A-1 House of Trophies

Complaint: [redacted] I am rejecting this response because: again Cornoado Village is trying to escape the insane charges for things already broken in the house hold , I also have copies of every work order , conversation and email correspondence you will receive copies and the tape recording from our lawyer Regards, [redacted] & [redacted] - [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Coronado Village like other manufactured home communities in the area has business hours days a week but our community manager works a Monday to Friday schedule It is our company policy for the community manager and the maintenance supervisor to walk homes upon move out in order to determine charges if any They will meet with residents upon request Your husband turned in the keys on Sunday the 30th of August The home was walked per policy on the 1st of September and your husband was called and informed of the charges After receiving notification of your complaint with the RevDex.com I requested for the community manager to call your husband and schedule a managerial walk-throughAn appointment for Saturday the 5th September at 8:am Apparently your husband did not arrive on property until 9:am after the manager had left to keep another appointment A member of our staff walked the home with your husband and notified him of the charges as relayed to her from the manager At no time was the staff member informed that the conversation was being recorded If indeed the conversation was recorded and a member of our staff made inaccurate comments, we would like the opportunity to hear the recording and use it for staff training You stated in your response that I was provided with your husbands contact information and schedule I was not provided with his number and as such, decided to continue our communication directly via email; copies attached hereto.Coronado Village has attached copies of the Move In and Move Out Condition report, Deposit Disposition, Copies of photographs taken at move out, and Copies of all work orders submitted (repairs were completed in a timely manner) and all communication if our effort to answer your questions and concerns

Dear Revdex.com:This e-mail is directed to the response from the mobile home park.I have always been well aware of the lease term but never realized there was an automatic renewal clause in the leaseIn New Mexico automatic lease requires that the tenant be notified that the lease will be renewed for another full year term and I was never notified that the lease was renewingI was never a resident of the park, my renters abided by the lease agreement and I made sure of sameI had never signed a lease with the park before this and when this lease was signed this renter resided in the park for yearsI am not denying that I neglected to read this part of the lease but the park did not follow protocol for the laws of having an automatic lease in NM.The paragraph below states that if the increased rent is not agreeable to lessee they can terminate the leaseI became the lessee when my home was unoccupied so I could use that premise for terminating my lease because it never states you have to pay the full lease termThe lease is ambiguous.I have consulted several attorney’s to find out if the park legally could of prevented the move of the home and was told noThe issue here is the way it was handled, the park blocked the area and threatened the workers who were there to remove homeI also contacted the sheriff’s department and Keep the Peace prior to the move of the homeAll said they could not deal with the matter so technically I could have done what I wanted but I chose not to make a sceneI have spoken with many residents of the park who are quite disgruntled with the parks treatment of them but they cannot afford to moveWhile I was trying to sell the home many of the people who went to the park to qualify told me they were treated rudelySomeone needs to address this issue, they are very unprofessional.There was no damage to the space and all debris was cleaned so there should be no deduction from the deposit of $I expect to receive a refund of the full deposit.Thanks,*** ***

