A-1 Home Improvements

I would use extreme caution if you decide to hire A-1 Home Improvements with Martin & Ryan Warner. While his workers were polite, Martin was not. I could not believe the way he spoke to myself and my husband over the course of the job. We were definitely raising our voices on the last day . We paid him in 2 installments before he even finished the job yet he tried to tell us we had not paid him the $9,000. And threatened to leave the job stating that if he didn’t get paid, he wasn’t doing the work. We printed the checks and showed him the payments and told him he wasn’t getting any more money and if he left our attorney would be contacting him. No apology was given to us.
The one footer was not done properly. He cut into my decking to remove a section he did not need to cut and the corner where he put the decking back together was not even and there was a large gap in the decking. He never asked us if it was ok to do so.
A consistent theme of his is to blame the person who did the work before him such as our builder. He never took responsibility for any of his errors or delays.
The aggravation of having him as a contractor is not worth it. We built an entire house that took 18 months and didn’t have these issues with the builder and his crew.
Martin said our small porch project and footer would take less than 1 week to complete. He strung us along for 6 weeks and didn’t finish the job.
It started out good, he came earlier than expected to put the deck footers in. The next week began the excuses as to why he couldn’t make it out. He made a big deal out of not wanting to come back multiple times and having to get pulled off other jobs to work on ours.
He was out twice when the deck still wasn’t completed and we asked to delay the rest for a few days so our HVAC guy could run the gas line. Martin decided not to finish any more work that day that could have easily been completed.
Every time we mentioned the job taking over 6 weeks he reminds us of the few days we had him delayed and says that is a primary reason.
We told him the shingles were hard to source. He indicated at week 1 he was getting them but by week 6 he had not secured them until we told him the job must be completed that week. Only then did he get the shingles and making a big deal out of not being able to find them easily.
He promised us the project would be done the day he came back. He assured us it would be done today but it wasn't. He tried to use the excuse again that he didn’t have the tool he needed and would come back another day. We told him he needed to finish.
Because he traditionally doesn’t get to the job site until 11:45 it was 8:45 at night and he still wasn’t done. He said he was leaving to visit his mother who is dying. While that may be the case, we understood for two weeks about his mother but it’s been well over a month of this reason keeping him from showing up and from finishing. Visiting hours at the hospital are over at 9pm.
Some of his work was decent but certainly not the quality we were lead to believe we would see. He peace mailed the thresholds together and the screws don’t go fully into the decking. We will need to replace that as well as finish up the job ourselves.
He ended up leaving without finishing the job and did not clean up after themselves. We told him not to come back!

[redacted] went for the first estimate on 5/18/13. This was to be labor only with [redacted] obtaining all materials. After [redacted] gave him the estimate and [redacted] called numerous times with questions, a date...

of March 20 and 21 was decided upon. [redacted] called to cancel, and [redacted] filled in other work. Another date was set for April 28 and 29, and again canceled by [redacted]. Again [redacted] had to hurry to fill in work for that time. When another date was set for May 27 and 28, some perameters of the work was changed, therefore making the estimate invalid. [redacted] could not fillin work because the cancellation was at the last minute. [redacted] called again and spoke with [redacted], saying he would like to do the work on [redacted]'s schedule was full at that time, and [redacted] was not called back. [redacted] tried to rearrange the work schedule,but could not. [redacted] both called on the 30th and threatened [redacted] if he did not come to their home immediately. There was only an estimate, which changed, no money ever changed hands, and no day or time was ever given by [redacted]. [redacted] tried to accomodate [redacted] until his schedule became too full to fit him in.
Sent on: 8/25/2014 5:30:53 PM

Review: [redacted] was contracted for labor-only work related to installation of flooring, cabinets, and an air conditioning unit. [redacted] failed to show up on the job site on June 30, 2014. [redacted] has been contacted several times by telephone, and he has never responded to this date. In addition, [redacted] never provided any reasoning for his failure to show up to complete the above-referenced work.

[redacted]'s failure to perform is going to cost this customer a large sum of money to find a replacement contractor without so much as a hint of notice or information. This customer should not have to find a replacement contractor because [redacted] failed to perform the work.

Additionally, [redacted] is aware that there was a hefty investment in materials made by this customer on which interest is being paid while he continues to fail to perform the work. [redacted] has had three weeks to respond to inquiries and demands for him to complete the work. [redacted] has also been advised that the customer cannot afford additional costs due to his failure to perform.

As such, this customer has filed this complaint with the Revdex.com to prompt [redacted] to act. It is beyond sound reasoning as to why a home improvement contractor who was hired to do exactly that type of work would be willing to risk his reputation by acting so irresponsible and unprofessional.Desired Settlement: [redacted] should perform the work as contracted or pay to have another contractor do the work, regardless of the pricing difference. However, this customer will not accept work not done in a good and workmanlike manner, a slap-dash job just to get it done or without a warranty/guarantee in writing.

[redacted] must have something personal against this customer, although this customer has not done anything to warrant such behavior. What makes the situation worse is that after [redacted] stood this customer up, he refuses to communicate with said customer.

[redacted] has been given many opportunities to contact this customer and complete the work, only to leave this customer hanging on a limb. Since [redacted] is in the contracting business, he knows it is nearly impossible to find a replacement contractor at this point in the season. [redacted] has put this customer in an untenable position, which is totally unacceptable.

Business

Response:

[redacted] went for the first estimate on 5/18/13. This was to be labor only with [redacted] obtaining all materials. After [redacted] gave him the estimate and [redacted] called numerous times with questions, a date of March 20 and 21 was decided upon. [redacted] called to cancel, and [redacted] filled in other work. Another date was set for April 28 and 29, and again canceled by [redacted]. Again [redacted] had to hurry to fill in work for that time. When another date was set for May 27 and 28, some perameters of the work was changed, therefore making the estimate invalid. [redacted] could not fillin work because the cancellation was at the last minute. [redacted] called again and spoke with [redacted], saying he would like to do the work on [redacted]'s schedule was full at that time, and [redacted] was not called back. [redacted] tried to rearrange the work schedule,but could not. [redacted] both called on the 30th and threatened [redacted] if he did not come to their home immediately. There was only an estimate, which changed, no money ever changed hands, and no day or time was ever given by [redacted] tried to accomodate [redacted] until his schedule became too full to fit him in.

Sent on: 8/25/2014 5:30:53 PM