A-1 Insurance Direct Reviews (%countItem)
A-1 Insurance Direct Rating
Address: 2800 N Macdill Ave #b, Tampa, Florida, United States, 33607-2208
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They were very rude and unprofessional. They do not answer your phone calls or emails back. I purchased a policy from them roughly one week ago and I have not been able to get a hold of them to resolve a discrepancy with their paper work regarding my policy. The company I want to work for requires me to have this paper work and so far no luck in getting them to help me with this issue that they caused. So After 1 week with the policy I had no choice but to cancel it due to their lack of communication. The company I want to get on board with should not have to wait for a-1s mistakes. They took my money 260$ and have yet to reply to any of my calls and questions. I only received the email for cancellation but no physical person to talk to or no guidance and to how the process works. They will not even answer my calls. They are what I called the top of the line when it comes to lack of communication-response- and professionalisms. They did answer my call once and than quickly tried to transfer my call over to someone else. They are deceitful and liars. And I do not encourage anyone to do business with them.
Product_Or_Service: Insurance policy
Account_Number:
Exchange I want a full refund of my money
has been a client with our agency since December, 2015. We have serviced his auto policy since then. He purchased an additional commercial policy with us effective February 24th, 2020. We received an email request from Mr. to make a change to his policy on March 1st, which was a Sunday. Our agency is not open on Sundays. The following Monday morning March 2nd, Mr *** texted requesting a cancellation of his commercial policy and later that afternoon, asked to retract the cancellation. He then requested an endorsement/change to the policy. The change to his policy could not be processed by the carrier the same day of his request.(As commercial companies take 24-48 hours to process changes). We are only the Brokerage and have no control over Carrier Process times. Because his change request was not immediate, he re-requested cancellation again. We, at Insurance Direct want the client to know that he did not allow us, nor the carrier proper timing to process his requests. Funds paid for his down payment, went to the carrier and will be refunded by the carrier as well.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because they know very well that they did not answer my calls for days and they blamed technical issues for months for not responding. I requested cancellation and they lied to me and told me that if If canceled the commercial policy the underwriter would keep all 259$. I later than learned that was a lie and Florida law gives me a grace period to cancel. All they said was that I would loose my money. So I told them to make the change to my policy however after 3days the underwriter never made the change. Which I can not prove but I just believe the agency never forwarded the paper work on time to the underwriter. I have since spoke to the agency and they apologized to me for all the miscommunication and mistakes. Usually people don't apologize for mistakes they don't make.
Mr., our Agency did change phone carriers back in January, and it is true that we have been experiencing issues with call flow, but have been working diligently with our provider to correct. So yes, we do apologize for any inconvenience this may have caused you. Please make sure to call/email our main line for future reference, instead of awaiting for one specific agent. If the agent is off/sick, we will have another agent available for you to assist at that time. Also, please ask for a supervisor before going to the Revdex.com. We knew nothing of your complaint/request in the admin department. As a call center, it is our duty to provide our clients with full satisfaction in relation to their insurance needs. The insurance carrier TAPCO is who insured you and would be responsible for any refunds. We do not process on our end. We collect initial payments and submit to them, so Please contact them. Thank You
(The consumer indicated he/she DID NOT accept the response from the business.)
You guys say the calls are recorded for quality assurance well please go back and listen to the recordings and you will see how they treated me over the phone. One of your agents by the name of Antonio k. was one of the people who told me that and I quote "we don't have any supervisors" when I asked to speak with one. He was very rude and hung up on me. Another time he transferred my call to a " supposed supervisor and I waited for their transfer for one hour and no answer. Also originally when I started this whole process the agent who attended me was Tynesha. She by the way gave me wrong quotes and I was curious to know why. She than later told me she would transfer me over to someone else because she had no knowledge of the business accounts. Later to find out that Tynesha is the supervisor in charge over both the Brandon and Tampa locations. So how is it that the supervisor had no knowledge on how to handle a business account. Furthermore when she did transfer me over to the agent by the name of Evelyn I realized that Evelyn is the only agent allowed to handle business accounts. Therefore making it unfair to her to have to deal with so much responsibility on her own. I have proof of what I'm telling you and below I will upload a file that proves that Evelyn told me she was the only one to handle all of the business accounts but that she apologizes for it. After all of this was done and I was fed up with it I asked to speak to the manager of the manager or a corporate office number where I could reach and that is when they completely ignored me. And if you don't believe me search on your website of of today's date and tell me where it shows corporate numbers it don't. The numbers lead all back to your Brandon and Tampa office. So I do not agree with your assessment and would rather you take responsibility for your actions. I have reached out to tapco as of last week and they just recently received my request for Cancellation. How is that possible when I sent that request over on the 3rd of March. I know that is because insurance direct never sent that paper work over leaving me out to dry and loose my money. Tapco told me that I will loose my money 90% because insurance direct never sent them the request for Cancellation on time. I am very upset because by your response it still shows me that you still don't know what goes on in your office and who is in charge.