A-1 Installations NW

Revdex.com:I did contact the scheduling manager multiple times to correct the problem, and gave them our cell phone number many times, but to no avail.The manager's quick response was because I called and left a message for him to contact me, which he did, and we worked out the problem
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I understand the frustration of this customer. We were not given the correct contact information for the customer so scheduling became an issue. That is the issue with his frustration with the office. We are very solidly booked out right now and my office staff doesn't make scheduling...

decisions. They go off of what is available. I as the ops manager am able to make exceptions. Which I did for this customer. I immediately scheduled them for the following day in an already full schedule to ensure they didn't have to wait longer than they already have. Yes, my installer should have come prepared, but I dealt with the situation promptly. I understand the frustration with the scheduling prior to install yet this was not our issue due to being given incorrect contact info.  I hope this customer has a change of heart and in the future will try to make the effort of contacting management before filing complaints.

With regards to a complaint field by [redacted], reference number [redacted]. This issue was resolved on 3/2/17.Thank youHeather

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]