Complaint: ***
I am rejecting this response because: in no way shape or form did Cornado village do anything professionallyThe "walk through" was done by Jennifer K*** with out my husband or I A fake walk through was done by an incompetent employee who did not know what was going on with the trailer , my husband recorded the walk through where you can clearly hear the employee state she did not being paperwork and she was told to just show us the trailer to keep us from bugging them any further, the employee states she did not have documentation of any damages as she does not normally do walk throughsI received an email from Kerin A*** *** *** on 9/9/which stated she wanted to descuss my concerns however when I responded with my husbands number and time of contact I received an email back the same day stating "***, What is it that you are directly upset with at this time? I am aware you moved out and I also review the deposit disposition. Kerin A*** *** *** Vice President, Community Operations"
Regards,
*** & *** ***-***Please note once I responded to the above email no contact was madeAnd the charges for the property were still not explained only and email what the charges were , were sent This company is just trying to avoid a resolution because we are no longer residents. [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Re:      Complaint by [redacted] concerning rental mobile home at [redacted]             Dear Revdex.com: Please accept this reply to response to the complaint made by Ms. [redacted] in the above-referenced matter. There is nothing in the New Mexico Owner Residents Relations Act or Mobile Home Park Act that requires a landlord to give notice of an automatic renewal.  As I mentioned in my original response, the automatic renewal benefits both parties and was a negotiated term.  Ms. [redacted] was free to terminate in compliance with the parties’ agreement.  Ms. [redacted] is also incorrect about the landlord’s right to retain possession.  The statutory lien created by the Mobile Home Park Act is expressly enforceable through NMSA§ 48-3-5.  (See NMSA § 47-10-9(E) & (I).  The lien is expressly a possessory lien.  NMSA §48-3-9, reads, in part: In the case of the liens provided in Sections 48-3-5…, if the person or persons entitled to the lien consent to a removal of the property subject to the lien from the leased premises the lien shall become void. Thus, if the park allowed the home to be removed, the tenant could argue that the landlord’s lien is void. Ms. [redacted]’s makes references to unnamed attorneys she has spoken.  Our attorney, [redacted]. [redacted], has provided the legal support for our response and reply. Ms. [redacted]’s statement that she was not a lessee until her residents moved from the home belies the written lease agreement.  Ms. [redacted] and her husband are clearly the lessees under the lease.  Ms. [redacted] was refunded her security deposit, less $42.57 for reasonable clean of the site and final utilities.  I have attached pictures that show Ms. [redacted] did not completely clean the home site and the charge was reasonable.  Please contact us if you have any questions.

The
safety and satisfaction of our residents is of paramount importance to us
and
we regret that there was any miscommunication between yourself and our Property
Manager. On May of this year, our Vice President of Community
Relations wrote to you extensively addressing, and taking action on, each of
your concerns. She provided her contact information and urged you to
contact her at any time regarding any future issues. All documentation
demonstrates that repairs on the property were resolved in a timely
manner.
Regarding
the move out walk-through mentioned in your letter; your husband walked the
home with a member of the Coronado Village staff and was advised that your $
deposit would be reduced by charges (as outlined on your Move In/Move Out
Condition Report) and you should receive your refund within the time frame as
permitted by law
If
you have additional questions or would like to speak with our Vice President,
please contact her at any of the numbers that were provided

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]When I went in to give my 30 day notice, I was not given a copy of the agreement which was fixed manually. At that time, the manager advised me she needed to talk to her. OSS to see how to proceed. She called me later and explained what was to happen.  At that point, I just wanted to move out of there but I was not in agreement with the month to month fee. I was going to consider it a wash, however, $350 is a lot of money for an error that wasn't mine.

Complaint: [redacted]
I am rejecting this response because:I am perplexed as to why photos of trash placed in trash/recycle bins were taken? Are they not receptacles to contain and dispose of the trash? I paid October and November trash payment which should clearly cover putting the bins out for collection. I was not aware of the small amount of debris left on the site as I thought the people that bought the home were going to take everything. Either way, my payments for same should cover this cost.To date, I have not received any reimbursement.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

When Ms. [redacted] signed the original 6 month agreement, it was explained to her that with all leases, there is a $50/month assessment per section 18 of the lease upon lease expiration without renewal.  Ms [redacted] agreed to those terms when she signed the lease on 2.19.2016.On April 1st, in...

accordance with her contract, Ms. [redacted] met with our staff to give her 30 days notice.  At the April 1st meeting, it was discovered that on her original contract, because of our error, the year was written incorrectly as 2017 (instead of 2016), making the contract in our system an 18 month contract.  This was our error, and our Property Manager manually adjusted the contract during the meeting (see attached).At that time she signed the official 30 day notice of intent to vacate which details the fees due on 4/30/17 at move out (the month-to-month fees) and agreed to allow the fees to be deducted from her Security Deposit.   Upon completion of Ms. [redacted]’s Security Deposit Disposition, the staff called and spoke to Ms. [redacted] ( May 9th) to review and explain her disposition.  Never in the conversation did Ms. [redacted] mention problems or complaints regarding the disposition.Even though Ms. [redacted] technically signed a long-term contract, we understood the date was our error, and she would only be obligated to fulfill the original 6 month agreement terms.We pride ourselves on working with our residents in a fair and equitable manner, and we regret that there is any confusion.  We would ask that Ms. [redacted] contact our Vice President. Vice President Kerin M[redacted] cell number is: ###-###-####.  We are happy to work out an arrangement with Ms. [redacted] personally.  Thank you.

