A-1 Kaylor Painting

please see attached, for notes I also left a message for customer to call me today at 9:40am waiting to here back from him will see what else we could do for him Susy from our service call center is also waiting to hear back from him to offer a him a Compensation.Thank you [redacted]

This complaint has been resolved with store credit Thanks for your help[redacted] Sent from my iPad

There were two customer education calls by GE that do not count the tech stated that it was an issue with the Ducts being ran too long. There is one GE call on 5/28/where a knob / switch was replaced. GE now refuses to service the cons due to the consumer
cussing at our technicians the ETA for that part is showing6/12/15 for it to hit he warehouses . Howards was out on June 1,2015 order the UI Board on a back ordered due to come in on 6/12/15 Howards will go back as soon as we get the part .Thank you*** ***Corporate OfficeE Imperial Hwy Ste ELa Habra, Ca 90631p.*** *** ***f. ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

on September ,2017 our call center called Mr*** to see how his repair went he said the tech was able to adjust something on the unit working ok .. customer has not call again . Thank you *** ***

I spoke to customer [redacted] today; his refrigerator was replaced 7/16/2015. He is wafting forthe warranty company to refund food loss.... I will also help customer get his money back for foodloss ...Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The incident has not been resolved. Howard's has reached out to me twice. They did not answer when I called back after the first attempt. The second attempt interrupted a meeting. I asked them to call back an hour later. They did not. 
Regards,
[redacted]

The unit has been repaired, we have her a loaner, and customer also has a claim for food loss with the insurance company. I had [redacted] call customer. Mrs. [redacted] purchased a-2 yr. warranty to repair the unit if the warranty company determines if the unit needs to be replaced they will do...

so.Call if you have any questionsThank you[redacted]

to whom it may concern ,I have send an e-mail to the warranty company to see if there is anything else they could for the customer.. customer purchased a warranty to repair,  Howards  is trying to see what Warrantech  will do for customer they are reviewing the issue..as soon I...

hear back from them I will call customer and let them know . thank you [redacted]

hi,we will be picking up the refer and refund customer ASAP!I spoke with customer today...

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  
[redacted]I have not heard or seen anyone from Howards.  there has been no one here to make any adjustments of any kind to the unit.  thank you [redacted]

This complaint has been resolved with store credit.  Thanks for your help.[redacted]Sent from my iPad

Please see attached the warranty company has issued an exchange for customer. He has store credit so he could go and purchase a new oneThank you[redacted]

Thank you Revdex.com. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

please see attached, for notes  I also left a message for customer to call me today at 9:40am .. waiting to here back from him  will see what else we could do for him . Susy from our service call  center is also waiting to hear back from him to offer a him a Compensation.Thank you...

 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 Hi,Please be advised complaint [redacted] is resolved.Howard’s exchanged the washer and dryer for new units. Thank you,[redacted]Sr. Sales AdministratorAdelWiggins GroupPh: 323.881.7601Fax: 323.981.7301[redacted]
  Regards,
[redacted]