remove the entire roof and replace it with another color. I told her that this was the color she picked out and that I wasn't going to redo the entire roof. I told her that I was on vacation and will be back on the 14th of October and that I would call her then. She demanded that I come back home from vacation and replace her roof on Monday 7th of October. I told her that I would call her again on the 14th to set up a time to come out and talk to her about the job. When I returned from vacation, I called her in the morning of the 14th and she told me that she didn't want anything to do with me and that she wasn't going to pay for the roof. I sent her a certified letter with a bill in it and a letter, stating that I will give her a $1,149.00 discount and will come back out and do the bay window. She declined the offer.

She did call the Building and Safety department and had an Inspector come out and look at the job. We had pulled a permit before we did the job. The Inspector came out and told Mrs. S[redacted] that he couldn't do anything about the color and that it would be a civil matter. She then filed a complaint with the State Contractors License Board. They had a Inspector come out and checked out the job and did up a report. He said that the roof was installed in a professionally manner and nothing was wrong with the roof. He gave a price on finishing the bay window, which Mrs. S[redacted] wouldn't let us finish. He gave a price on sanding two fascia boards and painting them because she stated that we replaced them. The two boards were not replaced by us and you can acutally see her old paint on the boards. I stated that I don't think that I should have to sand and paint boards that we didn't replace. Their was a couple of knot holes in the garage roof sheeting where we installed tin shingles over the knot holes. This is an approved method by the City Inspectors of reinforcing the wood where the knot holes are. The Inspector said he thought that the roof should be removed and the boards replaced.

I sent in a letter to the State Contractors License Board that I would be willing to go out and do this work or that I would be willing to discount my bill in the amount that the Inspector put on his report, to allow Mrs. S[redacted] to pay someone else to do the work. This information was given to Mrs. S[redacted] by the the person, Ms. P[redacted], who was assign the case. Mrs. S[redacted] stated to Ms. P[redacted] that she didn't agree with the Inspectors findings that they had hired and that she refuses to let us complete the job and wasn't going to pay A-1 Guarantee Roofing Inc. any money. Ms. P[redacted] relaid this information to me and stated that I would have to take civil action against Mrs. S[redacted] for payment that was due on the contract.

On April 28, 2015 I went up to Ventura Superior Court and filed a claim for the balance that was owed to A-1 Guarantee Roofing Inc., for the sum of $3,344.00. Mrs. S[redacted] filed a counter suit for the sum of $7,710.00. Bottom line she wants an entire roof for free. The original contract was for $7,985.00. This is why as I stated on my first line, that this will not be settled and it will be up to the Judge to decide who should get paid what.

J[redacted], President of A-1 Guarantee Roofing Inc.

Consumer

Response:

Review: 10631609

I am rejecting this response because:See attached

Regards,

B[redacted]