Coronado
Village like other manufactured home communities in the area has
business hours 7 days a week but our community manager works a Monday to Friday
schedule.  It is our company policy for the community manager and the
maintenance supervisor to walk homes upon move out in order to determine
charges if any.  They will meet with residents upon request .  Your
husband turned in the keys on Sunday the 30th of August.  The home was walked per policy on the 1st
of September and your husband was called and informed of the charges. 
After receiving notification of your complaint with the RevDex.com I requested for the community manager to call your husband and
schedule a managerial walk-through. An appointment for Saturday the 5th September at 8:30 am.  Apparently your husband did not arrive on property until 9:22 am
after the manager had left to keep another appointment.  A member of
our staff walked the home with your husband and notified him of the
charges as relayed to her from the manager.  At no time was the staff
member informed that the conversation was being recorded.  If indeed the
conversation was recorded and a member of our staff made inaccurate
comments, we would like the opportunity to hear the recording and use it
for staff training.  You
stated in your response that I was provided with your husbands contact
information and schedule.  I was not provided with his number and as
such, decided to continue our communication directly via email; copies
attached hereto.Coronado
Village has attached copies of the Move In and Move Out Condition
report, Deposit Disposition, Copies of photographs taken at move out,
and Copies of all work orders submitted (repairs were completed in a
timely manner) and all communication if our effort to answer your
questions and concerns.

Complaint: [redacted]
I am rejecting this response because: again Cornoado Village is trying to escape the insane charges for things already broken in the house hold , I also have copies of every work order , conversation and email correspondence you will receive copies and the tape recording from our lawyer.
Regards,
[redacted] & [redacted]-[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Re:       Complaint by [redacted] concerning rental mobile home at [redacted]             Dear Revdex.com: Please accept this response to the complaint made by Ms. [redacted] in the above-referenced matter. ...

Meadowbrook, its owners and managers take very seriously its reputation and strive to treat all persons with respect, fairness and within the bounds of the law.  In this matter, Ms. [redacted] and her husband owned a mobile home that they rented to others for several years.  I have attached a copy of the Meadowbrook Mobile Home Park Site Lease.  The lease clearly states at paragraph 2A. that the term of the lease is 12 months, commencing September 1, through August 31.  Further, paragraph 14 emphasizes that the lease will automatically renew for a one-year period unless terminated by either party with 30 days’ notice from the expiration of the lease term.  That paragraph allows the lessee to terminate the lease anytime lessor raises the rent. Therefore, the provision protects both parties.  The lessee knows what rent will be for an entire 12-month period and can terminate if increased rent is not agreeable to the lessee.  For the lessor, the lease ensure the premises will be occupied and rent will be paid for a time certain.  We are somewhat perplexed by Ms. [redacted]’s statement that she was unaware of the terms of the lease when she signed the lease and has abided by its terms for nearly ten years.  Ms. [redacted] is correct that she attempted to remove the home with 10 months remaining on the current lease term.  She is further correct that Meadowbrook insisted that the remaining 10 months of rent be paid before the mobile home was removed. A mobile home park owner has a statutory landlord’s lien upon the mobile home.  That lien is possessory.  According to our counsel, that means that we cannot enforce the lien once the home is removed from the park or is no longer in our possession.  That is why we insisted upon payment for the entire remaining lease term.  Meadowbrook is also aware of its contractual duty to mitigate the damages caused by Ms. [redacted]’s breach of the lease.  Meadowbrook is diligently attempting to re-rent Space 139.  Ms. [redacted] will be refunded amounts received up to $492 for the Space 139 from now through August, 2018, less reasonable costs of re-renting the space.  Because the space was left with minimal damage, she will be refunded $107.43 damage deposit forthwith. Please contact us if you have any questions.